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NN/g UX Master Certified. Product and Behaviour focused Principle UX. Design, Service and Research. Facilitator and Traine
Natasha Hampshire
,
Brighton, United Kingdom
Experience
Other titles
Skills
I'm offering
Experienced multi-disciplinary service, product and experience designer with a demonstrated history of working in the financial services and automotive industry. Strong Agile and Scrum knowledge with ability to implement a human focused approach. Extremely passionate about improving customer and user centered services and products by collaborating with colleagues to create a pure HCD (Human Centered Design) environment. With a growing interest of ACI (Animal Computer Interaction)
Links for more
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Industries
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2019 - 2020
freelance
Lead User Researcher
Convivio.
User research, UX, User Experience, UX Design, Customer interviews, Usability & ux, Prototyping
2018 - 2019
freelance
Senior Product/UX Designer
unknown.
(Contract)
Acting as Lead Product Designer, I've been contracted work on the 'Workplace Pensions and ISA'
Service and online platform that has over 3 million nationwide customers. This includes fully, co and L+G branded products. Currently focusing on IA, content placement and terminology to aid a broad
range of users to throughly engage with their pension. I have the ability to engage internal and external
WPP customers and stakeholders to design a truly human centred product.
Acting as Lead Product Designer, I've been contracted work on the 'Workplace Pensions and ISA'
Service and online platform that has over 3 million nationwide customers. This includes fully, co and L+G branded products. Currently focusing on IA, content placement and terminology to aid a broad
range of users to throughly engage with their pension. I have the ability to engage internal and external
WPP customers and stakeholders to design a truly human centred product.
Design, UX, Content, Service, Pension, Online
2018 - 2018
freelance
UX/ Agile Adventurer (Authorised Instructor)
Red Tangerine.
UX, Agile
2018 - 2018
freelance
UX Digital Designer
Direct Line Group.
(Contract)
Implementing UX research techniques, within existing Scrum teams and improving core user journeys
on three of the DLG brands; Direct Line, Privilege and Churchill. In particular looking at improving the UX on the Direct Line home page, My account journey, Mid term amendment journey and customer
payment forms. Focusing on Smartphone views by working closely with the Analytics and Insights
teams and using UX researching and testing techniques to confirm assumptions. Ability to add high
fidelity prototypes and test existing journeys on What Users Do.
Implementing UX research techniques, within existing Scrum teams and improving core user journeys
on three of the DLG brands; Direct Line, Privilege and Churchill. In particular looking at improving the UX on the Direct Line home page, My account journey, Mid term amendment journey and customer
payment forms. Focusing on Smartphone views by working closely with the Analytics and Insights
teams and using UX researching and testing techniques to confirm assumptions. Ability to add high
fidelity prototypes and test existing journeys on What Users Do.
Scrum, UX, Research, Test, Analytics, Testing
2013 - 2018
job
Lead UX Designer
American Express.
ICAgile Authorised Instructor
Working with multiple scrum teams as UX lead, it's my Co-created an Aglie-Lean UX 2 day class
responsibility to work out what types of research and testing techniques we need to perform and deliverables NN/g UX Master Certification
to create, within set time periods and budget constraints. UXMC#1008850 with Interaction,
Working extremely closely with both business partners UX Management and UX Research Specialty and development team getting each party involved as
CSM (Certified Scrum Master)
much as possible in the UX and Agile approach. I
regularly consulted on projects with different internal Leadership Training (PeopleTek)
teams and products all over the campus. Maintained
high customer experience by working with 22 global 2:1 BA(Hons) Graphic Communication
markets, their internal data systems and improving the University of the Creative Arts, Digital Path
usability and efficiency of the call center applications.
Distinction ND Graphic Design
Working with multiple scrum teams as UX lead, it's my Co-created an Aglie-Lean UX 2 day class
responsibility to work out what types of research and testing techniques we need to perform and deliverables NN/g UX Master Certification
to create, within set time periods and budget constraints. UXMC#1008850 with Interaction,
Working extremely closely with both business partners UX Management and UX Research Specialty and development team getting each party involved as
CSM (Certified Scrum Master)
much as possible in the UX and Agile approach. I
regularly consulted on projects with different internal Leadership Training (PeopleTek)
teams and products all over the campus. Maintained
high customer experience by working with 22 global 2:1 BA(Hons) Graphic Communication
markets, their internal data systems and improving the University of the Creative Arts, Digital Path
usability and efficiency of the call center applications.
Distinction ND Graphic Design
Usability, CSM, Call Center, Usability & UX, Testing, Development, It, Leadership, Management, Budget, Design, Lean, Agile, Customer experience, Training, Research, Graphic design, Scrum master, UX, Scrum
2013 - 2013
job
UX Designer/Front-End Developer
Midweight UI.
Responsible for the UX research, visual design and Hand coding CS S/HTML/ LESS
HTML / CSS templating for a Pan-European Compatible with standard compliant
e-Commerce Project, a car auction service which browsers with support for CSS3 and HTML5
caters for multi-tenancies of major car manufacturers CMS Integration of styling and Admin
and dealers including BMW, Europcar, Hertz, Ford, Episerver and Wordpress
Toyota, Nissan, Renault and more.
UX toolkit
Balsmaiq, InVision, Gliffy, Sketch, iRise, Craft,
HTML / CSS templating for a Pan-European Compatible with standard compliant
e-Commerce Project, a car auction service which browsers with support for CSS3 and HTML5
caters for multi-tenancies of major car manufacturers CMS Integration of styling and Admin
and dealers including BMW, Europcar, Hertz, Ford, Episerver and Wordpress
Toyota, Nissan, Renault and more.
UX toolkit
Balsmaiq, InVision, Gliffy, Sketch, iRise, Craft,
CMS, EPiServer, Support, Developer, Service, Less, Invision, Integration, Styling, Visual design, E-commerce, Wordpress, Research, Sketch, UX, HTML/CSS/Javascript, Css3, Html, Design, Css, Html5
2009 - 2009
freelance
Freelance UX/UI Designer/Front-end Developer
natashahampshire.co.uk.
Collaboration
Trello, Rally, Confluence, Hipchat, Skype,
Slack, WebEx, Google Docs, Confluence and Jira
Trello, Rally, Confluence, Hipchat, Skype,
Slack, WebEx, Google Docs, Confluence and Jira
UX, UI, Jira, Developer, Confluence, Trello, Google
My education
2007
-
2010
UCA
BA Hons, Graphic Communication
BA Hons, Graphic Communication
Chichester College
Bachelors, Europe
Bachelors, Europe
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