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Senior Operations expert with focus on data, technology and people
Shilpa Wymer
,
London, United Kingdom
Experience
Other titles
Skills
I'm offering
With over 15 years of operations experience, my skill is in bringing your data, tech and people together to improve operational efficiency and help you meet your strategic aims.
I have worked with 100's of founders and CEO's who have scaled their businesses, the key to their success has been to start building structure into their organisations that will support the growth and data and technology as well as processes help these companies succeed.
People are important and if you believe you have the right senior management team then ensuring you give them the best possible tools and information to do their jobs is critical. That's where I come in. I've worked with senior teams to help them to implement tools and define data that's important for them and then make it easy for them to access and lead their teams.
I help organisations see areas that are currently blocking growth and work with teams to remedy these "blockers".
I have worked with 100's of founders and CEO's who have scaled their businesses, the key to their success has been to start building structure into their organisations that will support the growth and data and technology as well as processes help these companies succeed.
People are important and if you believe you have the right senior management team then ensuring you give them the best possible tools and information to do their jobs is critical. That's where I come in. I've worked with senior teams to help them to implement tools and define data that's important for them and then make it easy for them to access and lead their teams.
I help organisations see areas that are currently blocking growth and work with teams to remedy these "blockers".
Markets
United Kingdom
Language
English
Fluently
Ready for
Available
My experience
2017 - ?
job
Operations Director
The Supper Club.
Responsibilities
• Translating the company's strategic plans into defined operational plans
◦ Working with MD to build and lead on implementing strategic plan
• Lead on operational effectiveness
◦ Identifying opportunities to streamline business processes and systems.
• Manage & improve the financial & operational reporting of the business
◦ Providing clear reporting to the board on operation activities towards business goals
• Lead on Events
◦ Lead the events team to ensure we're offering the inspiring events that fit with the strategic plan
• Hosting and Chairing Club events
◦ Leading by example to facilitate successful and inspiring events for members
Key Achievement
• Successfully migrated website and integration with Salesforce
• Managed key sponsor relationships with Investec, AXA PPP healthcare and other partners
• Building company dashboard to give greater visibility on key performance metrics
• Continuous process improvements through moves to GoCardless, Xero, Sharepoint, Slack and Trello
• Improved operational and financial data reporting across the business
• Chaired over 70 Club events
• Translating the company's strategic plans into defined operational plans
◦ Working with MD to build and lead on implementing strategic plan
• Lead on operational effectiveness
◦ Identifying opportunities to streamline business processes and systems.
• Manage & improve the financial & operational reporting of the business
◦ Providing clear reporting to the board on operation activities towards business goals
• Lead on Events
◦ Lead the events team to ensure we're offering the inspiring events that fit with the strategic plan
• Hosting and Chairing Club events
◦ Leading by example to facilitate successful and inspiring events for members
Key Achievement
• Successfully migrated website and integration with Salesforce
• Managed key sponsor relationships with Investec, AXA PPP healthcare and other partners
• Building company dashboard to give greater visibility on key performance metrics
• Continuous process improvements through moves to GoCardless, Xero, Sharepoint, Slack and Trello
• Improved operational and financial data reporting across the business
• Chaired over 70 Club events
SharePoint, Salesforce, Integration, Website, Hosting, Trello, Xero, Processes
2015 - 2017
job
Head of Operations
SmartCharts Ltd.
Responsibilities
• Setting up and managing an international 24/6 technical support desk in the Philippines and the UK
• Creating manuals, training and documentation for the client support teams
• Implementing KPI's to manage performance of the teams
• Business lead on all technical projects, including payment platforms and new trading platform
• Reporting monthly at board meetings
Key Achievements
• Building and training a 24/6 technical support team - implement Net Promoter Score ratings
• Project managed Salesforce developers to improve and create an effective back-end subscription payment system - producing reports that created visibility for the organisation
• Reducing payment failure rates on monthly subscriptions by 45%
• Reduction in subscription cancellations by 25% over a 6-month period
• Setting up and managing an international 24/6 technical support desk in the Philippines and the UK
• Creating manuals, training and documentation for the client support teams
• Implementing KPI's to manage performance of the teams
• Business lead on all technical projects, including payment platforms and new trading platform
• Reporting monthly at board meetings
Key Achievements
• Building and training a 24/6 technical support team - implement Net Promoter Score ratings
• Project managed Salesforce developers to improve and create an effective back-end subscription payment system - producing reports that created visibility for the organisation
• Reducing payment failure rates on monthly subscriptions by 45%
• Reduction in subscription cancellations by 25% over a 6-month period
Training, Salesforce, Net, Support, KPI, Organization, International, UP
2004 - 2015
job
Co-Founder
Holborn Training Ltd.
Responsibilities
• Creating and developing business strategy with full cash flow and P & L responsibility
• Growing a multi-site operation including IT and infrastructure
• Managing and motivating sales and service teams
• Directing internal and external marketing efforts to generate sales leads
• Advising Pitman Training on strategy for product and sales - including new online offerings
• Presenting on behalf of Pitman Training at key industry events and conferences
Key Achievements
• Creating the largest Pitman Training Franchise operation in the network, globally
• Creating and developing business strategy with full cash flow and P & L responsibility
• Growing a multi-site operation including IT and infrastructure
• Managing and motivating sales and service teams
• Directing internal and external marketing efforts to generate sales leads
• Advising Pitman Training on strategy for product and sales - including new online offerings
• Presenting on behalf of Pitman Training at key industry events and conferences
Key Achievements
• Creating the largest Pitman Training Franchise operation in the network, globally
Marketing, Business strategy, Training, Sales, Network, Service, It, Infrastructure, Presenting, Online
My education
1989
-
1996
University of Central England
BSc, Industrial Information Technology
BSc, Industrial Information Technology
1987
-
1989
Southampton Institute of Higher Education
Hndhncorequivalent, Business & Finance
Hndhncorequivalent, Business & Finance
?
-
2012
Cranfield School of Management
N/a, Business Growth Programme
N/a, Business Growth Programme
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