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Experienced User Researcher, Service and UX Designer
Yannis Marcou
,
London, United Kingdom
Experience
Other titles
Skills
I'm offering
I take on short, task-based UX/CX assignments that can be completed remotely.
I will review your brief and, if necessary, make enquiries to ensure that there is a 100% shared understanding on the requirements and expected output and outcomes.
All work is done remotely. I am happy to work alone or to collaborate depending on your delivery set-up. I tend not to join agile ceremonies but I can attend presentations or workshops if organised in the Greater London area. Delivery can be tailored to meet your requirements of speed, fidelity and size of increments.
From the outset we will agree on communication channels, timings and frequency of updates. I am happy to use telephone, Slack, Hangouts, email, or any other corporate comms channel you might have available.
I am happy to use any collaboration, prototyping, design, or research tools you might already own, or subscribe to. I also have subscriptions of my own, so we can pick and choose the best tools for the job.
I will review your brief and, if necessary, make enquiries to ensure that there is a 100% shared understanding on the requirements and expected output and outcomes.
All work is done remotely. I am happy to work alone or to collaborate depending on your delivery set-up. I tend not to join agile ceremonies but I can attend presentations or workshops if organised in the Greater London area. Delivery can be tailored to meet your requirements of speed, fidelity and size of increments.
From the outset we will agree on communication channels, timings and frequency of updates. I am happy to use telephone, Slack, Hangouts, email, or any other corporate comms channel you might have available.
I am happy to use any collaboration, prototyping, design, or research tools you might already own, or subscribe to. I also have subscriptions of my own, so we can pick and choose the best tools for the job.
Markets
United States
(Remote
only)
United Kingdom
(Remote
only)
Germany
(Remote
only)
Lithuania
(Remote
only)
Denmark
(Remote
only)
Norway
(Remote
only)
Sweden
(Remote
only)
Finland
(Remote
only)
Links for more
Once you have created a company account and a job, you can access the profiles links.
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2015 - ?
freelance
User researcher
Royal Bank of Scotland.
Have worked remotely on a number of small user research and UX design assignments relating to the creation and optimisation of an e-learning programme for entrepreneurs and knowledge sharing enterprise applications.
User research, Research, E-learning, Researcher, Enterprise, LED
2019 - 2019
freelance
Design Sprint facilitator
SAP.
Facilitated a Design Sprint on mobility as a service.
Facilitator, Design sprint, User research, Concept Development, Facilitating workshops, Ideation
2019 - 2019
freelance
Design Sprint facilitator
OLX Group.
Facilitated a Design Sprint on improving buyer and seller engagement.
Facilitator, Design sprint, User research, Concept Development, Ideation
2019 - 2019
freelance
User researcher & UX designer
Wiley.
Led the user research and UX design in the prototyping of a new (and currently confidential) service in academic research.
Design, UX Design, User research, UX, Prototyping, Research, Researcher, Service, LED
2019 - 2019
freelance
Service and UX designer
Tesco Mobile.
Led the user research and UX design in the discovery phase of a business initiative to improve customer service via digital channels.
Design, UX Design, User research, UX, Research, Customer service, Service, LED
2018 - 2019
freelance
Service and UX designer
Home Office.
Led the user research, interface and content design in the rapid prototyping of a new solution for biometric checks, to be used by Border Force in physically challenging conditions. The solution was a combination of hardware and software, each presenting unique design challenges. Due to short timescales, I followed a very dense discovery process, quickly collecting and sharing insight from existing biometrics initiatives and from meeting and shadowing users and line managers at regional Border Force offices. All input was fed into the planning and conducting of moderated usability tests of both the hardware and the software, closely followed by onboarding and training users for the planned trial. To establish a user-centred culture and to share insights faster, I encouraged all team members to observe or participate in tests and other field activities.
Design, User research, Prototyping, Research, Training, Usability, Content, Rapid Prototyping, Onboarding, Hardware, Usability & UX, Presenting, Software, Content design, Planning, LED
2017 - 2018
freelance
User researcher
Home Office.
Led the user research and service design in the digitising of a UK Government service. Conducted extensive international research during discovery to analyse the processes, people and data flows involved in the aviation industry's travel document checks. Engaged with numerous carriers in six continents, created process and journey maps, designed and wrote a survey, gathered support requirements, conducted observations and user interviews and created a number of prototypes to address the needs of specific industry segments.
Design, User research, Research, Service Design, Researcher, Service, Support, International, Processes, LED
2016 - 2017
freelance
UX designer
Informa.
Led the UX Design process in the creation of a market-intelligence search portal for Informa's pharma customers. Conducted extensive international research during discovery, profiling users, analysing user needs and pain-points, creating process and journey maps and managing business requirements. Ran co-creation workshops with the product team and designed and tested numerous prototypes that addressed the complex filtering, boolean and analysis needs of the portal. I also organised stakeholder workshops and participation in research activities that contributed to the business's increased understanding of UX design practices.
Design, UX Design, UX, Research, Workshops, Pharma, Design process, International, Search, Portal, LED
2016 - 2016
freelance
User researcher
Unum Insurance.
Led the user research in the creation of a document and workflow management enterprise application.
User research, Research, Management, Researcher, Workflow, Enterprise, LED
2015 - 2016
freelance
UX consultant
Hitachi Consulting.
Worked with the business to form a UX sales proposition, pitch the proposition to clients and integrate UX into various internal processes.
UX, Sales, Processes
2015 - 2016
freelance
User researcher
The ESP Group.
Led the user research in the creation of a contact centre application.
User research, Research, Researcher, LED
2003 - 2015
job
Founder, CEO, UX director
Skyron.
Owned and managed a user-focused software agency creating complex applications for international blue-chips. Clients included: Aegon, Avis, Baker Tilly, Bloomsbury Publishing, Cambridge University Press, Centaur Media, Compass Group, Hilton, IPC Media, KPMG, London Business School, LyondellBasell, MSCI, Nestle, News UK, Rightmove, Royal College of Surgeons, Xerox.
UX, Ceo, Software, International, Founder
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