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I Deliver Projects
Mark
,
Salisbury, United Kingdom
Experience
Other titles
Skills
I'm offering
Experienced and qualified agile lead, coach, trainer and scrum master delivering digital agile projects, establishing agile delivery frameworks, embedding change, creating an agile PMO and experienced in coaching and guiding agile delivery teams through digital, eCommerce, CRM and non-digital projects for leading retailers, financial organisations both nationally and internationally.
Successfully led projects with onshore, offshore and mixed teams including developers, DevOps, pair programmers, testers, UX/UI designers, business analysts, architects, technical experts and third parties, acted as scrum master and product owner and communicated on behalf of my teams through to board level where required.
Experienced in supporting senior leadership teams and organisations in transforming and working towards a more agile delivery capability and embedding change for lasting results. I have also developed and trained others using my personally developed 2 day scrum/agile course.
I build effective delivery teams, core values and core agility frameworks which create business value now and a solid foundation for growth and success in the future.
AGILE & SCRUM EXPERIENCE
I have been leading and coaching agile delivery projects since 2008. I am experienced facilitating all ceremonies (Scrum meetings, Retrospectives, Sprints and planning, Sprint reviews, Story Creation, estimation and prioritisation). I have used common agile tools such as Jira, Rally, Confluence, Slack, Trello and Jenkins and worked with and created PMOs to report on progress.
I have led teams developing using methods and practices including Scrum, Kanban, Lean, TDD, CI and CD, BDD, pair programming and XP.
My enthusiasm for agile continues through my Instagram Agile101, twitter, presentations and interviews with the community. I have the following training and certifications:
• Professional Agile Leadership (PAL-I)
• Agile Coach (ICP-ACC)
• Scrum Master (CSM - Scrum Alliance)
• Disciplined Agilist (DA) Shu
• Train the Trainer
• XP/Pair Programming
• Disruptive Change Management
• Agile Business Analysis
• Team Building
• Prince2/Itil v3 (Lapsed)
• DevOps
• Kanban
AGILE PROJECTS OVERVIEW
• eCommerce developments
• Multichannel/Omnichannel development
• Salesforce Implementations
• WFM Piloting (Workforce Management)
• Retail store redesign
• Salesforce Loyalty/CRM improvements
• Mobile POS/Clienteling
• CMS Websites
• Payroll implementation
• Payments Re-Platforming
• Creating an agile PMO
• Digital Tablets
• Customer services developments
Successfully led projects with onshore, offshore and mixed teams including developers, DevOps, pair programmers, testers, UX/UI designers, business analysts, architects, technical experts and third parties, acted as scrum master and product owner and communicated on behalf of my teams through to board level where required.
Experienced in supporting senior leadership teams and organisations in transforming and working towards a more agile delivery capability and embedding change for lasting results. I have also developed and trained others using my personally developed 2 day scrum/agile course.
I build effective delivery teams, core values and core agility frameworks which create business value now and a solid foundation for growth and success in the future.
AGILE & SCRUM EXPERIENCE
I have been leading and coaching agile delivery projects since 2008. I am experienced facilitating all ceremonies (Scrum meetings, Retrospectives, Sprints and planning, Sprint reviews, Story Creation, estimation and prioritisation). I have used common agile tools such as Jira, Rally, Confluence, Slack, Trello and Jenkins and worked with and created PMOs to report on progress.
I have led teams developing using methods and practices including Scrum, Kanban, Lean, TDD, CI and CD, BDD, pair programming and XP.
My enthusiasm for agile continues through my Instagram Agile101, twitter, presentations and interviews with the community. I have the following training and certifications:
• Professional Agile Leadership (PAL-I)
• Agile Coach (ICP-ACC)
• Scrum Master (CSM - Scrum Alliance)
• Disciplined Agilist (DA) Shu
• Train the Trainer
• XP/Pair Programming
• Disruptive Change Management
• Agile Business Analysis
• Team Building
• Prince2/Itil v3 (Lapsed)
• DevOps
• Kanban
AGILE PROJECTS OVERVIEW
• eCommerce developments
• Multichannel/Omnichannel development
• Salesforce Implementations
• WFM Piloting (Workforce Management)
• Retail store redesign
• Salesforce Loyalty/CRM improvements
• Mobile POS/Clienteling
• CMS Websites
• Payroll implementation
• Payments Re-Platforming
• Creating an agile PMO
• Digital Tablets
• Customer services developments
Markets
United Kingdom
Links for more
Once you have created a company account and a job, you can access the profiles links.
Language
English
Fluently
Ready for
Larger project
Full time contractor
Available
My experience
2019 - 2019
job
Delivery Manager
DEFRA.
Management of two streams of work to identify and resolve issues relating to joiners, leavers and movers within the 23 organisations in DEFRA and recommend a service blueprint whilst implementing ongoing changes and improvements. My role included complex stakeholder management, team building, managing risks and issues and following GDS Government framework for delivering digital projects.
Stakeholder Management, Management, Service, Framework, Manager
2016 - 2019
job
Project Manager, Timberland, The North Face, Wrangler
VF Corporation.
Stabio, Switzerland
Senior Manager Programme Management Office - November 2016 > June 2019
Member of central management team managing European wide projects across 12 countries and 7 distinct brands. Latterly established Agile PMO and coached and trained teams in use of agile to frame their project delivery.
I oversaw the delivery of 40+ projects across 4 functional areas (Physical Stores, Digital & eCommerce, Analytics and Policy & Process) delivering business benefits of around €27m monitoring delivery, roadmapping and delivery stream planning, resource allocation, advising on project methodology used and ensuring that the projects delivered on time/cost and scope.
I also managed and delivered several projects with multiple teams including:
• Salesforce enhancements to improve marketing cloud use and data
• Salesforce Customer Loyalty for Vans, Timberland and The North Face
• European Contact Centre review
• Managed team successfully selecting and changing card Payments Acquiring Services to Adyen
• Managed implementation of Mobile POS and Payment Terminals across Europe
• Workforce Planning and instore labour optimisation pilot implementation
Senior Manager Programme Management Office - November 2016 > June 2019
Member of central management team managing European wide projects across 12 countries and 7 distinct brands. Latterly established Agile PMO and coached and trained teams in use of agile to frame their project delivery.
I oversaw the delivery of 40+ projects across 4 functional areas (Physical Stores, Digital & eCommerce, Analytics and Policy & Process) delivering business benefits of around €27m monitoring delivery, roadmapping and delivery stream planning, resource allocation, advising on project methodology used and ensuring that the projects delivered on time/cost and scope.
I also managed and delivered several projects with multiple teams including:
• Salesforce enhancements to improve marketing cloud use and data
• Salesforce Customer Loyalty for Vans, Timberland and The North Face
• European Contact Centre review
• Managed team successfully selecting and changing card Payments Acquiring Services to Adyen
• Managed implementation of Mobile POS and Payment Terminals across Europe
• Workforce Planning and instore labour optimisation pilot implementation
Marketing, Ecommerce, Agile, Cloud, Salesforce, Management, Analytics, PMO, Optimization, Pos, Implementation, Office, Monitoring, Planning, Manager
2016 - 2016
job
Scrum Master - Project Manager
Screwfix Direct.
Led concurrent projects using agile development methodologies, Scrum teams & onshore/offshore developers. Successfully delivered the new Screwfix Android and iOS applications including downloadable catalogue, list building and quotations and new customer Qcode functionality to increase throughput of customers at the point of sale, with projected ongoing benefits of £750,000 per year.
Led development of new in store order digital Kiosks replacing the traditional Screwfix catalogues, allowing an interactive customer experience in store. Functionality included customer reviews, stock checking, detailed product descriptions, special offers and multibuy pricing. Benefits included cost reduction of catalogues and further step towards digital retailing and for customers' real time stock information at point of sale. Led a team to enable move from manual, paper-based stock deliveries and transfer process between 500 stores and UK Distribution and returns centre to full digital IT/system involving multiple functions.
• Android/iOS Development • Digital Catalogue • Store to DC Process • System Stability
• Oracle Fusion • WMS (Matflow) • WCS (Matflow) • Scala
Led development of new in store order digital Kiosks replacing the traditional Screwfix catalogues, allowing an interactive customer experience in store. Functionality included customer reviews, stock checking, detailed product descriptions, special offers and multibuy pricing. Benefits included cost reduction of catalogues and further step towards digital retailing and for customers' real time stock information at point of sale. Led a team to enable move from manual, paper-based stock deliveries and transfer process between 500 stores and UK Distribution and returns centre to full digital IT/system involving multiple functions.
• Android/iOS Development • Digital Catalogue • Store to DC Process • System Stability
• Oracle Fusion • WMS (Matflow) • WCS (Matflow) • Scala
Scrum, IOS, Android, Scrum master, Oracle, Agile development, Project Manager, Customer experience, Agile, Scala, It, Offshore, Development, Wms, LED, Manager
2015 - 2016
job
Agile Delivery Lead and Coach - Projects/Salesforce POC
Clarks Shoes.
Leading eight streams of agile work to re-enliven the eCommerce platform in rapid time whilst also introducing agile methodology into eCommerce department to increase productivity including coaching and introducing agile practices and ceremonies.
I matrix managed nine team members both onshore and offshore in a new relationship between Clarks and Accenture. Projects applicable across all EMEA/Americas eCommerce and websites including Salesforce POC.
• Home Delivery Charging • EU Pick Up/Drop Off • Pre-Pay Collect in Store
• Responsive EU Website • Multi Variant Testing • Rich Relevance Implementation
• Brand Email & Document Updates • EU Home Delivery Charging • Salesforce POC
• Marketing Cloud POC • Service Cloud POC
I matrix managed nine team members both onshore and offshore in a new relationship between Clarks and Accenture. Projects applicable across all EMEA/Americas eCommerce and websites including Salesforce POC.
• Home Delivery Charging • EU Pick Up/Drop Off • Pre-Pay Collect in Store
• Responsive EU Website • Multi Variant Testing • Rich Relevance Implementation
• Brand Email & Document Updates • EU Home Delivery Charging • Salesforce POC
• Marketing Cloud POC • Service Cloud POC
Marketing, Coaching, Ecommerce, Websites, Agile, Cloud, Salesforce, Website, Service, Offshore, Implementation, Testing, Coach, Responsive, UP
2014 - 2015
job
Agile Project Manager - Salesforce Implementation
Simplyhealth Health Insurance.
I managed the agile implementation of a new Salesforce/Service Cloud service within Business Change. This improved customer services, targeted benefits of £1.4m and created the foundations for central data management.
I successfully led an internal agile team, 3rd parties and senior management and product owners through the implementation covering development, analysis, process approvals, user acceptance testing, training, deployment and through warranty. The system was deployed to Simplyhealth offices throughout the UK and to back offices and contact centres. Post implementation I managed the successful implementation of functionality to support Formal complaints, which ensured regulatory compliance and Knowledgebase to help contact centre representatives to handle in call queries and questions.
I also acted as the Business Analyst within the Bristol office in preparation of development and improvements to their clinical Salesforce implementation, interfacing with healthcare providers and insurers.
Salesforce/Service Cloud deployed for 300+ customer facing users in the call centres in Leeds, Andover and Manchester and was acknowledged as one of the best large-scale implementations undertaken at Simplyhealth
• Salesforce • Service Cloud • Issue resolution
• 3rd Party management • Implementation Lead • Risk control
• Agile coaching • Budget £800k • Change Management
I successfully led an internal agile team, 3rd parties and senior management and product owners through the implementation covering development, analysis, process approvals, user acceptance testing, training, deployment and through warranty. The system was deployed to Simplyhealth offices throughout the UK and to back offices and contact centres. Post implementation I managed the successful implementation of functionality to support Formal complaints, which ensured regulatory compliance and Knowledgebase to help contact centre representatives to handle in call queries and questions.
I also acted as the Business Analyst within the Bristol office in preparation of development and improvements to their clinical Salesforce implementation, interfacing with healthcare providers and insurers.
Salesforce/Service Cloud deployed for 300+ customer facing users in the call centres in Leeds, Andover and Manchester and was acknowledged as one of the best large-scale implementations undertaken at Simplyhealth
• Salesforce • Service Cloud • Issue resolution
• 3rd Party management • Implementation Lead • Risk control
• Agile coaching • Budget £800k • Change Management
Service, Manager, LED, Regulatory, Office, Testing, Development, Implementation, Analyst, Support, Compliance, Change management, Deployment, Management, Budget, Data management, Salesforce, Cloud, Agile, Project Manager, Training, Coaching
2013 - 2013
job
Salesforce Project Manager
unknown.
Managed the selection of suitable Salesforce delivery methodology for use within the FCA that met the needs of highly accountable, highly regulated and process focused organisation.
Project Manager, Salesforce, Organization, Manager
2012 - 2013
job
Agile Delivery Lead and Coach - Salesforce
Kingfisher PLC.
Lead project/programme manager for several streams developing applications, systems and processes for Kingfisher Future Homes, a new B&Q Eco initiative. My programme team comprised of 3 project managers reporting to me directly as well as their teams of business analysts, testers, technical specialists and 3rd parties. Responsible for managing and reporting programme project status to board level.
Total budget of £2m+ which I, as programme manager, ensured was controlled, tracked and KPIs measured. I personally managed three further projects - Salesforce & Service Cloud implementation and development of 2 Drupal CMS websites, all 3 of which were successfully delivered on time and to budget
Total budget of £2m+ which I, as programme manager, ensured was controlled, tracked and KPIs measured. I personally managed three further projects - Salesforce & Service Cloud implementation and development of 2 Drupal CMS websites, all 3 of which were successfully delivered on time and to budget
Websites, CMS, Agile, Cloud, Drupal, Salesforce, Budget, Service, Implementation, Development, Coach, Processes, Manager, ME
2011 - 2012
job
Project Manager - Gaming Replatforming
Gala Coral Group.
Successfully managed the Games and Poker development project for one of the gaming industry's largest ecommerce online gaming re-platforming projects. I was involved in this £30m programme of work to deliver on time 283 games by multiple 3rd party providers. For launch, I managed and coordinated 56 individuals globally, 270 tasks over 37 hours resulting in launch ahead of deadline. It was acknowledged by the board as an extremely successful deployment.
Ecommerce, Project Manager, Deployment, It, Development, Online, Manager
2011 - 2011
freelance
SAP Project Manager/Consultant
British Biocell International Solutions.
My role was to project manage SAP implementation into 8 international BBI sites to cover the areas of CRM, SD, MM and FI/CO. Full project management including P&L and 3rd parties. Project closed due to sale of business
Project Management, CRM, Project Manager, SAP, Management, Implementation, International, Manager, Mm
2010 - 2011
job
Systems Business Analyst
B&Q PLC.
Analysis and creation of materials for multiple projects with B&Q business
Analyst
2010 - 2010
job
Project Manager - CRM/ERP Selection
William Hill PLC.
Time boxed work to recommend ERP & CRM system.
CRM, Project Manager, ERP, Manager
My education
n/a
Hndhncorequivalent, Business and Finance
Hndhncorequivalent, Business and Finance
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