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Experienced Company Managment Consultant Speacialisng in Customer Experience
Reyss Wheeler
,
London, United Kingdom
Experience
Other titles
Skills
I'm offering
I'm a happy-go-lucky freelancer & consultant; specialising in the management of customer experience and customer service training. With almost 10 years’ experience, I provide comprehensive back office business solutions with a focus on creating the best possible customer/client experience. I also offer ad-hoc services, covering your business for staff or skill deficits at short notice; providing you with modern cost-effective solutions for your company.
My most recent projects include tailoring the customer journey of a London based cycling company, creating processes for enquiry and booking management, streamlining the process with the customer type in mind. I regularly provide other back office management services such as proofreading academic and corporate documents, data cleansing and CRM creation, filling and document digitalisation.
I work passionately with clients to streamline everyday business processes, manage customer/client relationships effectively, creating a memorable experience. My customer service experience and solutions ensure that a business can operate balancing costs with outcomes.
My most recent projects include tailoring the customer journey of a London based cycling company, creating processes for enquiry and booking management, streamlining the process with the customer type in mind. I regularly provide other back office management services such as proofreading academic and corporate documents, data cleansing and CRM creation, filling and document digitalisation.
I work passionately with clients to streamline everyday business processes, manage customer/client relationships effectively, creating a memorable experience. My customer service experience and solutions ensure that a business can operate balancing costs with outcomes.
Markets
United Kingdom
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2018 - ?
freelance
Customer Experience Consultant
Premium Professional Services.
Working with companies to develop their customer experience processes. Streamlining the experience to ensure cost-effectiveness and customer satisfaction. Training staff to provide high-level and company-tailored customer/client experiences that result in sales. Documenting the processes for company-wide rollout.
Training and Training Documentation, Business development, Business Optimization, Project coordination, Change management, Management, Business processes, Processing and workflow digitization, Change processes, Process Optimization, Optimization and development of processes, Courses & training, Customer experience, Staff meetings, Sales Training, Training, Staff policy, Mapping of the customer, Market and customer analyzes, Customer insight analyser, Customer Service Management, Online customer service, Customer service, Customer relations
2016 - ?
freelance
Back Office Management Freelancer
Premium Professional Services.
Providing wide ranging back office business services to various companies in the UK. Working mostly remotely on both regular and ad-hoc work items.
Copy editing, Database, CRM implementation, Zoho CRM, Salesforce, Proofreading, Proofreading - english, English text and language editing, Copywriting, Data Analysis, Website copy, Sales copy, Email templates, Email development, Process Optimization, Office 365, MS office, Communication strategy, Business development, Project coordination, Administration, Bookkeeping, Excel, Reporting, Project Management, Concept Development, Business strategy, External communication, Community, Freelance, Documentation, Creating project documentation, Company Profiles, Data mining
My education
2014
-
2017
The London School of Economics and Poltiical Science
Bachelors, Sociology
Bachelors, Sociology
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