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Experienced Company Managment Consultant Speacialisng in Customer Experience

Reyss Wheeler, London, United Kingdom


Experience

1 - 4 years

Other titles

virtual management virtual assistant customer experience manager customer success manager customer experience consultant + 2 more

Skills

Virtual assistant Project Management Communication Business Management Customer experience + 5 more

I'm offering

I'm a happy-go-lucky freelancer & consultant; specialising in the management of customer experience and customer service training. With almost 10 years’ experience, I provide comprehensive back office business solutions with a focus on creating the best possible customer/client experience. I also offer ad-hoc services, covering your business for staff or skill deficits at short notice; providing you with modern cost-effective solutions for your company.



My most recent projects include tailoring the customer journey of a London based cycling company, creating processes for enquiry and booking management, streamlining the process with the customer type in mind. I regularly provide other back office management services such as proofreading academic and corporate documents, data cleansing and CRM creation, filling and document digitalisation.



I work passionately with clients to streamline everyday business processes, manage customer/client relationships effectively, creating a memorable experience. My customer service experience and solutions ensure that a business can operate balancing costs with outcomes.

Markets

United Kingdom

Industries

Sales Education Consumer Services Retail Consumer Commerce (Shops & Trade)

Language

English
Fluently

Ready for

  Smaller project
  Larger project
  Ongoing relation / part-time
  Full time contractor

Available

Typically available right away

My experience

2018 - ?   freelance
Customer Experience Consultant Premium Professional Services.
Working with companies to develop their customer experience processes. Streamlining the experience to ensure cost-effectiveness and customer satisfaction. Training staff to provide high-level and company-tailored customer/client experiences that result in sales. Documenting the processes for company-wide rollout.
Salgstræning, Customer experience, Kunderelationer, Kundeservice, Online kundeservice, Customer Service Management, Customer insight analyser, Markeds- og kundeanalyser, Kortlægning af kunderejsen, Personalepolitik, Training, Personalemøder, Training and Training Documentation, Kurser & træning, Optimering og udvikling af processer, Procesoptimering, Forandringsprocesser, Digitalisering af proces og workflows, Forretningsprocesser, Ledelse, Change management, Projektkoordinering, Forretningsoptimering, Business development

2016 - ?   freelance
Back Office Management Freelancer Premium Professional Services.
Providing wide ranging back office business services to various companies in the UK. Working mostly remotely on both regular and ad-hoc work items.
Email template development, Procesoptimering, Office 365, MS office, Email templates, Firmaprofiler, Business development, Projektkoordinering, Administration, Bogholderi, Excel, Rapportering, Projektledelse, Concept Development, Kommunikationsstrategi, Ekstern kommunikation, Community, Freelance, Dokumentation, Creating project documentation, Business strategy, Data mining, Data Analysis, Database, CRM implementering, Zoho CRM, Salesforce, Korrekturlæsning, Korrektur - engelsk, Engelsk tekst- og sprogredigering, Copywriting, Copy editing, Website copy, Sales copy


My education

2014 - 2017
The London School of Economics and Poltiical Science
Bachelors, Sociology




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