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Senior
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jobs
Experienced in Customer service and HR
Qijing Zhou
,
Redditch, United Kingdom
Experience
Other titles
Skills
I'm offering
I am a honest, self-motivated, dedicated person with great passion and highly
organised with good communication skills and good attention to detail which
enables me to work well as part of a team or as an individual. I endeavour to
achieve through learning and improving my professional skills.
organised with good communication skills and good attention to detail which
enables me to work well as part of a team or as an individual. I endeavour to
achieve through learning and improving my professional skills.
Markets
United Kingdom
Language
English
Fluently
Chinese (Mandarin)
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2018 - ?
temp
HR Manager & CS Manager（CIPD level 5 student）
Dreams Living Ltd.
Duties: Act as a HR manager for a SMe company, work with senior management team for company growth. I have also attended HR seminars for disciplinary and grievance
training and employment update to make sure our procedure and policy are align with
updated code of practice and employment law. I also work with warehouse manager with &S,
help him with risk assessment, random check in the warehouse monthly and give advice to warehouse manager. Meanwhile I'm studying CIPD Level 5 with degree to boost my
professional acknowledge and skills which expecting graduate in 2019.
Due to the nature of business I will step in Customer Serive as a manager to review all
agents' (a team of 15) performance base on data produce in zendesk, give team leaders
advice on a weekly basis. Communicate with operation management team if there is any
serious complains which relate with our distribution centre or logistics team. My duty also
include keep contact with our EBay account manager for our account health.
- Pre-employment and compliance checks
- Inductions and new starters
- Preparing contracts for new employee
- Collating staff attendance, payroll and liaising with the payroll provider
- Managing of grievance and disciplinary procedures
- Reporting to the Managing Director
- Managing recruitment and employee relation
- Managing daily customer service activities
- Monitor performance on Zendesk and give advice on supervisors to improve performance
- Ensure that the CS Team follows procedures that result in accurate orders and prices being
entered into the system
- Generate report to operational team in regards of potential issue that affect on business
training and employment update to make sure our procedure and policy are align with
updated code of practice and employment law. I also work with warehouse manager with &S,
help him with risk assessment, random check in the warehouse monthly and give advice to warehouse manager. Meanwhile I'm studying CIPD Level 5 with degree to boost my
professional acknowledge and skills which expecting graduate in 2019.
Due to the nature of business I will step in Customer Serive as a manager to review all
agents' (a team of 15) performance base on data produce in zendesk, give team leaders
advice on a weekly basis. Communicate with operation management team if there is any
serious complains which relate with our distribution centre or logistics team. My duty also
include keep contact with our EBay account manager for our account health.
- Pre-employment and compliance checks
- Inductions and new starters
- Preparing contracts for new employee
- Collating staff attendance, payroll and liaising with the payroll provider
- Managing of grievance and disciplinary procedures
- Reporting to the Managing Director
- Managing recruitment and employee relation
- Managing daily customer service activities
- Monitor performance on Zendesk and give advice on supervisors to improve performance
- Ensure that the CS Team follows procedures that result in accurate orders and prices being
entered into the system
- Generate report to operational team in regards of potential issue that affect on business
Training, Management, Customer service, Account Manager, Service, Compliance, Contracts, Recruitment, Growth, Health, Assessment, Ebay, Zendesk, Contracts, Manager
2017 - 2018
job
Full-time Mother
unknown.
2014 - 2015
job
Account Executive
ME Marketing.
Duties:
- Key account contact, visit clients with update information
- Developing and maintaining new and existing clients
- Key account contact, visit clients with update information
- Developing and maintaining new and existing clients
2013 - 2013
job
General assistant
Offtowork Agency.
Duties:
- I have been working at a lot of different events in Birmingham as a general
assistant, including waitress, bar work, and host in NEC, ICC, LG Arena and
Hilton hotel. And the experience has inspired me about different with
management style which could actually help me with my manager career in the Future.
- I have been working at a lot of different events in Birmingham as a general
assistant, including waitress, bar work, and host in NEC, ICC, LG Arena and
Hilton hotel. And the experience has inspired me about different with
management style which could actually help me with my manager career in the Future.
Management, Manager, ME
2012 - 2013
job
Waitress
Knoll House Hotel.
Duties:
- To serve food and drinks and make drinks. Managed guest relations and answered questions about menu and beverage items. Handled feedbacks about
food or service from guests. Employed sales techniques and provided education and food-paring suggestions to guests. Received restaurant awards for service.
- To serve food and drinks and make drinks. Managed guest relations and answered questions about menu and beverage items. Handled feedbacks about
food or service from guests. Employed sales techniques and provided education and food-paring suggestions to guests. Received restaurant awards for service.
Sales, Service
2010 - 2011
internship
Intern Receptionist
Sheraton Hotel & Resort.
Duties:
- To gained hands-on knowledge and experience in front desk. Day check in and check out of guests and reservation with welcoming demeanour.
- To gained hands-on knowledge and experience in front desk. Day check in and check out of guests and reservation with welcoming demeanour.
Receptionist, Internal
My education
University College Birmingham
Unspecified, Hospitality Management
Unspecified, Hospitality Management
Lanzhou University of Finance and Economics
Unspecified, Tourism (Minor in Finance)
Unspecified, Tourism (Minor in Finance)
n/a
Bachelors, Tourism
Bachelors, Tourism
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