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jobs
A passionate professional
Isaure de Villeneuve
,
London, United Kingdom
Experience
Other titles
Skills
I'm offering
A customer centric mindset, passionate about innovation and technology. Adaptable to work with diverse cultures
thanks to international experiences. An organized and analytical professional with 3 years' experience in business
process improvement within the IT industry.
Key strengths include process improvement, problem solving, performance management, planning, communication
and enablement skills.
thanks to international experiences. An organized and analytical professional with 3 years' experience in business
process improvement within the IT industry.
Key strengths include process improvement, problem solving, performance management, planning, communication
and enablement skills.
Markets
United Kingdom
Links for more
Once you have created a company account and a job, you can access the profiles links.
Language
English
Fluently
Spanish
Good
French
Fluently
Chinese (Mandarin)
Good
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2019 - ?
job
Senior Customer Success Manager - Digital Solutions
Toluna UK.
• Generate 700,000 pounds revenue from our top 2 CPG-FMCG accounts in H2 2019
• Drive user adoption of CPG-FMCG key accounts (Unilever, Reckitt Benckiser, P&G, Johnson & Johnson, Gsk) by
delivering trainings and demo.
• Improve customer experience: escalate issues and customers' feedback to R&D team.
• Cross-sell through client meeting.
• Engage with clients to understand their challenges and to offer a better support.
Achievements:
• Award within first 2 months
• Drive user adoption of CPG-FMCG key accounts (Unilever, Reckitt Benckiser, P&G, Johnson & Johnson, Gsk) by
delivering trainings and demo.
• Improve customer experience: escalate issues and customers' feedback to R&D team.
• Cross-sell through client meeting.
• Engage with clients to understand their challenges and to offer a better support.
Achievements:
• Award within first 2 months
Customer experience, R, Support, FMCG, Demo, Manager
2017 - 2019
job
Performance and Operations Specialist
SAP Asia Pte.
(2 years)
Improved the performance of 5 business development teams (50 people) across APJ: SEA, Korea, Japan, India, ANZ.
• Execute sales plan and deploy to GTM staff.
• Monitored business development performance and sales pipeline health.
• Harmonized and improved internal processes from lead to sales opportunity. Enabled the team to increase
productivity.
• Built executive and operational communication to report results and adoption of new ways of working
• Part of the regional leadership team.
Achievements:
• Built a simulation tool to align Marketing, Bus. Dev, sales' teams targets, used by all APJ sales leaders.
• +60% YoY revenue team achievement: €16M.
Improved the performance of 5 business development teams (50 people) across APJ: SEA, Korea, Japan, India, ANZ.
• Execute sales plan and deploy to GTM staff.
• Monitored business development performance and sales pipeline health.
• Harmonized and improved internal processes from lead to sales opportunity. Enabled the team to increase
productivity.
• Built executive and operational communication to report results and adoption of new ways of working
• Part of the regional leadership team.
Achievements:
• Built a simulation tool to align Marketing, Bus. Dev, sales' teams targets, used by all APJ sales leaders.
• +60% YoY revenue team achievement: €16M.
Marketing, Business development, Sales, Leadership, Development, Health, Processes
2015 - 2015
job
Presales Associate
SAP France.
(6 months)
Collaborated with 1 presales and 4 account managers working for SAP Mobile Services EMEA (French and African markets) by following up on the activity.
• Followed up the pre and post sales activities and the Short Message Service (SMS) traffic evolutions.
• Built an automated SMS traffic balance report that to identifies missing market share and potential revenue for
account managers.
• Liaised with Account Managers to prepare customer meetings and Presales (all regions).
• Customer meetings.
Achievement:
• New project: Built a second tool that facilitates the tracking of customers' requests.
Collaborated with 1 presales and 4 account managers working for SAP Mobile Services EMEA (French and African markets) by following up on the activity.
• Followed up the pre and post sales activities and the Short Message Service (SMS) traffic evolutions.
• Built an automated SMS traffic balance report that to identifies missing market share and potential revenue for
account managers.
• Liaised with Account Managers to prepare customer meetings and Presales (all regions).
• Customer meetings.
Achievement:
• New project: Built a second tool that facilitates the tracking of customers' requests.
SAP, Sales, Service, UP
2013 - 2015
job
Head
EDHEC SAILING CLUB.
(2 years)
Legal representative of the student society composed of 23 members.
• Prospected sponsors and/or partners to organize 2 cruises for students (9 boats) in Croatia and in Sardinia.
• Attended student society councils. Led our own council for the members of the EDHEC Sailing Club.
• Recruited new members.
Achievements:
• +25% YoY annual budget increased to reach €40,000 in 2015.
• Signed a contract with Croatia Airlines that sponsored one part of the ticket flight.
Legal representative of the student society composed of 23 members.
• Prospected sponsors and/or partners to organize 2 cruises for students (9 boats) in Croatia and in Sardinia.
• Attended student society councils. Led our own council for the members of the EDHEC Sailing Club.
• Recruited new members.
Achievements:
• +25% YoY annual budget increased to reach €40,000 in 2015.
• Signed a contract with Croatia Airlines that sponsored one part of the ticket flight.
Budget, LED
My education
2016
-
2017
TURKU SCHOOL OF ECONOMICS
N/a, Information Systems Science
N/a, Information Systems Science
2013
-
2017
EDHEC BUSINESS SCHOOL Lille
Masters, Sales Technics
Masters, Sales Technics
2010
-
2013
ICT
N/a, Business, Management
N/a, Business, Management
?
-
2010
MARIE High School
Secondary, Economics and Mathematics
Secondary, Economics and Mathematics
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