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jobs
eCommerce Product Manager specialising in customer focused digital experiences
Saul Sampson
,
London, United Kingdom
Experience
Other titles
Skills
I'm offering
• Highly developed agile product management and business analysis skills, designing and developing high quality, experience-led digital products and solutions to business challenges.
• A versatile and technically adept professional with experience in the successful delivery of programs across the eCommerce sector, deploying automotive and retail products for B2C and B2B customers.
• Significant experience working with multi-national clients, including Audi UK, Diageo, Yoox Net A Porter Group and Selfridges, across the full product delivery cycle.
• Skilled in enabling the use of innovative technology such as APIs, Big Data and AI to drive business efficiency and create effective web experiences.
• A versatile and technically adept professional with experience in the successful delivery of programs across the eCommerce sector, deploying automotive and retail products for B2C and B2B customers.
• Significant experience working with multi-national clients, including Audi UK, Diageo, Yoox Net A Porter Group and Selfridges, across the full product delivery cycle.
• Skilled in enabling the use of innovative technology such as APIs, Big Data and AI to drive business efficiency and create effective web experiences.
Markets
United Kingdom
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2015 - ?
freelance
eCommerce Consultant
Salmon / Wundermann Commerce.
Business Analyst & Agile Product Owner in the delivery team of this global digital eCommerce
consultancy, working with high profile, multinational clients to deliver state-of-the-art solutions within their business and financial environments.
consultancy, working with high profile, multinational clients to deliver state-of-the-art solutions within their business and financial environments.
Ecommerce, Agile, Product owner, Analyst
2011 - 2015
job
eCommerce Product Manager
The Safety Supply Company.
Responsible for implementation, maintenance and improvement of an eCommerce platform for this
web based start-up
• Defined business requirements and owned the product backlog based on user research,
and business needs.
• Conducted user research to understand customer needs and refine user journeys across
all touchpoints of a buyers purchase lifecycle.
• Management of internal and external development teams, delivering features to budget
and timescale.
• Working closely with developers to define development, test and release processes for
this new eCommerce platform, ensuring minimal downtime and bug-free releases.
• Specified and implemented online and offline payment processing systems, ensuring full
PCI compliance, and negotiated the processing fees and rates.
• Created a bespoke anti-fraud detection system based on behavioural analysis.
• Drove continuous improvement of user experiences and conversion rates by the use of analytics data, session tracking, heat-mapping, A/B split testing to rationalise hypothesis.
• Identified, analysed and implemented opportunities for improvements across manual and automated business process to drive efficiency across all areas of the business; marketing,
sales, production, distribution, customer service & support, purchasing and accounting.
web based start-up
• Defined business requirements and owned the product backlog based on user research,
and business needs.
• Conducted user research to understand customer needs and refine user journeys across
all touchpoints of a buyers purchase lifecycle.
• Management of internal and external development teams, delivering features to budget
and timescale.
• Working closely with developers to define development, test and release processes for
this new eCommerce platform, ensuring minimal downtime and bug-free releases.
• Specified and implemented online and offline payment processing systems, ensuring full
PCI compliance, and negotiated the processing fees and rates.
• Created a bespoke anti-fraud detection system based on behavioural analysis.
• Drove continuous improvement of user experiences and conversion rates by the use of analytics data, session tracking, heat-mapping, A/B split testing to rationalise hypothesis.
• Identified, analysed and implemented opportunities for improvements across manual and automated business process to drive efficiency across all areas of the business; marketing,
sales, production, distribution, customer service & support, purchasing and accounting.
Compliance, Processing, Processes, Manager, UP, Online, Production, Web, Testing, Implementation, Development, Support, Product Manager, Marketing, Service, Continuous improvement, Sales, Customer service, Analytics, Management, Test, Budget, Research, Ecommerce, User research
2009 - 2011
freelance
Freelance Web Designer / Developer
unknown.
Provided website consultancy, design and development services to local businesses
• Analysing customer requirements, negotiation, estimation and sales for SMEs in need of bespoke digital products.
• Management of small delivery team, ensuring delivery of projects to budget and timescales.
• Working across a diverse range of projects, such as a vehicle auction system, event
management and booking system, subscription eCommerce website and charity
fundraiser platform.
• Significant hands on design and web development to deliver each project.
• Analysing customer requirements, negotiation, estimation and sales for SMEs in need of bespoke digital products.
• Management of small delivery team, ensuring delivery of projects to budget and timescales.
• Working across a diverse range of projects, such as a vehicle auction system, event
management and booking system, subscription eCommerce website and charity
fundraiser platform.
• Significant hands on design and web development to deliver each project.
Design, Ecommerce, Event, Budget, Management, Sales, Website, Developer, Development, Web, Booking
My education
Open University
BSc, Computer Science and Business Management
BSc, Computer Science and Business Management
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