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Senior
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0
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Salesforce Consultant
Gurdeep Dhillon
,
Hayes, United Kingdom
Experience
Other titles
Skills
I'm offering
I have the motivation and personality and work ethic to seize every opportunity that arises and am a highly astute and responsible individual, who has the ability to succeed in a challenging environment.
Experience with stakeholder management, ensuring project timelines and managing relationships. Presenting solutions to fulfil business needs as well as overseeing solution implemented to deployment.
Experienced with gathering requirements, process mapping and creation of supporting documentation for large scale changes.
Working knowledge of writing Apex classes, triggers and test classes. As well as JavaScript & CSS.
Experience of Salesforce administration, assigning existing permission sets, roles & profiles to users, configuration development and deployment.
Experience with Salesforce intergration tools such as Jitterbit and DBamp.
Working knowledge of SQL Server database management.
Experience with stakeholder management, ensuring project timelines and managing relationships. Presenting solutions to fulfil business needs as well as overseeing solution implemented to deployment.
Experienced with gathering requirements, process mapping and creation of supporting documentation for large scale changes.
Working knowledge of writing Apex classes, triggers and test classes. As well as JavaScript & CSS.
Experience of Salesforce administration, assigning existing permission sets, roles & profiles to users, configuration development and deployment.
Experience with Salesforce intergration tools such as Jitterbit and DBamp.
Working knowledge of SQL Server database management.
Markets
United Kingdom
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2016 - ?
freelance
Salesforce Consultant
BDO LLP.
UK
* Project delivery lead with experience of business requirement gathering and stakeholder management
* Experience of DBamp and Salesforce add-on applications such as Skuid
* Driving UAT sessions and providing Salesforce training
* Experience creating reports, dashboards and workflows to provide business insight
* Managing and supervising the IT helpdesk providing day to day support for global clients
* Managing the UK based third line support and project teams and the offshore based first line support desk
* Experience of end user support
* Developing and documenting support processes
* Mentoring and developing IT Technicians
* Resources planning ensuring appropriate resources are assigned to support and ongoing projects
* Ensuring SLA's are met and liaising with Clients to ensure appropriate support is in place.
* Ensuring all helpdesk employees adhere to policies and process such as, physical security, data protection etc.
* Going onsite to manage and carryout hardware upgrades and handling on-site fixes.
* Liaising with senior directors providing budget, headcount and project updates outlining risk exposure to systems/services.
* Project delivery lead with experience of business requirement gathering and stakeholder management
* Experience of DBamp and Salesforce add-on applications such as Skuid
* Driving UAT sessions and providing Salesforce training
* Experience creating reports, dashboards and workflows to provide business insight
* Managing and supervising the IT helpdesk providing day to day support for global clients
* Managing the UK based third line support and project teams and the offshore based first line support desk
* Experience of end user support
* Developing and documenting support processes
* Mentoring and developing IT Technicians
* Resources planning ensuring appropriate resources are assigned to support and ongoing projects
* Ensuring SLA's are met and liaising with Clients to ensure appropriate support is in place.
* Ensuring all helpdesk employees adhere to policies and process such as, physical security, data protection etc.
* Going onsite to manage and carryout hardware upgrades and handling on-site fixes.
* Liaising with senior directors providing budget, headcount and project updates outlining risk exposure to systems/services.
Training, Salesforce, Stakeholder Management, Mentoring, Management, Budget, It, Security, Support, Offshore, Hardware, Processes
2010 - 2013
job
Server, Opera
Office 365 Email.
with Windows XP and Windows 7 desktop with Microsoft office 2007 and 2010/2013.
* Responsible for training and mentoring junior technicians
* Accountable for delegating open tickets and mentioning daily progress.
* Analyzing and providing statistics on call data to the IT Director.
* Responsible for training and mentoring junior technicians
* Accountable for delegating open tickets and mentioning daily progress.
* Analyzing and providing statistics on call data to the IT Director.
Training, Mentoring, Windows, Statistics, It, Office, Server, XP
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