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jobs
Operations Lead, Project and Digital Marketing Strategist
Jonathan Paul Montoya
,
London, United Kingdom
Experience
Other titles
Skills
I'm offering
Bringing over 10 years of rich experience in Marketing Strategy, Project, and Operations Management, I have carved out a niche in driving projects to their successful completion across various industries, including Education, Beauty, and Social Care. My strength lies in seamlessly blending strategic marketing initiatives with robust project management methodologies, ensuring projects not only kick off with a strong vision but also follow through with precise execution and impactful results.
Expanded Services and Expertise:
- Strategic Project Leadership: Specialising in leading cross-functional teams to deliver projects that surpass objectives, within budget and timelines. Expertise in Agile and traditional project management methodologies.
- Operations Optimisation: Streamlining operations to enhance efficiency, reduce costs, and improve service delivery. Proficient in implementing operational best practices that align with strategic goals.
- Digital Transformation & Tech Integration: Guiding businesses through digital transformation initiatives, including IT system overhauls, software development projects, and the integration of digital tools like CRM and project management platforms (e.g., Salesforce, Zoho, Sprout Social, HubSpot).
- Data-Driven Marketing Strategy & Implementation: Utilising analytics to inform strategy, optimise marketing efforts, and achieve substantial ROI. Proficient in Google Analytics and ads management software.
- Event Management & Logistics: Orchestrating trade shows and events from concept to completion. Experienced in vendor negotiations, logistics planning, and onsite management, ensuring memorable brand experiences.
- Crisis Management & Change Leadership: Navigating businesses through change with a strategic approach to crisis management, ensuring resilience and continuity.
- Compliance & Quality Assurance: Developing and enforcing compliance frameworks to meet industry standards and ensure project excellence.
- Stakeholder Engagement & Communication: Building and maintaining strong relationships with stakeholders through transparent and effective communication.
- Training & Development: Designing and delivering training programs to enhance team capabilities and drive professional growth.
- Market Expansion & International Projects: Expanding businesses into new markets, including establishing operations abroad. Direct experience managing projects across the UK and South America.
My approach is rooted in a deep understanding of both the art and science of project management, combined with a passion for marketing and operations. I pride myself on my ability to not just lead projects but to inspire teams and drive innovation, ensuring that we not only meet but exceed our goals.
Let’s connect to explore how my background and your vision can align for success.
Expanded Services and Expertise:
- Strategic Project Leadership: Specialising in leading cross-functional teams to deliver projects that surpass objectives, within budget and timelines. Expertise in Agile and traditional project management methodologies.
- Operations Optimisation: Streamlining operations to enhance efficiency, reduce costs, and improve service delivery. Proficient in implementing operational best practices that align with strategic goals.
- Digital Transformation & Tech Integration: Guiding businesses through digital transformation initiatives, including IT system overhauls, software development projects, and the integration of digital tools like CRM and project management platforms (e.g., Salesforce, Zoho, Sprout Social, HubSpot).
- Data-Driven Marketing Strategy & Implementation: Utilising analytics to inform strategy, optimise marketing efforts, and achieve substantial ROI. Proficient in Google Analytics and ads management software.
- Event Management & Logistics: Orchestrating trade shows and events from concept to completion. Experienced in vendor negotiations, logistics planning, and onsite management, ensuring memorable brand experiences.
- Crisis Management & Change Leadership: Navigating businesses through change with a strategic approach to crisis management, ensuring resilience and continuity.
- Compliance & Quality Assurance: Developing and enforcing compliance frameworks to meet industry standards and ensure project excellence.
- Stakeholder Engagement & Communication: Building and maintaining strong relationships with stakeholders through transparent and effective communication.
- Training & Development: Designing and delivering training programs to enhance team capabilities and drive professional growth.
- Market Expansion & International Projects: Expanding businesses into new markets, including establishing operations abroad. Direct experience managing projects across the UK and South America.
My approach is rooted in a deep understanding of both the art and science of project management, combined with a passion for marketing and operations. I pride myself on my ability to not just lead projects but to inspire teams and drive innovation, ensuring that we not only meet but exceed our goals.
Let’s connect to explore how my background and your vision can align for success.
Markets
United States
(Remote
only)
Canada
(Remote
only)
United Kingdom
France
Germany
Ireland
Lithuania
(Remote
only)
Rest of Euro area
Denmark
(Remote
only)
Norway
(Remote
only)
United Arab Emirates
(Remote
only)
Sweden
Finland
Singapore
(Remote
only)
Australia
(Remote
only)
Links for more
Once you have created a company account and a job, you can access the profiles links.
Industries
Language
English
Fluently
Spanish
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2010 - ?
freelance
Digital Marketing Manager
NELLY KEUNG HEALTH & BEAUTY CENTRE.
• Managed development and optimisation of the website and social platforms.
• Implemented an online booking system, website blogs, social media posts and email campaigns, including A/B testing.
• Encouraged customer loyalty and executed retention strategies.
• Initiated marketing strategy and direction of the business.
• Analysed campaign performance and website analytics.
• Implemented an online booking system, website blogs, social media posts and email campaigns, including A/B testing.
• Encouraged customer loyalty and executed retention strategies.
• Initiated marketing strategy and direction of the business.
• Analysed campaign performance and website analytics.
Website design, Booking, Social Media, Retention, Customer loyalty, MArketing Strategy, Campaign development, Performance Management
2021 - 2022
job
Operations Manager
Availl Care.
Orchestrated all activities for care service delivery as part of operational strategy. In charge of cost control as well as resource and budget management. Oversaw multifunctional teams, utilising best practices. Monitor and report on operational performance.
Some key contributions made include:
• Streamlining processes to drive operational efficiency.
• Strengthening communication channels cross-functionally and enhancing working relationships with staff across all levels.
• Continuously identifying areas needing improvement and devising action plans and corrective measures.
Some key contributions made include:
• Streamlining processes to drive operational efficiency.
• Strengthening communication channels cross-functionally and enhancing working relationships with staff across all levels.
• Continuously identifying areas needing improvement and devising action plans and corrective measures.
Operations Management, HR organisational development, Finance, HR Operations, Marketing, Healthcare Communication Specialist
2020 - 2021
job
Operations and Project Manager
Clece Care Services (All Care).
Within this role, I served as the interim branch manager, directing a large group of care professionals and office staff for excellent service delivery to 160 clients. Performed quality controls and monitored KPIs. Examined financial data and used analysis to improve profitability and ROI. Contributed to setting up new branches.
Achievements in this role include:
• Heading operational audits of 11 All Care branches to meet CQC regulations. Analysed P&L for each branch to detect cost efficiencies and implement financial strategies.
• Introducing utilisation of trackers to measure KPIs and improve performance and professional development.
• Collaborating with legal and payroll departments to optimise contractual obligations and regulatory compliance. Within this role, I served as the interim branch manager, directing a large group of care professionals and office staff for excellent service delivery to 160 clients. Performed quality controls and monitored KPIs. Examined financial data and used analysis to improve profitability and ROI. Contributed to setting up new branches. Achievements in this role include:
• Heading operational audits of 11 All Care branches to meet CQC regulations. Analysed P&L for each branch to detect cost efficiencies and implement financial strategies.
• Introducing utilisation of trackers to measure KPIs and improve performance and professional development.
• Collaborating with legal and payroll departments to optimise contractual obligations and regulatory compliance.
Achievements in this role include:
• Heading operational audits of 11 All Care branches to meet CQC regulations. Analysed P&L for each branch to detect cost efficiencies and implement financial strategies.
• Introducing utilisation of trackers to measure KPIs and improve performance and professional development.
• Collaborating with legal and payroll departments to optimise contractual obligations and regulatory compliance. Within this role, I served as the interim branch manager, directing a large group of care professionals and office staff for excellent service delivery to 160 clients. Performed quality controls and monitored KPIs. Examined financial data and used analysis to improve profitability and ROI. Contributed to setting up new branches. Achievements in this role include:
• Heading operational audits of 11 All Care branches to meet CQC regulations. Analysed P&L for each branch to detect cost efficiencies and implement financial strategies.
• Introducing utilisation of trackers to measure KPIs and improve performance and professional development.
• Collaborating with legal and payroll departments to optimise contractual obligations and regulatory compliance.
Project Management, Operations, Operations Management, Healthcare Communication Specialist, HR Operations, HR development, Finance, Marketing, Quality Management Systems
2018 - 2020
job
Data Protection Officer
Clece Care Services (Head Office).
• Oversaw the data protection strategy and conducted audits.
• Implemented and provided advice to the group to ensure compliance with GDPR and DPA requirements and managed data protection risk.
• Implemented and provided advice to the group to ensure compliance with GDPR and DPA requirements and managed data protection risk.
DPO, Certified DPO, Data protection advice, EU gDpr, GDpr, GDPR Compliance
2018 - 2020
job
Digital and Marketing Manager
Clece Care Services (Head Office).
• Reinvigorated 14 group websites, including a rebrand and set up of over 75 social media profiles with ongoing optimisation, engaging with over 14,000 followers, predominantly our staff and clients.
• Searched the market for innovative programmes to enhance marketing, recruitment and retention, and ensure ROI. Most successful ROI projects achieved an 87% discount from £78,055.
• Consulted with individuals to develop their skill set in recruitment, marketing and design and executed marketing tools and strategies to ensure they are confident to deliver consistent brand messages.
• Monitored group’s performance and issued targeted objectives with engagement tool software and recruitment frameworks.
• Designed and managed branded print and online material.
• Developed marketing campaigns and strategies through paid, shared, earned and owned media for recruitment and retention.
• Searched the market for innovative programmes to enhance marketing, recruitment and retention, and ensure ROI. Most successful ROI projects achieved an 87% discount from £78,055.
• Consulted with individuals to develop their skill set in recruitment, marketing and design and executed marketing tools and strategies to ensure they are confident to deliver consistent brand messages.
• Monitored group’s performance and issued targeted objectives with engagement tool software and recruitment frameworks.
• Designed and managed branded print and online material.
• Developed marketing campaigns and strategies through paid, shared, earned and owned media for recruitment and retention.
Recruitment, Social, Manager, Retention, Software, ROI, Optimization, Digital Marketing, Leadership, Networking, Print, Training, Websites, Marketing, Design, Social Media
My education
2016
-
2017
University of Plymouth
MSC, DIGITAL & SOCIAL MEDIA MARKETING
MSC, DIGITAL & SOCIAL MEDIA MARKETING
2013
-
2016
University of Plymouth
BSC (HONS), BUSINESS MANAGEMENT
BSC (HONS), BUSINESS MANAGEMENT
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