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Passionate business analysis professional
Ioana Stefan
,
London, United Kingdom
Experience
Other titles
Skills
I'm offering
A passionate business analysis professional with 10y+ experience in sales operations, project management, data management,
marketing and communication. Skilled in continuous process improvement, analysis and communication, with a solution-oriented approach,
great interpersonal skills and a strong sense of responsibility, I blend my experience with my creativity to get to the desired outcomes.
marketing and communication. Skilled in continuous process improvement, analysis and communication, with a solution-oriented approach,
great interpersonal skills and a strong sense of responsibility, I blend my experience with my creativity to get to the desired outcomes.
Markets
United Kingdom
Language
English
Good
Spanish
Good
French
Good
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2017 - 2019
job
Business Analyst
PIM.
Romania
* Orchestrated a transformation project related to product Master Data and E-commerce with Informatica, the Product Information Management (PIM) database;
* Automated manual processes which not only decreased the turnaround time (by more than 70%) for our distributors' content requests, but also increased our business' revenues (our portfolio of products has extensively been available and promoted for online sales) and boosted our product data quality;
* Engineered a consistent number of process improvements while using Project Management tools and concepts:
- Green Belt certified for improving product data correctness and availability both for our business' website and for our distributors' websites;
- automated a manual process of sharing our products' content data with our partners;
- deducted the required time for new product introductions;
- ensured stock visibility in our web shop;
- increased visibility on delivery dates and producing plant;
* Sustained a variety of analytical and strategical marketing tasks while working in a cross-functional environment; closely working with Product Management, Ecommerce Management, Marketing and Communication Management, IT and PIM Subject Matter Experts;
* Defined and supported development of master data quality rules adhering to regulatory and Honeywell requirements to ensure data correctness and completeness in PIM;
* Implemented key projects for downstream applications of PIM data:
- redesign of the Research Chemicals business' website;
- predefined product data exports suitable for our main distributors' data requests;
- gap analysis for data consistency and completeness;
* Helped develop and maintain new processes for the management of rich online product content -improving the web shop experience we were offering to our partners- worked on projects aiming to ensure greater visibility on stock availability, lead times, products' attributes and physical properties;
* Accelerated the launch of new products/ line extensions while supporting marketing and e-Business (New Products Introduction process owned together with the Product Managers);
* Collected and analysed key performance indicators to support continuous improvement;
* Holding regular stakeholder meetings/ trainings/ presentations to keep all interested parties updated on projects' progress;
* Tools: SAP, Salesforce, PIM Informatica.
* Orchestrated a transformation project related to product Master Data and E-commerce with Informatica, the Product Information Management (PIM) database;
* Automated manual processes which not only decreased the turnaround time (by more than 70%) for our distributors' content requests, but also increased our business' revenues (our portfolio of products has extensively been available and promoted for online sales) and boosted our product data quality;
* Engineered a consistent number of process improvements while using Project Management tools and concepts:
- Green Belt certified for improving product data correctness and availability both for our business' website and for our distributors' websites;
- automated a manual process of sharing our products' content data with our partners;
- deducted the required time for new product introductions;
- ensured stock visibility in our web shop;
- increased visibility on delivery dates and producing plant;
* Sustained a variety of analytical and strategical marketing tasks while working in a cross-functional environment; closely working with Product Management, Ecommerce Management, Marketing and Communication Management, IT and PIM Subject Matter Experts;
* Defined and supported development of master data quality rules adhering to regulatory and Honeywell requirements to ensure data correctness and completeness in PIM;
* Implemented key projects for downstream applications of PIM data:
- redesign of the Research Chemicals business' website;
- predefined product data exports suitable for our main distributors' data requests;
- gap analysis for data consistency and completeness;
* Helped develop and maintain new processes for the management of rich online product content -improving the web shop experience we were offering to our partners- worked on projects aiming to ensure greater visibility on stock availability, lead times, products' attributes and physical properties;
* Accelerated the launch of new products/ line extensions while supporting marketing and e-Business (New Products Introduction process owned together with the Product Managers);
* Collected and analysed key performance indicators to support continuous improvement;
* Holding regular stakeholder meetings/ trainings/ presentations to keep all interested parties updated on projects' progress;
* Tools: SAP, Salesforce, PIM Informatica.
Website, Processes, Online, Redesign, PIM, Regulatory, Web, Development, Information Management, Transformation, Support, Analyst, Data quality, Turnaround, It, Marketing, Sales, Content, Management, Continuous improvement, Salesforce, Database, E-commerce, SAP, Research, Product Management, Websites, Ecommerce, Project Management
2012 - 2017
job
Business Analyst- Partner Compensation Specialist
Hewlett Packard.
Romania
* Owner of the end to end compensation process, from quota deployment to sell-out/ sell-in control checks, reporting, bonus calculation, validation and payment;
* Direct interface for our sales team, distributors and resellers with active involvement in escalation management, finding suitable solutions for improving our customers' experience and for increasing awareness and process understanding amongst the people involved;
* Initiated and implemented continuous improvement projects aiming to help us deliver on our KPIs and to contribute to our customers' success;
* Continuously monitored the metrics achievements at region level; highlighted any metrics deviation and proposed resolution to the Compensation Supervisor while taking ownership for implementation and following up on open action items;
* Enhanced compensation process understanding and transparency for our partners and sales team by answering queries (on quarterly bonus' amounts and calculation logic, compensation schemes, targets and the actual sell-out), delivering monthly Webinars, sending out newsletters, orchestrating trainings, sustaining regular presentations, both internally and externally and identifying process improvement opportunities;
* Constantly in touch with the Country Ops Teams/Channel Sales Team/Finance, Resellers and Distributors, Payments Team, Profiling Team, Cash Engine Team, SMEs;
* Tools: Siebel, Flash Pro, CAT.
* Owner of the end to end compensation process, from quota deployment to sell-out/ sell-in control checks, reporting, bonus calculation, validation and payment;
* Direct interface for our sales team, distributors and resellers with active involvement in escalation management, finding suitable solutions for improving our customers' experience and for increasing awareness and process understanding amongst the people involved;
* Initiated and implemented continuous improvement projects aiming to help us deliver on our KPIs and to contribute to our customers' success;
* Continuously monitored the metrics achievements at region level; highlighted any metrics deviation and proposed resolution to the Compensation Supervisor while taking ownership for implementation and following up on open action items;
* Enhanced compensation process understanding and transparency for our partners and sales team by answering queries (on quarterly bonus' amounts and calculation logic, compensation schemes, targets and the actual sell-out), delivering monthly Webinars, sending out newsletters, orchestrating trainings, sustaining regular presentations, both internally and externally and identifying process improvement opportunities;
* Constantly in touch with the Country Ops Teams/Channel Sales Team/Finance, Resellers and Distributors, Payments Team, Profiling Team, Cash Engine Team, SMEs;
* Tools: Siebel, Flash Pro, CAT.
Deployment, Continuous improvement, Management, Sales, Finance, Analyst, Implementation, Flash, Logic, UP, Bonus
2008 - 2008
job
French Technical Support IBM Lenovo
Computer Generated Solutions.
Romania
* Troubleshooted our French clients' technical difficulties and offered phone technical support, both on hardware and software matters;
* Made sure to find and implement the best suitable solution for each query and took ownership in tracking all orders to ensure delivery and problem resolution;
* Administered a tracking system of the open orders and constantly evaluating the existing backlog;
* Documented the most recurrent issues and proposed suitable solutions for helping my colleagues and for decreasing the required time to solve our cases, improving the overall customer experience;
* Tools: RCMS.
* Troubleshooted our French clients' technical difficulties and offered phone technical support, both on hardware and software matters;
* Made sure to find and implement the best suitable solution for each query and took ownership in tracking all orders to ensure delivery and problem resolution;
* Administered a tracking system of the open orders and constantly evaluating the existing backlog;
* Documented the most recurrent issues and proposed suitable solutions for helping my colleagues and for decreasing the required time to solve our cases, improving the overall customer experience;
* Tools: RCMS.
Customer experience, Support, Hardware, Software
My education
2008
-
2009
University of Bucharest
Master's Degree, International Relations
Master's Degree, International Relations
2005
-
2008
The University of Bucharest
Certification, Political Science
Certification, Political Science
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