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jobs
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Yulia McCallum
,
Epsom, United Kingdom
Experience
Other titles
Skills
I'm offering
A bi-lingual professional with extensive sales experience, strong customer support skills and relationship management (both business to business and retail), looking for a new challenge that leverages proven business competencies.
Core skills are building and maintaining key business relationships to develop new business opportunities, while also developing internal team relationships to attain results and deliver solutions, strong attention to detail, good IT skills, ability to cope well under pressure, work to tight deadlines efficiently.
Thank you for your time and consideration. I am available to start immediately and I look forward to hearing from you soon.
Sincerely,
Yulia
Core skills are building and maintaining key business relationships to develop new business opportunities, while also developing internal team relationships to attain results and deliver solutions, strong attention to detail, good IT skills, ability to cope well under pressure, work to tight deadlines efficiently.
Thank you for your time and consideration. I am available to start immediately and I look forward to hearing from you soon.
Sincerely,
Yulia
Markets
United States
(Remote
only)
United Kingdom
Links for more
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Language
English
Fluently
Russian
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2015 - 2019
job
Customer Services Supervisor (Contractor, Remote)
Busuu.com.
Responsibility: Respond to customer queries, ensuring that all issues are escalated and handled appropriately, Daily spot check of tickets, Monitor Customer Thermometer,
Payment platforms (first point of contact for issues related to payments, Process refunds and charge backs), Produce and distribute the CS leaderboard to the team,
Weekly reports.
Act as an initial point of escalation for CS agents, Liaise with management for
visibility and further escalation of issues.
Zendesk, Adyen, AllPago, GooglePlay, Paypal, JIRA, Distimo (Android, iOS) etc
Payment platforms (first point of contact for issues related to payments, Process refunds and charge backs), Produce and distribute the CS leaderboard to the team,
Weekly reports.
Act as an initial point of escalation for CS agents, Liaise with management for
visibility and further escalation of issues.
Zendesk, Adyen, AllPago, GooglePlay, Paypal, JIRA, Distimo (Android, iOS) etc
IOS, Android, Jira, Management, Zendesk, Communication, Social Media
2012 - 2015
job
FIT Manager
Enjoy Your Travel LTD and Velvet Travel LTD.
Responsibility:
Liaising with High Net Worth Russian client base in the luxury travel space;
Maintaining business relationships both upstream and downstream in an increasingly competitive and dynamic market;
Progressing business development to take advantage of new opportunities in this space and ensure repeat custom of established clients;
Specialization: Luxury Caribbean & UK destinations;
Amadeus GDS & Dolphin Tour Operator software.
Liaising with High Net Worth Russian client base in the luxury travel space;
Maintaining business relationships both upstream and downstream in an increasingly competitive and dynamic market;
Progressing business development to take advantage of new opportunities in this space and ensure repeat custom of established clients;
Specialization: Luxury Caribbean & UK destinations;
Amadeus GDS & Dolphin Tour Operator software.
Travel coordinator, Travel Program Coordination, Communication
2012 - 2012
project
Accounts assistant / Aqua Amore LTD
Bookkeeping, general support to financial functions. Sage Line 50.
The Association of Business Executives, London
Support
2004 - 2006
job
Leading Specialist
SKB Kontur.
Responsibility:
Business to Business Relationship management - liaising with partners and down-stream suppliers to promote SKB Kontur intellectual property and supervise IP deployment. Running product sales and support training courses for new partners (classrooms), representing company on exhibitions and conferences.
Business to Business Relationship management - liaising with partners and down-stream suppliers to promote SKB Kontur intellectual property and supervise IP deployment. Running product sales and support training courses for new partners (classrooms), representing company on exhibitions and conferences.
B2B communication, Sales Training, Courses & training, Coaching, Project Management
My education
2007
-
2012
The Association of Business Executives, London
Diploma in Business Management, Business Management
Diploma in Business Management, Business Management
Corporate Strategy and Planning
International Business Case study
Corporate Finance
Managing in Organization
Financial Accounting
Marketing Policy, Planning and Communication
Human Resource Management
Managerial Accounting
Systems Analysis and Design
1999
-
2004
Ural State University named after A.M.Gorky
Equivalent to British Bachelor degree, Specialist Diploma in Applied Information Technologies: Information Technologies and Economics.
Equivalent to British Bachelor degree, Specialist Diploma in Applied Information Technologies: Information Technologies and Economics.
Selected courses:
Mathematics (mathematical analysis)
Economics ( macro economics)
Accounting (taxation, audit)
Business statistics
Marketing
Information systems (programming)
Diploma project – Wrote a credit control processing system in Delphi using banks defined risk parameters. (16 weeks) (Sberbank's branch N 7604, Sberbank Rossii is the largest bank in Russia and Eastern Europe).
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