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Client Relationship Manager and Account Manager
Mike Jephcott
,
London, United Kingdom
Experience
Other titles
Skills
I'm offering
I have experience in leading a successful team that bring in results.
Driven by success, I have enjoyed achieving a number of goals over a variety of projects, demonstrating my exceptional persuasive and organisational skills by taking the lead on archiving results on complex projects and exceeding business goals.
Driven by success, I have enjoyed achieving a number of goals over a variety of projects, demonstrating my exceptional persuasive and organisational skills by taking the lead on archiving results on complex projects and exceeding business goals.
Markets
United Kingdom
Language
English
Fluently
Spanish
Good
Ready for
Larger project
Available
My experience
2017 - ?
job
Head of In-House Training/Project Manager/Account Management
RICS.
Achievements
• Project managed and supported the design of a bespoke training solution for Lloyds Bank. An e-Learning programme for all commercial property managers which had been imported onto Lloyds bank LMS system, a contract worth £70k for the purchase of the licence over 12 months.
• Tender bid and won training contract for large UK Commercial real estate services and investment firm contract worth £120k per year for 2 years
• Implemented a training programme for CBRE GWS on valuating property via WebEx for 40 people in the UK and now working on delivering it to the Spanish division.
• Project managed the Fine & Country Estate Agents to Commercial Agents programme
• Project Managing CBRE Blended learning APC programme, RICS largest APC programme
• Helped design Barclays e-Learning programme for over 100 business banking real estate managers which went live in November worth £84K Project Management this whole programme from start to finish.
• Project managed the setup of 10 bespoke web classes for Colleys (Part of Lloyds Bank) for 250 staff worth £20k.
• Project managed the design and delivery of a bespoke course on International Leadership to a major UK government department for 15 Senior staff in the value of £45k.
• In-house training target: £838,750. Achieved YTD: £879,983 - 109% above target.
• Manage the in house training budget
Key responsibilities
• Head the in-house training business globally for RICS
• Work with the product team on new courses for the global regions
• Work with the global reginal directors to identify new opportunities and training needs within the regains
• Project manage the large training projects lifecycle
• Identify and clarify client training needs and support the product development team with the design of bespoke in-house training solutions to meet customers' needs
• Project Manage course development, delivery and execution of plans to ensure that any in-house training is delivered as per the training contract and in-line with the customer expectations.
• Provide a high level of customer service throughout the contract/project
• Lead and grow the training team capability to work with in-house training customers.
• Develop the Sales Engagement Team to ensure they can respond to and manage any training related opportunities
• Project manage all training programmes from design to delivery be it face to face, E-learning to blended learning or web classes.
• Part of the leadership team for the Global training department making key decision for the team and looking at the strategies globally to grow this part of the business.
• Manage the in-house operations team which consists of two members of staff.
• Build relationships with key stakeholder internal and externally
• Key stakeholder management
• Project managed and supported the design of a bespoke training solution for Lloyds Bank. An e-Learning programme for all commercial property managers which had been imported onto Lloyds bank LMS system, a contract worth £70k for the purchase of the licence over 12 months.
• Tender bid and won training contract for large UK Commercial real estate services and investment firm contract worth £120k per year for 2 years
• Implemented a training programme for CBRE GWS on valuating property via WebEx for 40 people in the UK and now working on delivering it to the Spanish division.
• Project managed the Fine & Country Estate Agents to Commercial Agents programme
• Project Managing CBRE Blended learning APC programme, RICS largest APC programme
• Helped design Barclays e-Learning programme for over 100 business banking real estate managers which went live in November worth £84K Project Management this whole programme from start to finish.
• Project managed the setup of 10 bespoke web classes for Colleys (Part of Lloyds Bank) for 250 staff worth £20k.
• Project managed the design and delivery of a bespoke course on International Leadership to a major UK government department for 15 Senior staff in the value of £45k.
• In-house training target: £838,750. Achieved YTD: £879,983 - 109% above target.
• Manage the in house training budget
Key responsibilities
• Head the in-house training business globally for RICS
• Work with the product team on new courses for the global regions
• Work with the global reginal directors to identify new opportunities and training needs within the regains
• Project manage the large training projects lifecycle
• Identify and clarify client training needs and support the product development team with the design of bespoke in-house training solutions to meet customers' needs
• Project Manage course development, delivery and execution of plans to ensure that any in-house training is delivered as per the training contract and in-line with the customer expectations.
• Provide a high level of customer service throughout the contract/project
• Lead and grow the training team capability to work with in-house training customers.
• Develop the Sales Engagement Team to ensure they can respond to and manage any training related opportunities
• Project manage all training programmes from design to delivery be it face to face, E-learning to blended learning or web classes.
• Part of the leadership team for the Global training department making key decision for the team and looking at the strategies globally to grow this part of the business.
• Manage the in-house operations team which consists of two members of staff.
• Build relationships with key stakeholder internal and externally
• Key stakeholder management
Customer service, Manager, Web, International, Development, Support, Banking, It, Service, Leadership, Sales, Design, E-learning, Management, Budget, Stakeholder Management, Project Manager, Account management, Training, Product development, Project Management
2015 - 2017
job
Account Manager (Major Accounts)
QA Ltd.
Achievements
• Helped set up JLTs internal training website, providing employees with catalogue of QA courses and promoting QA as the preferred training course provider.
• Implemented new training programme for managers at IRIS worth £75,000 with an ILM programme level 1 & 2.
• Won new contract to provide IT training for Cognizant globally within the Big Data and Scrum areas valued at £122,000
• Increased my portfolio spend by 7% YOY.
Key responsibilities
• Yearly targets of over £1m+
• Account management of multi-million-pound accounts including National Grid UK & North America, Cognizant, IRIS Group and JLT Group.
• Understand training needs and develop training courses to reflect my clients' business competencies.
• Lead on project set up of bespoke training plans to be delivered on site.
• Organically grew the business through relationship building, including face-to-face meetings, presentations and networking events.
• Managed two members of staff on the sales team monitoring B2B sales activity via the CRM system.
• Building relationships with internal teams & trainers to deliver bespoke courses.
• Leading business review meetings to assess training course performance, improvements, process and quality.
Masterclass Training
London
• Helped set up JLTs internal training website, providing employees with catalogue of QA courses and promoting QA as the preferred training course provider.
• Implemented new training programme for managers at IRIS worth £75,000 with an ILM programme level 1 & 2.
• Won new contract to provide IT training for Cognizant globally within the Big Data and Scrum areas valued at £122,000
• Increased my portfolio spend by 7% YOY.
Key responsibilities
• Yearly targets of over £1m+
• Account management of multi-million-pound accounts including National Grid UK & North America, Cognizant, IRIS Group and JLT Group.
• Understand training needs and develop training courses to reflect my clients' business competencies.
• Lead on project set up of bespoke training plans to be delivered on site.
• Organically grew the business through relationship building, including face-to-face meetings, presentations and networking events.
• Managed two members of staff on the sales team monitoring B2B sales activity via the CRM system.
• Building relationships with internal teams & trainers to deliver bespoke courses.
• Leading business review meetings to assess training course performance, improvements, process and quality.
Masterclass Training
London
Management, Manager, UP, Monitoring, QA, It, Website, Account Manager, Sales, Scrum, Networking, B2B, Account management, Training, CRM, Big Data, B2B Sales
2014 - 2015
job
Account Manager
BRE and SA Brains.
Achievements
• Won new accounts - BRE and SA Brains.
• Implementing a new training programme for senior managers at Hitachi worth £50,000.
• Built working relationships with key clients across EMEA including Citrix, Avis Budget Group and Hitachi.
• Set up a Webinar programme across EMEA for all Citrix staff worth £46,000.
• Implemented a new training scheme for Redhat across Europe worth £33,000.
• Designed a senior Leadership Programme for all Evotec managers in the UK and Germany with over 70 training days across a two-year period.
Key responsibilities
• Project Management of bespoke training courses across EMEA and Europe.
• Understanding businesses training needs and develop training courses.
• Tender Writing and pitching for new business.
• Promoting Masterclass internationally across EMEA and UK through face-to-face meetings, presentations and networking events.
• Manage two members of staff on the sales team.
• Build relationships with internal trainers to deliver bespoke courses.
• Work with freelance trainers to develop bespoke courses such as Influencing Skills and Leadership Training to be delivered via classroom or Webinar.
• International Account Management/Relationship Management.
• Won new accounts - BRE and SA Brains.
• Implementing a new training programme for senior managers at Hitachi worth £50,000.
• Built working relationships with key clients across EMEA including Citrix, Avis Budget Group and Hitachi.
• Set up a Webinar programme across EMEA for all Citrix staff worth £46,000.
• Implemented a new training scheme for Redhat across Europe worth £33,000.
• Designed a senior Leadership Programme for all Evotec managers in the UK and Germany with over 70 training days across a two-year period.
Key responsibilities
• Project Management of bespoke training courses across EMEA and Europe.
• Understanding businesses training needs and develop training courses.
• Tender Writing and pitching for new business.
• Promoting Masterclass internationally across EMEA and UK through face-to-face meetings, presentations and networking events.
• Manage two members of staff on the sales team.
• Build relationships with internal trainers to deliver bespoke courses.
• Work with freelance trainers to develop bespoke courses such as Influencing Skills and Leadership Training to be delivered via classroom or Webinar.
• International Account Management/Relationship Management.
Project Management, Writing, Training, Account management, Networking, Budget, Management, Sales, Leadership, Account Manager, Citrix, International, UP, Manager, Pitching
2013 - 2013
job
Relationship Manager Adviser
unknown.
(Six month freelance contract)
Achievements
• Successfully implemented a new Relationship Management team for the Brussels office to support the IFA and their customer base.
• Set up a sales cycle for all Relationship Managers to follow.
• Trained new staff to understand the CRM Systems.
• Installed a pipeline system.
Key responsibilities
• Project Management.
• Building relationships with internal and external customers.
• International Account Management/Relationship Management.
• Budget control.
• Understanding of International markets in financial services.
• Networking/Lobbying.
• Marketing of the business.
• Recruiting of the Relationship Managers.
• Understanding and responding to individual training needs.
Achievements
• Successfully implemented a new Relationship Management team for the Brussels office to support the IFA and their customer base.
• Set up a sales cycle for all Relationship Managers to follow.
• Trained new staff to understand the CRM Systems.
• Installed a pipeline system.
Key responsibilities
• Project Management.
• Building relationships with internal and external customers.
• International Account Management/Relationship Management.
• Budget control.
• Understanding of International markets in financial services.
• Networking/Lobbying.
• Marketing of the business.
• Recruiting of the Relationship Managers.
• Understanding and responding to individual training needs.
Marketing, Project Management, CRM, Training, Account management, Networking, Budget, Management, Sales, Support, Office, International, UP, Manager
2010 - 2013
job
Key Account Manager
Association of Accounting Technicians.
Achievements
• Successfully implemented new sales monitors and pipeline to the business development team.
• Winning new accounts like The Co-operative Group, PepsiCo, Lloyds TSB Group, TUI, KPMG, BAE
• Systems and RSA.
• Implemented a new school leaver's programme for KPMG's head office in London, Gibraltar and Isle of Man.
• Account managed the top 50 Accountancy firms nationwide.
• Helped increasing student numbers for two major FE Colleges in London by 10%.
• Worked with SAQA (South African Qualification Authority) and SAICA (South African Institute of
• Accountants) to set up partnerships so that the AAT qualification was accredited, giving 2500
students the opportunity to study the AAT qualification across South Africa.
Key responsibilities
• Promoting the AAT across the UK to employers and Colleges.
• Account management of existing relationships with businesses and training providers, FE Colleges,
Universities and private training providers.
• Setting up recruitment events for schools and FE colleges and career events for employers.
• Approved new training providers to deliver the AAT qualification and to conduct CBA (Computer based assessments).
• Won new business/contracts.
• Implemented new training and development schemes into businesses.
• Built relationships with internal customers.
• Project management and tender writing.
• Achieving and exceeding monthly targets.
• Monitored monthly sales pipeline and keeping CRM system up to date.
• International Account management for clients for AAT South Africa.
The Skills People
Lewisham College, London
• Successfully implemented new sales monitors and pipeline to the business development team.
• Winning new accounts like The Co-operative Group, PepsiCo, Lloyds TSB Group, TUI, KPMG, BAE
• Systems and RSA.
• Implemented a new school leaver's programme for KPMG's head office in London, Gibraltar and Isle of Man.
• Account managed the top 50 Accountancy firms nationwide.
• Helped increasing student numbers for two major FE Colleges in London by 10%.
• Worked with SAQA (South African Qualification Authority) and SAICA (South African Institute of
• Accountants) to set up partnerships so that the AAT qualification was accredited, giving 2500
students the opportunity to study the AAT qualification across South Africa.
Key responsibilities
• Promoting the AAT across the UK to employers and Colleges.
• Account management of existing relationships with businesses and training providers, FE Colleges,
Universities and private training providers.
• Setting up recruitment events for schools and FE colleges and career events for employers.
• Approved new training providers to deliver the AAT qualification and to conduct CBA (Computer based assessments).
• Won new business/contracts.
• Implemented new training and development schemes into businesses.
• Built relationships with internal customers.
• Project management and tender writing.
• Achieving and exceeding monthly targets.
• Monitored monthly sales pipeline and keeping CRM system up to date.
• International Account management for clients for AAT South Africa.
The Skills People
Lewisham College, London
Contracts, Winning, Manager, UP, Contracts, International, Office, Development, Recruitment, Business development, Account Manager, Sales, Management, Account management, Training, CRM, Writing, Project Management
2008 - 2009
job
Senior Account Manager
The Ritz Hotel London and the Kensington Roof.
Achievements
• Hit 126% of target in first six month in role.
• Successful implementation and project management of pilot scheme with a top British retail
company resulting in order for 300 learners worth £540,000.
• Implementing a new training programme for staff at The Ritz Hotel London and the Kensington Roof
Gardens.
Key responsibilities
• Promoting the Skills People's services and capabilities to businesses within London through face-to-face meetings, presentations and networking events.
• Providing work based training to businesses across the UK.
• Negotiating and strategising with Delivery Manager to source capability and capacity to deliver successful customer projects.
• Achieving and exceeding monthly sales and performance targets.
• Managing a team of seven Account Managers.
• Project Management.
• Hit 126% of target in first six month in role.
• Successful implementation and project management of pilot scheme with a top British retail
company resulting in order for 300 learners worth £540,000.
• Implementing a new training programme for staff at The Ritz Hotel London and the Kensington Roof
Gardens.
Key responsibilities
• Promoting the Skills People's services and capabilities to businesses within London through face-to-face meetings, presentations and networking events.
• Providing work based training to businesses across the UK.
• Negotiating and strategising with Delivery Manager to source capability and capacity to deliver successful customer projects.
• Achieving and exceeding monthly sales and performance targets.
• Managing a team of seven Account Managers.
• Project Management.
Project Management, Training, Retail, Networking, Management, Sales, Account Manager, Implementation, Manager
2006 - 2008
job
Senior Development Manager International Clients
Royal Bank of Scotland.
Achievements
• Negotiation of a deal worth USD 8 million for a private boat.
• Property deals worth 10 Million Euros.
• Nominated for outstanding customer service at the RBS National awards in Edinburgh.
Key responsibilities
• Portfolio management of 40 Corporate Banking customers with an annual turnover of 30 million USD/Euros and pounds across EMEA and Europe.
• Negotiation with internal stakeholders, external clients and third-party intermediaries.
• Credit report writing, money markets, Libor lending and KYC.
• Project Management.
• Negotiation of a deal worth USD 8 million for a private boat.
• Property deals worth 10 Million Euros.
• Nominated for outstanding customer service at the RBS National awards in Edinburgh.
Key responsibilities
• Portfolio management of 40 Corporate Banking customers with an annual turnover of 30 million USD/Euros and pounds across EMEA and Europe.
• Negotiation with internal stakeholders, external clients and third-party intermediaries.
• Credit report writing, money markets, Libor lending and KYC.
• Project Management.
Project Management, Writing, Management, Customer service, Service, Banking, Development, International, KYC, Manager
My education
The Castle School
N/a, N/a
N/a, N/a
Filton College
N/a, Film Making Course
N/a, Film Making Course
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