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ROP Consultancy
H.Umit Alpaslan
,
London, United Kingdom
Experience
Other titles
Skills
I'm offering
I have been working in the quick service restaurant industry for 25 years. I have had deep experience in the industry as a restaurant manager, multiple restaurant manager, training manager, operations manager, franchise & business development manager and business development consultant.
I worked for Wendy's, Arby's, Little Caesars, Burger King and Dunkin' Donuts.
In the past I have actively participated in the opening of 130 new restaurants for Wendy's, Arby's, Little Caesars, Burger King and Dunkin Donuts, Burger House, Köfte Market, Döner Market.
My Services;
Service 1: Operational Evaluations & Concept Development
Complete assessment and evaluation of food service facility, management systems, management and staff performance and financial performance through observational evaluation, management and staff interviews and documentation review. Evaluation report presentation with recommendations.
Redefine and fine-tune the concept of the restaurant. The goal of the concept development is to design a more competitive restaurant operation that will be successful in the marketplace.
Service 2: Cost Control & Menü Development
Help maximize quality and productivity, and reduce costs. Food and beverage controls, inventory controls, purchasing controls, revenue controls, stock and waste controls, labor controls, P&L worksheet.
Menu concept, item selection, pricing and features. The goal of menu engineering is to develop a menu that is properly engineered to provide an effective marketing tool to increase appeal, sales and profits.
Service 3: Operational Manual Creating
A complete library of operational manuals custom-fitted to the operation.
Staffing, management systems, recipe manual, position manuals for front and back of the restaurants, employee rules.
Job descriptions, opening/closing duties and responsibilities for all front and back of the restaurant positions. Flow charts, controlling critical points, daily operational check list, food hygiene. Periodically operational audit.
I worked for Wendy's, Arby's, Little Caesars, Burger King and Dunkin' Donuts.
In the past I have actively participated in the opening of 130 new restaurants for Wendy's, Arby's, Little Caesars, Burger King and Dunkin Donuts, Burger House, Köfte Market, Döner Market.
My Services;
Service 1: Operational Evaluations & Concept Development
Complete assessment and evaluation of food service facility, management systems, management and staff performance and financial performance through observational evaluation, management and staff interviews and documentation review. Evaluation report presentation with recommendations.
Redefine and fine-tune the concept of the restaurant. The goal of the concept development is to design a more competitive restaurant operation that will be successful in the marketplace.
Service 2: Cost Control & Menü Development
Help maximize quality and productivity, and reduce costs. Food and beverage controls, inventory controls, purchasing controls, revenue controls, stock and waste controls, labor controls, P&L worksheet.
Menu concept, item selection, pricing and features. The goal of menu engineering is to develop a menu that is properly engineered to provide an effective marketing tool to increase appeal, sales and profits.
Service 3: Operational Manual Creating
A complete library of operational manuals custom-fitted to the operation.
Staffing, management systems, recipe manual, position manuals for front and back of the restaurants, employee rules.
Job descriptions, opening/closing duties and responsibilities for all front and back of the restaurant positions. Flow charts, controlling critical points, daily operational check list, food hygiene. Periodically operational audit.
Markets
United Kingdom
Industries
Language
English
Good
Ready for
Ongoing relation / part-time
Full time contractor
Available
My experience
2015 - 2019
freelance
Operation & Development Consultant
Kofte Market&Doner Market.
• Create and develop new concepts for the company.
• Create and devolep all product recipies, menü prizing.
• Prepare new restaurants lay outs.
• Prepare staf training modüle, operaiting standarts manual, P&L work sheets, gross margin
work sheets, customer realitionship, food hygiene and safety training modules for both new
brands.
• Provided optimal level of customer servies.
• Made kitchen layouts, set of equipment needs
• Opened five new restaurants in 2016 - 2018 in Istanbul
• Create and devolep all product recipies, menü prizing.
• Prepare new restaurants lay outs.
• Prepare staf training modüle, operaiting standarts manual, P&L work sheets, gross margin
work sheets, customer realitionship, food hygiene and safety training modules for both new
brands.
• Provided optimal level of customer servies.
• Made kitchen layouts, set of equipment needs
• Opened five new restaurants in 2016 - 2018 in Istanbul
Training, Development, Safety
2013 - 2015
freelance
Franchise & Development Consultant
Burger House.
• Assisted in various franchises and implemented best practices.
• Maintained knowledge on new programs and benefits.
• Developed and maintained capital plans for corporate and franchisees.
• Analyzed work plan and recommended improvements.
• Ensured compliance to all standard operating procedures.
• Conducted monthly reviews of the P&L with the franchise and corporate stores to identify
improvements and actions needed to continue the positive trends.
• Refocused the management team on priorities to achieve profitable restaurant.
• Created policy and procedure directives as well as best practices procedures in a company
that had no published policies for the management to follow consistently unit to unit.
1 of 4
• Maintained knowledge on new programs and benefits.
• Developed and maintained capital plans for corporate and franchisees.
• Analyzed work plan and recommended improvements.
• Ensured compliance to all standard operating procedures.
• Conducted monthly reviews of the P&L with the franchise and corporate stores to identify
improvements and actions needed to continue the positive trends.
• Refocused the management team on priorities to achieve profitable restaurant.
• Created policy and procedure directives as well as best practices procedures in a company
that had no published policies for the management to follow consistently unit to unit.
1 of 4
Management, Compliance, Development
2006 - 2013
job
Business Development Manager
Little Caesars Pizza.
Researching, developing and creating sustainable and profitable new business opportunities
in order to establish a property pipeline for the corparate and franchisees.
• Developing and implementing expansion strategy for franchise and corporate stores.
• Establishing new sales territory, finding and electing new Franchise candidates, engaging
them in the current network and desing of the branches.
• Set up end opened 80 restauratnts and two commissaries in seven year.
• As a success story; overall growth by opening up corporate stores and Franchise stores at the same time.
• Set up Franchising Agreements & Systems with the law and regulations.
• Identifying and matching site selection in conjunction with the International Heads of Franchisor.
• Development property and execution without flaws.
• Collaborating with selected partners to ensure favorable lease terms are negotiated and are
consistent with market rents.
• Relationship with landlords, developers and real estate agents to secure a constant flow of information of retail opportunities.
• Building and maintaining a real estate site package with relevant info on each location to ensure immediate processing of an opportunity in the market.
• Leading the real estate selection and approval process for franchise and corporate stores.
• Working closely with franchises to agree mutual commercial objectives and fulfill growth
potential.
• Building, managing and maintaining relationships with existing and prospective franchisees.
Benchmarking competitor activity.
• Work with architect for kicthen lay out and approve all restaurants lay out.
• Approve the restaurants architectural design, equipment etc.
• To take over the restaurants from constructor by using check list.
in order to establish a property pipeline for the corparate and franchisees.
• Developing and implementing expansion strategy for franchise and corporate stores.
• Establishing new sales territory, finding and electing new Franchise candidates, engaging
them in the current network and desing of the branches.
• Set up end opened 80 restauratnts and two commissaries in seven year.
• As a success story; overall growth by opening up corporate stores and Franchise stores at the same time.
• Set up Franchising Agreements & Systems with the law and regulations.
• Identifying and matching site selection in conjunction with the International Heads of Franchisor.
• Development property and execution without flaws.
• Collaborating with selected partners to ensure favorable lease terms are negotiated and are
consistent with market rents.
• Relationship with landlords, developers and real estate agents to secure a constant flow of information of retail opportunities.
• Building and maintaining a real estate site package with relevant info on each location to ensure immediate processing of an opportunity in the market.
• Leading the real estate selection and approval process for franchise and corporate stores.
• Working closely with franchises to agree mutual commercial objectives and fulfill growth
potential.
• Building, managing and maintaining relationships with existing and prospective franchisees.
Benchmarking competitor activity.
• Work with architect for kicthen lay out and approve all restaurants lay out.
• Approve the restaurants architectural design, equipment etc.
• To take over the restaurants from constructor by using check list.
Design, Business development, Retail, Sales, Network, Growth, Development, International, Manager, Processing, UP
2005 - 2006
job
Operation Manager
Dunkin' Donuts.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Defined strategy and business plan for IstanbulDeveloped and rolled out new policies.
• Hired and trained store managers.
• Increased profits by developing, initiating, and managing new training program. Increased
profits by 16% in six month through restructure of business line.
• Initiated program that standardized employee training and led to increase in customer
satisfaction by 12%.
• Trained, coached and mentored staff to ensure smooth adoption of new program.
• Defined strategy and business plan for IstanbulDeveloped and rolled out new policies.
• Hired and trained store managers.
• Increased profits by developing, initiating, and managing new training program. Increased
profits by 16% in six month through restructure of business line.
• Initiated program that standardized employee training and led to increase in customer
satisfaction by 12%.
• Trained, coached and mentored staff to ensure smooth adoption of new program.
Training, Manager, LED
2002 - 2005
job
Broker / Owner
RE/MAX.
Run real estate agency as a franchisee.
• Defined strategy and business plan for Kadikoy Area in Istanbul.
• Developed and maintained long-term relationships with hauseholders and small business
entities.
• Identified and qualified customer needs, developed sales strategies and negotiated.
• Recognized as top sales real estate, increasing sales level by 30% in 2004.
2 of 4
• Defined strategy and business plan for Kadikoy Area in Istanbul.
• Developed and maintained long-term relationships with hauseholders and small business
entities.
• Identified and qualified customer needs, developed sales strategies and negotiated.
• Recognized as top sales real estate, increasing sales level by 30% in 2004.
2 of 4
Sales
2000 - 2002
job
International Operational Trainer
Diageo.
• Leading the Operations team of Tab Gida (Turkish Franchisee of Burger King) in terms of Brand Image, Sales and Profit Performance, Operational Procedures and Processes.
• Conducted routine restaurant visits and audits to measure the progress and set action plan
for further improvement.(Achieved best CSI country score in the EMA region in 2000 and 2001)
• Developed and implementing training programs to address system's needs. (E.g. Line Bar Scheduling, Benchmarking, Local Store Marketing, P&L)
• Expanded the role profile towards sales and profit focus as the market evolve. Enriched the content of audit with sales and profit analysis to better anticipate the business needs.
• Created P&L action plans with Restaurant Managers and Area Managers. Monitored the performance and revised the actions to ensure achieving sales and profit targets set.
• Gave opening support to the new restaurants to ensure BK Image standards and operational
requirements are met. Involved in the site pack approval process and coordinated necessary
communication with other functions for a smooth opening (e.g. legal, marketing, construction, equipment etc.)
• Conducted routine restaurant visits and audits to measure the progress and set action plan
for further improvement.(Achieved best CSI country score in the EMA region in 2000 and 2001)
• Developed and implementing training programs to address system's needs. (E.g. Line Bar Scheduling, Benchmarking, Local Store Marketing, P&L)
• Expanded the role profile towards sales and profit focus as the market evolve. Enriched the content of audit with sales and profit analysis to better anticipate the business needs.
• Created P&L action plans with Restaurant Managers and Area Managers. Monitored the performance and revised the actions to ensure achieving sales and profit targets set.
• Gave opening support to the new restaurants to ensure BK Image standards and operational
requirements are met. Involved in the site pack approval process and coordinated necessary
communication with other functions for a smooth opening (e.g. legal, marketing, construction, equipment etc.)
Marketing, Training, Content, Sales, Audit, Support, International, Audit, Processes
1996 - 2000
job
Training Manager
Arby's & Little Caesars.
Managed all aspects of training function for two global brands in Turkish Market;
• Achieved new country entry successfully.
• Developed and adapted all of the training materials.
• Recruited and designed the carrier planing for the area managers and restaurant managers.
• Ran basic courses for the restaurant managers and area managers
• Developed and executed restaurant auditing process in order to improve operations standards
• Conducted training sessions to support local store marketing, sales impmrove and P&L focus.
• Gave opening support to the new restaurants.
• Achieved new country entry successfully.
• Developed and adapted all of the training materials.
• Recruited and designed the carrier planing for the area managers and restaurant managers.
• Ran basic courses for the restaurant managers and area managers
• Developed and executed restaurant auditing process in order to improve operations standards
• Conducted training sessions to support local store marketing, sales impmrove and P&L focus.
• Gave opening support to the new restaurants.
Marketing, Training, Sales, Support, Manager, Basic
1993 - 1996
job
Restaurant Training Manager & Area Manager
Wendy's.
Managed one of the best sales restaurants in Europe with full responsibility in all aspects of the
business. Rewarded as the "International Training Store " for Europe and Middle East; expanded the training and operation responsibility to manage for four restaurants.
• Maintained inventory control of all products and enforced all proper food sanitation procedures
• Maintained high standards of customer service during high volume, fast-paced operations
• Followed procedures for safe food preparation, assembly, and presentation while ensuring that
employees adhered to policies
• Resolved employee and consumer complaints quickly and professionally
• Managed food and produce receiving process with 100% accuracy.
• Looked after the store maintenance, cleanliness of store, and maintained high safety standards
• Administered payrolls and other financial aspects of the store
3 of 4
• Recruited new and capable staff and trained them
• Ensured that the highest level of customer satisfaction was maintained
• Prepared weekly reports on sales, profits, etc. and documented them
• Effectively solved customer complaints and queries
• Developed performance analysis reports for the store staff
• Strictly followed store policies and implemented them effectively
• Provided high quality customer service
• Looked after and minimized the operational cost of the store
business. Rewarded as the "International Training Store " for Europe and Middle East; expanded the training and operation responsibility to manage for four restaurants.
• Maintained inventory control of all products and enforced all proper food sanitation procedures
• Maintained high standards of customer service during high volume, fast-paced operations
• Followed procedures for safe food preparation, assembly, and presentation while ensuring that
employees adhered to policies
• Resolved employee and consumer complaints quickly and professionally
• Managed food and produce receiving process with 100% accuracy.
• Looked after the store maintenance, cleanliness of store, and maintained high safety standards
• Administered payrolls and other financial aspects of the store
3 of 4
• Recruited new and capable staff and trained them
• Ensured that the highest level of customer satisfaction was maintained
• Prepared weekly reports on sales, profits, etc. and documented them
• Effectively solved customer complaints and queries
• Developed performance analysis reports for the store staff
• Strictly followed store policies and implemented them effectively
• Provided high quality customer service
• Looked after and minimized the operational cost of the store
Training, Customer service, Sales, Service, Safe, International, Safety, Manager
1991 - 1993
job
Business Owner
Swan Cafe.
Run burger & pizza restaurant as an owner.
My education
?
-
1982
Istanbul Technical University Istanbul
N/a, Geological Engineering
N/a, Geological Engineering
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