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Nick Robson
,
Westerham, United Kingdom
Experience
Other titles
Skills
I'm offering
Markets
United Kingdom
Language
English
Fluently
Ready for
My experience
2018 - ?
job
Professional Services Director
Self Employed.
Consultant taking on short term assignments for various clients.
2017 - 2018
job
UK&MEA Operations Director / Global Professional Services Director
Condeco Software.
(a privately owned, FTSE 250 equivalent preparing for IPO)
• Global Professional Services Director: Reporting directly to the COO, accountable for all aspects of the Professional Services organisation across all countries.
◦ Following a company re-organisation, changed from a regionally focused role to a global role.
◦ Full leadership responsibility for the management of a resource base of 86 staff, located in America, Europe, India, Singapore and Australia, providing project capability around the world.
◦ Responsible for a project slate of 300+ projects.
◦ Responsible for improving project delivery though the implementation of standardised practices.
◦ Responsible for remote delivery and support on behalf of projects and service.
• UK & MEA Operations Director: Reporting directly to the CEO/Regional Managing Director, accountable for all aspects of the regional operational management, for leadership and for the delivery of a world class technical support and professional services team, delivering software and hardware projects and solutions based around an overall SaaS/Cloud/B2B environment.
◦ Full leadership responsibility for the management of a resource base of 31 staff providing project and ongoing client service, implementing/supporting Condeco's B2C SaaS based product solutions.
◦ Responsible for improving project/programme delivery, and EBITDA, though the implementation of improved governance, overall methodology for project implementations, processes and procedures.
◦ Responsible for improving ongoing support, client satisfaction and client retention through the creation of a UK&MEA Customer Success organisation.
◦ Responsible for creating a PMO to provide control for all projects and to manage small changes.
◦ Responsible for working with Sales to help scope, cost and sell Condeco's product solutions.
• Global Professional Services Director: Reporting directly to the COO, accountable for all aspects of the Professional Services organisation across all countries.
◦ Following a company re-organisation, changed from a regionally focused role to a global role.
◦ Full leadership responsibility for the management of a resource base of 86 staff, located in America, Europe, India, Singapore and Australia, providing project capability around the world.
◦ Responsible for a project slate of 300+ projects.
◦ Responsible for improving project delivery though the implementation of standardised practices.
◦ Responsible for remote delivery and support on behalf of projects and service.
• UK & MEA Operations Director: Reporting directly to the CEO/Regional Managing Director, accountable for all aspects of the regional operational management, for leadership and for the delivery of a world class technical support and professional services team, delivering software and hardware projects and solutions based around an overall SaaS/Cloud/B2B environment.
◦ Full leadership responsibility for the management of a resource base of 31 staff providing project and ongoing client service, implementing/supporting Condeco's B2C SaaS based product solutions.
◦ Responsible for improving project/programme delivery, and EBITDA, though the implementation of improved governance, overall methodology for project implementations, processes and procedures.
◦ Responsible for improving ongoing support, client satisfaction and client retention through the creation of a UK&MEA Customer Success organisation.
◦ Responsible for creating a PMO to provide control for all projects and to manage small changes.
◦ Responsible for working with Sales to help scope, cost and sell Condeco's product solutions.
Service, Processes, Retention, Organization, Software, Ceo, Implementation, Hardware, Support, Cloud, PMO, Leadership, Sales, B2C, Saas, Management, B2B
2013 - 2016
job
PUBLIC SECTOR PROGRAMME & SERVICES DIRECTOR
Computer Sciences Corporation (CSC).
Responsible for all aspects of Applications Programmes/Service delivery to one of CSC's largest clients (logistics sector) and to all of CSC's Public Sector clients
• Reported directly to the CSC European Region Applications Director.
• Full leadership responsibility for the management of a resource base of 700+ staff providing 24/7 service and programmes.
• Full delivery/budgetary responsibility for 150+ programmes/projects with values ranging from £50K to £18M+
• Successfully delivered a number of business critical digital transformation programmes with responsibility for the full SDLC, including: implementation of private cloud and upgrading/cloud enablement of core systems; SAP system enhancements (including Ariba implementation); re-implementation of critical bespoke systems for key revenue earning products; CRM system upgrade/enhancement; SAP HR system refresh; creation and implementation of key API's to external suppliers.
• Implemented Agile processes and tools, and enhanced testing processes, improving quality across projects and ongoing service.
• Improved the delivery from key sub-contractors.
• Reported directly to the CSC European Region Applications Director.
• Full leadership responsibility for the management of a resource base of 700+ staff providing 24/7 service and programmes.
• Full delivery/budgetary responsibility for 150+ programmes/projects with values ranging from £50K to £18M+
• Successfully delivered a number of business critical digital transformation programmes with responsibility for the full SDLC, including: implementation of private cloud and upgrading/cloud enablement of core systems; SAP system enhancements (including Ariba implementation); re-implementation of critical bespoke systems for key revenue earning products; CRM system upgrade/enhancement; SAP HR system refresh; creation and implementation of key API's to external suppliers.
• Implemented Agile processes and tools, and enhanced testing processes, improving quality across projects and ongoing service.
• Improved the delivery from key sub-contractors.
API, CRM, Digital transformation, Agile, SAP, Cloud, Management, Leadership, Service, Transformation, Implementation, Testing, Public sector, Processes, Service Delivery
My education
St Andrews University
BSc, Chemistry
BSc, Chemistry
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