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Insight Analyst
Mike Franchetti
,
Beckenham, United Kingdom
Experience
Other titles
Skills
I'm offering
DOB: 27th September 1992
Statistics graduate and proactive, hardworking individual. I possess extensive data-handling, analysis and research experience as a result of my studies and work experience. I'm a proven problem solver and fast learner. Good interpersonal skills and confident presenter.
Statistics graduate and proactive, hardworking individual. I possess extensive data-handling, analysis and research experience as a result of my studies and work experience. I'm a proven problem solver and fast learner. Good interpersonal skills and confident presenter.
Markets
United Kingdom
Language
English
Fluently
Ready for
Larger project
Available
My experience
2019 - 2019
job
Customer Experience Analyst
The Body Shop.
Data & Analytics
+ Producing weekly customer feedback and sales reports and distributing to global teams
+ Setting up dashboards for all EMEA and AME markets
+ Providing data for retail projects including A/B and hypothesis testing
Customer Experience
+ Implementing the new global customer experience programme and acting as the first point of contact
+ Launching brand perception surveys across all markets
+ Providing insight to support key targets such as customer satisfaction and customer acquisition
+ Producing weekly customer feedback and sales reports and distributing to global teams
+ Setting up dashboards for all EMEA and AME markets
+ Providing data for retail projects including A/B and hypothesis testing
Customer Experience
+ Implementing the new global customer experience programme and acting as the first point of contact
+ Launching brand perception surveys across all markets
+ Providing insight to support key targets such as customer satisfaction and customer acquisition
Customer experience, Retail, Analytics, Sales, Support, Analyst, Surveys, Testing, UP
2015 - 2019
job
Customer Insight Analyst
The Service Desk Institute.
Data & Analytics
+ Producing insight for different teams to help set annual pricing and sales strategies
+ Performing ad-hoc analyses to explore the effect of discounts and flash sales
+ Producing trend reports and identifying the success of marketing campaigns
+ Developing predictive analytics models (primarily Logistic and Linear Regression using R)
+ Adapting reports and presentations for a variety of different audiences
Additional Responsibilities
+ Contributing posts on the company blog covering a variety of topics
+ Overseeing the creation of new products, services and memberships
+ Working at events and at the annual company Awards & Conference
+ Producing insight for different teams to help set annual pricing and sales strategies
+ Performing ad-hoc analyses to explore the effect of discounts and flash sales
+ Producing trend reports and identifying the success of marketing campaigns
+ Developing predictive analytics models (primarily Logistic and Linear Regression using R)
+ Adapting reports and presentations for a variety of different audiences
Additional Responsibilities
+ Contributing posts on the company blog covering a variety of topics
+ Overseeing the creation of new products, services and memberships
+ Working at events and at the annual company Awards & Conference
Marketing, R, Analytics, Sales, Blog, Predictive Analytics, Analyst, Flash, Performing
My education
London School of Hygiene and Tropical Medicine
MSc, Clinical Trials
MSc, Clinical Trials
Reading University
BSc, Statistics (Minor in Clinical)
BSc, Statistics (Minor in Clinical)
Chislehurst and Sidcup Grammar School
Secondary, Mathematics
Secondary, Mathematics
n/a
MSc, Randomised controlled trials of health interventions
MSc, Randomised controlled trials of health interventions
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