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Programme Manager
Heidi Quine
,
Battersea, United Kingdom
Experience
Other titles
Skills
I'm offering
Lean Six Sigma - Green Belt Project Management Qualified. Experienced in Governance and PMO. I am a self-motivated and dynamic professional, currently Project Managing within the retail industry. I have strong communication skills and am able to manage multiple projects whilst ensuring tight deadlines are adhered to. I enjoy learning and can adapt swiftly to new environments.
I have over 13 years' experience, working across multiple organisations in many different roles and divisions. From starting out as a Department Manager in Sainsbury's, managing many teams and departments before moving my career to the Store Support Centre, where I worked in Supply Chain helping with the coordination of seasonal and external events.
I have experience in project governance having managed the PMO team for retail impacting projects across the business. Lastly, I Project Managed within the Finance Division supporting the company with savings and delivery of projects across the business.
I am currently working in the travel industry at First Group, Programme Managing within the Commercial, IT and HR Divisions.
I have over 13 years' experience, working across multiple organisations in many different roles and divisions. From starting out as a Department Manager in Sainsbury's, managing many teams and departments before moving my career to the Store Support Centre, where I worked in Supply Chain helping with the coordination of seasonal and external events.
I have experience in project governance having managed the PMO team for retail impacting projects across the business. Lastly, I Project Managed within the Finance Division supporting the company with savings and delivery of projects across the business.
I am currently working in the travel industry at First Group, Programme Managing within the Commercial, IT and HR Divisions.
Markets
United Kingdom
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Language
English
Fluently
Ready for
My experience
2017 - ?
job
Programme Manager
First Group.
W2 1AF, United Kingdom.
I programme manage and lead end to end, cross functional project activity that identify, prioritise, deliver and sustain significant improvements to our business operations. The budget to deliver all of these projects was circa £2.5m
A summary of the projects that I have been responsible for delivering within my programme;
Mobile Ticketin for First Rail South Western Rail (SWR)
• Working with third parties Google, ITSO, Wordline and Department for Transport (DfT), introducing Google Pay into the South Western Rail (SWR) Mobile App.
• Chairing Senior Project Boards across DfT and the other parties involved, to deliver the project within the timescales and funding supplied by the DfT.
Employee App for First Bus
• Working with a third-party mobile application development company, UTrack, to develop the UX/UI for a colleague mobile app. This gave me exposure to working in an agile environment
• Working closely with the IT, Internal Comms and Customer Experience Teams within the business to help manage the business change that this new app introduced
• Held project steering group meetings with the First Group Strategy Director on a monthly basis
First Bus Journey Planner & mTicketing Mobile Apps
• Worked with third party companies Future Platforms and Corethree to help develop the UX / UI for both apps
• Managed the merging of the two apps together that were managed between the two separate third parties. Working with them both within an agile methodology, holding daily stand ups, bi-weekly sprint reviews and help managing the product backlog of user stories.
GDPR Employee Electronic Records Document Scanning
• I worked with 14 Operating Companies within the First Bus business and their depots, to help organise their live paper employee records. Thee had to be collected by third party KCL to be scanned electronically to a paperless system in preparation for GDPR regulations
• I held and chaired regular meetings with KCL and our HR Leads for the Operating Companies to ensure the project remained on track ahead of GDPR go live date 25th May
• I was responsible for organising training and configuration for of the scanners that imported this information to a new paperless application that was put in place as part of this project called, PaperVision. This allowed First Bus Mangers to scan all colleague paperwork successfully and meet our deadlines to be compliant
• The project was delivered successfully, and legally, within the timeframe
CRM Delivery
• I worked closely with the Commercial Team for First Bus to deliver CRM within the business. Holding business regular stand ups with multiple interested third parties Salesforce, Cognizant and web designer business Spider to ensure that the CRM solution was developed to the business needs and requirements and on time
I programme manage and lead end to end, cross functional project activity that identify, prioritise, deliver and sustain significant improvements to our business operations. The budget to deliver all of these projects was circa £2.5m
A summary of the projects that I have been responsible for delivering within my programme;
Mobile Ticketin for First Rail South Western Rail (SWR)
• Working with third parties Google, ITSO, Wordline and Department for Transport (DfT), introducing Google Pay into the South Western Rail (SWR) Mobile App.
• Chairing Senior Project Boards across DfT and the other parties involved, to deliver the project within the timescales and funding supplied by the DfT.
Employee App for First Bus
• Working with a third-party mobile application development company, UTrack, to develop the UX/UI for a colleague mobile app. This gave me exposure to working in an agile environment
• Working closely with the IT, Internal Comms and Customer Experience Teams within the business to help manage the business change that this new app introduced
• Held project steering group meetings with the First Group Strategy Director on a monthly basis
First Bus Journey Planner & mTicketing Mobile Apps
• Worked with third party companies Future Platforms and Corethree to help develop the UX / UI for both apps
• Managed the merging of the two apps together that were managed between the two separate third parties. Working with them both within an agile methodology, holding daily stand ups, bi-weekly sprint reviews and help managing the product backlog of user stories.
GDPR Employee Electronic Records Document Scanning
• I worked with 14 Operating Companies within the First Bus business and their depots, to help organise their live paper employee records. Thee had to be collected by third party KCL to be scanned electronically to a paperless system in preparation for GDPR regulations
• I held and chaired regular meetings with KCL and our HR Leads for the Operating Companies to ensure the project remained on track ahead of GDPR go live date 25th May
• I was responsible for organising training and configuration for of the scanners that imported this information to a new paperless application that was put in place as part of this project called, PaperVision. This allowed First Bus Mangers to scan all colleague paperwork successfully and meet our deadlines to be compliant
• The project was delivered successfully, and legally, within the timeframe
CRM Delivery
• I worked closely with the Commercial Team for First Bus to deliver CRM within the business. Holding business regular stand ups with multiple interested third parties Salesforce, Cognizant and web designer business Spider to ensure that the CRM solution was developed to the business needs and requirements and on time
Apps, ME, Go, Manager, DFT, Google, Web, App, BEE, Development, Mobile Application, UX, It, User stories, Budget, Salesforce, GDpr, Agile, Customer experience, UI, Training, CRM
2016 - 2017
job
Project Manager
Sainsbury's Supermarkets.
EC1N 2HT United Kingdom.
I project managed and lead end to end, cross functional project activity that identified, prioritised, delivered and sustained significant improvements to the business operations, providing customer, colleague and business benefits across Sainsbury's. My key activities/responsibilities were, but not limited too;
• I was fully responsible for managing the end to end lifecycle of my projects and ensure full stakeholder engagement and approval across all stages of activity
• Consistently monitor and report on project progress against agreed milestones and identify corrective action where required
• Managed/facilitated cross functional workshops when required
• Delivered the projects I was responsible for on time and within budget ensuring that key issues, risks, dependencies and all aspects of business change were identified and managed
• Adherence to project governance and strict processes as well as using Lean Six Sigma Project Management tools to deliver all projects I managed in a productive, organised fashion
• Developed a network of strong contacts, insight and support across the business and externally to ensure the business continued to innovate and land significant change effectively
A summary of the projects I worked on;
ATM Expansion Programme:
• The aim of this project was to manage the roll out of an additional 46 ATMs to the Sainsbury's store estate for 16/17 financial period. The project not only delivered on time but was also under budget by just over £600k against the assigned capital investment
Expenses:
• Working closely with the corporate expenses programme team, I was tasked with looking at ways to cut over all expense expenditure across the business. This was done by delivering new reports and expenses applications that provide the senior stakeholders more efficient ways of monitoring spend. In the first 2 periods since the changes were made a saving of £300k was made. This was only made possible by great communication and networking with everyone involved
Sainsbury's and Argos Shared Cash Handling:
• This project was a pilot that has been trialed in seven stores, the pilot is still ongoing. Due to Sainsbury's merger with Argos, and the increasing presence of concessions in the supermarket stores, it was soon identified that the two separate businesses had very different ways it handled cash within them. The purpose of the project was to look at ways the business could streamline the Argos process. With an estimated saving of £10kPA, per store, and with a plan of having 250 Argos concessions in the Supermarket estate by 2018, this could have a very significant saving for the overall business
I project managed and lead end to end, cross functional project activity that identified, prioritised, delivered and sustained significant improvements to the business operations, providing customer, colleague and business benefits across Sainsbury's. My key activities/responsibilities were, but not limited too;
• I was fully responsible for managing the end to end lifecycle of my projects and ensure full stakeholder engagement and approval across all stages of activity
• Consistently monitor and report on project progress against agreed milestones and identify corrective action where required
• Managed/facilitated cross functional workshops when required
• Delivered the projects I was responsible for on time and within budget ensuring that key issues, risks, dependencies and all aspects of business change were identified and managed
• Adherence to project governance and strict processes as well as using Lean Six Sigma Project Management tools to deliver all projects I managed in a productive, organised fashion
• Developed a network of strong contacts, insight and support across the business and externally to ensure the business continued to innovate and land significant change effectively
A summary of the projects I worked on;
ATM Expansion Programme:
• The aim of this project was to manage the roll out of an additional 46 ATMs to the Sainsbury's store estate for 16/17 financial period. The project not only delivered on time but was also under budget by just over £600k against the assigned capital investment
Expenses:
• Working closely with the corporate expenses programme team, I was tasked with looking at ways to cut over all expense expenditure across the business. This was done by delivering new reports and expenses applications that provide the senior stakeholders more efficient ways of monitoring spend. In the first 2 periods since the changes were made a saving of £300k was made. This was only made possible by great communication and networking with everyone involved
Sainsbury's and Argos Shared Cash Handling:
• This project was a pilot that has been trialed in seven stores, the pilot is still ongoing. Due to Sainsbury's merger with Argos, and the increasing presence of concessions in the supermarket stores, it was soon identified that the two separate businesses had very different ways it handled cash within them. The purpose of the project was to look at ways the business could streamline the Argos process. With an estimated saving of £10kPA, per store, and with a plan of having 250 Argos concessions in the Supermarket estate by 2018, this could have a very significant saving for the overall business
Project Management, Project Manager, Lean, Fashion, Budget, Networking, Management, Network, It, Workshops, Six Sigma, Support, Monitoring, Sigma, Processes, Manager
2015 - 2016
job
Manager
Retail Governance.
EC1N 2HT United Kingdom.
• I managed the Retail Governance Team with the Retail Governance Administrator directly reporting into myself
• Periodically holding meetings with Senior Managers and Divisional Director to discuss all projects that are currently live, signed off and approved to go live in stores
• Along with my team, I tracked and reported on retail portfolio performance, providing a real time, comprehensive and prioritised view of all projects
• Reviewing Post Implementation Reviews, Project Initiation Approvals and Project Briefs once they have been submitted by Project Managers, ensuring all the correct detail has been logged reviewed for any potential rollout activity in the future
• Responsible for organising Regional Operation Managers Forums, Zone Operation Managers and Retail Leadership Engagement Sessions Agenda's on a Periodic basis, ensuring that all key topics are being discussed to gain advice and any further actions to move projects and activities forward
• Presenting key subjects and agendas in front of cascades around the business. This included presenting the Retail Governance Structure, that I implemented, to different divisions to support Project Managers with their activities and ways of working
• Assist, advise and advocate to leaders, managers and teams on use of best practices and processes to help successful projects
• Ensured myself and my team hold weekly meetings with peers and stakeholders to discuss through current projects being managed, providing Project Managers with actions to move their activity forwards
• I managed the Retail Governance Team with the Retail Governance Administrator directly reporting into myself
• Periodically holding meetings with Senior Managers and Divisional Director to discuss all projects that are currently live, signed off and approved to go live in stores
• Along with my team, I tracked and reported on retail portfolio performance, providing a real time, comprehensive and prioritised view of all projects
• Reviewing Post Implementation Reviews, Project Initiation Approvals and Project Briefs once they have been submitted by Project Managers, ensuring all the correct detail has been logged reviewed for any potential rollout activity in the future
• Responsible for organising Regional Operation Managers Forums, Zone Operation Managers and Retail Leadership Engagement Sessions Agenda's on a Periodic basis, ensuring that all key topics are being discussed to gain advice and any further actions to move projects and activities forward
• Presenting key subjects and agendas in front of cascades around the business. This included presenting the Retail Governance Structure, that I implemented, to different divisions to support Project Managers with their activities and ways of working
• Assist, advise and advocate to leaders, managers and teams on use of best practices and processes to help successful projects
• Ensured myself and my team hold weekly meetings with peers and stakeholders to discuss through current projects being managed, providing Project Managers with actions to move their activity forwards
Retail, Leadership, Support, Implementation, Presenting, Detail, Administrator, Processes, Manager, Go
2012 - 2013
job
Department Manager - Dry Goods
Preston Store.
Sainsbury's Supermarkets, Flintoff Way, Preston, PR1 6PJ, United Kingdom
• Managing a number of departmental teams within a store to achieve great customer service, availability and legal process
• Being in charge of the whole store to manage trading in the absence of my Store Managers
• Being able to present, answer questions and queries from legal auditors that came to asses we were trading legally as a business and a supermarket
• Managing colleagues performance and development with their future careers
• Interviewing and hiring the right colleagues to role model the behaviors required to work for the business
• Managing a number of departmental teams within a store to achieve great customer service, availability and legal process
• Being in charge of the whole store to manage trading in the absence of my Store Managers
• Being able to present, answer questions and queries from legal auditors that came to asses we were trading legally as a business and a supermarket
• Managing colleagues performance and development with their future careers
• Interviewing and hiring the right colleagues to role model the behaviors required to work for the business
Customer service, Service, Development, Manager
2009 - 2012
job
Department Manager - Counters
Lancaster Store.
Sainsbury's Supermarkets, Cable Street, Lancaster, LA1 1HH, United Kingdom
• This job helped develop my organizational skills and the ability to work well within teams of different experiences and knowledge. I was also part of the management structure put in place to help with the organization and preparation of a 6-month refit, taking place in February 2012
• This job helped develop my organizational skills and the ability to work well within teams of different experiences and knowledge. I was also part of the management structure put in place to help with the organization and preparation of a 6-month refit, taking place in February 2012
Management, Manager
2008 - 2009
job
Department Manager - Customer Services
Darwen Store.
Sainsbury's Supermarkets, Hardman Way, Darwen, BB3 2AD, United Kingdom.
• This was my first departmental management position where I held the role of Customer Service Manager. This entailed dealing with customer concerns, complaints and improving company customer service standard measures as well as running a team
• This was my first departmental management position where I held the role of Customer Service Manager. This entailed dealing with customer concerns, complaints and improving company customer service standard measures as well as running a team
Management, Customer service, Service, Service Manager, Manager
2005 - 2008
job
Admin Assistant
Lytham Store.
FY8 2DH United Kingdom.
• I was responsible for pricing and ticketing within the store as well as working within the cash office. It was my responsibility to fix pricing errors in store and manage the latest advertising and planograms. I was also the stores nominated PR representative which looked after the public relations within the local area
• I was responsible for pricing and ticketing within the store as well as working within the cash office. It was my responsibility to fix pricing errors in store and manage the latest advertising and planograms. I was also the stores nominated PR representative which looked after the public relations within the local area
Public relations, Advertising, Pr, It, Office
My education
2010
-
2012
Lytham St Annes High School Technology College
N/a, Leadership
N/a, Leadership
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