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Experienced, Passionate Digital Professional specialising in Project Management
Effie Moss
,
Kingswood, United Kingdom
Experience
Other titles
Skills
I'm offering
Hello, Effie Here..
Thank you for reviewing my profile. Having held a number of Director / Head of roles throughout my 19 year career. I am extremely fortunate to have built up a wealth of experience and skills, which I can pull on to help provide as much value to a business as i possibly can.
My biggest strengths, lies with Program Management / Digital Transformation Programs, digital marketing, strategy, branding and Leadership. Throughout my 19 year career i have successfully launched the first business release for the Marks and Spencer's £30million + Multi Channel / Digital Transformation Launch. Prior to this i was responsible for numerous end to end Programs for Hewlett Packard and building a 2 million b2c community for Skype.
Most recently i held an 8 month contract position for Pega Systems, delivering their technology solutions into companies such as SSE and the Motor Insurance Bureau. Aswell as acting as an Agile Coach for the customers teams.
I also have a strong entrepreneurial spirit, which enables me to creatively find solutions, maintain great relationships with both internal teams and clients and bring a business vision to life.
I am a passionate people person and will always bring 200% to any opportunity I am fortunate enough to be given.
Many Thanks
Effie
Thank you for reviewing my profile. Having held a number of Director / Head of roles throughout my 19 year career. I am extremely fortunate to have built up a wealth of experience and skills, which I can pull on to help provide as much value to a business as i possibly can.
My biggest strengths, lies with Program Management / Digital Transformation Programs, digital marketing, strategy, branding and Leadership. Throughout my 19 year career i have successfully launched the first business release for the Marks and Spencer's £30million + Multi Channel / Digital Transformation Launch. Prior to this i was responsible for numerous end to end Programs for Hewlett Packard and building a 2 million b2c community for Skype.
Most recently i held an 8 month contract position for Pega Systems, delivering their technology solutions into companies such as SSE and the Motor Insurance Bureau. Aswell as acting as an Agile Coach for the customers teams.
I also have a strong entrepreneurial spirit, which enables me to creatively find solutions, maintain great relationships with both internal teams and clients and bring a business vision to life.
I am a passionate people person and will always bring 200% to any opportunity I am fortunate enough to be given.
Many Thanks
Effie
Markets
United Kingdom
Links for more
Once you have created a company account and a job, you can access the profiles links.
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2018 - 2019
job
Engagement Lead
Pega Systems.
During the past 8 months i have had the privilege of holding a position as Engagement Lead for Pega Sys-
tems. During this time i have successfully delivered 3 Software Projects into the Motor Insurance Bureau and SSE.
As the most senior consultant onsite, my role focussed on managing a team of 35+ people and the delivery of Pega software into the business, utilising and coaching in Agile / Scrum Methodology. I was responsible
for managing the relationship with Senior Executives and leading Steering Committees , project budget and
all aspects of delivery and test, aswell as managing the team on the ground.
I was also responsible for setting up a co-production development model, which enabled the customer to
learn agile delivery and up skill their development and test teams to ensure a successful transition when the Pega delivery team exited. All 3 projects were delivered to budget and within the contractual timescales.
In addition i am proud to have delivered the solution delivery for MIB using a brand new concept to Pega,
Design Thinking. Findings from the project were integrated at senior management level within PEGA to in-
fluence the rollout of the methodology within the company.
Skills:
Engagement Lead
Management of Agile development Management of Scrum Master UX Design / testing
Project Management - Agile & Wa- Senior Business / Stakeholder Liai- Co-Production Delivery
terfall son
Customer Engagement 3rd Party Vendor Management Team Management
Business Analysis - End to End Budgetary Control Governance Reporting
Business Process Mapping
UAT / Testing Contract Negotiation Reporting to VP
Solution Training Design Thinking Business Readiness
http://uk.linkedin.com/pub/effie-moss/2b/121/371
Tel: 0751 709 7053
Email: effiemoss@hotmail.co.uk
Experience
tems. During this time i have successfully delivered 3 Software Projects into the Motor Insurance Bureau and SSE.
As the most senior consultant onsite, my role focussed on managing a team of 35+ people and the delivery of Pega software into the business, utilising and coaching in Agile / Scrum Methodology. I was responsible
for managing the relationship with Senior Executives and leading Steering Committees , project budget and
all aspects of delivery and test, aswell as managing the team on the ground.
I was also responsible for setting up a co-production development model, which enabled the customer to
learn agile delivery and up skill their development and test teams to ensure a successful transition when the Pega delivery team exited. All 3 projects were delivered to budget and within the contractual timescales.
In addition i am proud to have delivered the solution delivery for MIB using a brand new concept to Pega,
Design Thinking. Findings from the project were integrated at senior management level within PEGA to in-
fluence the rollout of the methodology within the company.
Skills:
Engagement Lead
Management of Agile development Management of Scrum Master UX Design / testing
Project Management - Agile & Wa- Senior Business / Stakeholder Liai- Co-Production Delivery
terfall son
Customer Engagement 3rd Party Vendor Management Team Management
Business Analysis - End to End Budgetary Control Governance Reporting
Business Process Mapping
UAT / Testing Contract Negotiation Reporting to VP
Solution Training Design Thinking Business Readiness
http://uk.linkedin.com/pub/effie-moss/2b/121/371
Tel: 0751 709 7053
Email: effiemoss@hotmail.co.uk
Experience
Test, UP, Http, Production, Insurance, Process Mapping, Vendor Management, Software, Testing, Development, Team management, Budget, Management, Design, Linkedin, Agile, Training, Agile development, Scrum master, Design thinking, Business Analysis, UX, Coaching, UX Design, Scrum, Project Management
2014 - 2017
job
Managing Director
unknown.
During the past 3 years i have held the position of Managing director for a childrens retail commerce brand,
a highly successful online, transactional, multi channel business, specialising in an extremely competitive
market which amassed a social media community of 500,000 followers, reaching up to 7 million people a
week.
The business is the result of a blend of passion, commitment, vision, drive and boundless creativity - it was an entrepreneurial experience, which has taken me on one of the most amazing personal & professional
journeys and has enabled me to understand all facets of an ecommerce retail business, leveraging the skills i
acquired during my 15 years within international corporate companies.
As the Managing Director of the business, I was responsible for securing investment, creating a brand/ mar-
keting and digital strategy which disrupted the market place. Alongside delivering an effective commerce
solution, which included Social, Analytics, CRM, Marketing, Trading and fulfilment. I have had the absolute
pleasure of delivering a business plan, agreed by the board and the company investors.
Continuously improving and adapting the companies online strategy was key to success, as well as monetis-
ing the businesses social platforms, creating strategic partnerships and acquiring two rounds of funding. The
exciting introduction of the online TV model has seen the business evolve into a new area using video and live sales, which has developed a new sales stream. Allowing the company to expand on the more traditional
ecommerce and digital routes.
Skills:
Marketing Business / Finance Operations Analytics
Ecommerce Strategy Stakeholder Management Product Development Google Adwords
Branding Strategy 3rd Party Supplier Management Fulfilment SEO
CRM ROI / Budgetary Control Supply Chain Mgt Data Gathering
SEO Cash Flow Forecasts Contract Negotiation Data Analysis
Promotional Campaigns P&L Forecasts / Management Agile / Waterfall Project Social Media
Methodology Ads
Product Shoots / Videography Investor Reporting Ongoing Operational Retail Trends
efficiencies
http://uk.linkedin.com/pub/effie-moss/2b/121/371
Tel: 0751 709 7053
Email: effiemoss@hotmail.co.uk
Marketing Business / Finance Operations Analytics
Ecommerce Website Mgt Investor Funding Requests Transactional Ecom- Buying Trends
merce Website
PR & Content Writing Start Up Team Management
Experience
a highly successful online, transactional, multi channel business, specialising in an extremely competitive
market which amassed a social media community of 500,000 followers, reaching up to 7 million people a
week.
The business is the result of a blend of passion, commitment, vision, drive and boundless creativity - it was an entrepreneurial experience, which has taken me on one of the most amazing personal & professional
journeys and has enabled me to understand all facets of an ecommerce retail business, leveraging the skills i
acquired during my 15 years within international corporate companies.
As the Managing Director of the business, I was responsible for securing investment, creating a brand/ mar-
keting and digital strategy which disrupted the market place. Alongside delivering an effective commerce
solution, which included Social, Analytics, CRM, Marketing, Trading and fulfilment. I have had the absolute
pleasure of delivering a business plan, agreed by the board and the company investors.
Continuously improving and adapting the companies online strategy was key to success, as well as monetis-
ing the businesses social platforms, creating strategic partnerships and acquiring two rounds of funding. The
exciting introduction of the online TV model has seen the business evolve into a new area using video and live sales, which has developed a new sales stream. Allowing the company to expand on the more traditional
ecommerce and digital routes.
Skills:
Marketing Business / Finance Operations Analytics
Ecommerce Strategy Stakeholder Management Product Development Google Adwords
Branding Strategy 3rd Party Supplier Management Fulfilment SEO
CRM ROI / Budgetary Control Supply Chain Mgt Data Gathering
SEO Cash Flow Forecasts Contract Negotiation Data Analysis
Promotional Campaigns P&L Forecasts / Management Agile / Waterfall Project Social Media
Methodology Ads
Product Shoots / Videography Investor Reporting Ongoing Operational Retail Trends
efficiencies
http://uk.linkedin.com/pub/effie-moss/2b/121/371
Tel: 0751 709 7053
Email: effiemoss@hotmail.co.uk
Marketing Business / Finance Operations Analytics
Ecommerce Website Mgt Investor Funding Requests Transactional Ecom- Buying Trends
merce Website
PR & Content Writing Start Up Team Management
Experience
International, Analytics, Sales, Website, TV, It, Finance, Team management, ROI, Development, Management, Community, ADS, Creativity, Google, Http, Online, UP, ME, Social, Ecommerce, Seo, Marketing, Digital Strategy, Data Analysis, Branding, Google adwords, Video, Writing, Product development, Social Media, Adwords, CRM, Agile, Retail, Linkedin, Pr, Content, Stakeholder Management
2013 - 2014
job
Head of Product
Community Strategy.
Skype (Contract via Lithium Technologies)
My role at Skype, reporting directly to the Senior Customer Experience director, enabled me to fully integrat-
ing fully into the clients environment and team. Working with the teams throughout the business, my sole
aim was to create, manage and deliver a program of work to grow and expand the Skype Online Community
to 2 million registered users, a two year plan delivered within 15 months.
Skills:
Program Management
Management of Agile development Management of Scrum Master UX Design / testing
Project Management - Agile & Wa- Business / Stakeholder Liaison CRM
terfall
Customer Engagement 3rd Party Vendor Management Team Management
Business Analysis - End to End Budgetary Control Governance Reporting
Business Process Mapping
UAT / Testing Contract Negotiation Reporting to VP
Solution Training Data Analysis Business Readiness
Experience
My role at Skype, reporting directly to the Senior Customer Experience director, enabled me to fully integrat-
ing fully into the clients environment and team. Working with the teams throughout the business, my sole
aim was to create, manage and deliver a program of work to grow and expand the Skype Online Community
to 2 million registered users, a two year plan delivered within 15 months.
Skills:
Program Management
Management of Agile development Management of Scrum Master UX Design / testing
Project Management - Agile & Wa- Business / Stakeholder Liaison CRM
terfall
Customer Engagement 3rd Party Vendor Management Team Management
Business Analysis - End to End Budgetary Control Governance Reporting
Business Process Mapping
UAT / Testing Contract Negotiation Reporting to VP
Solution Training Data Analysis Business Readiness
Experience
Training, ME, Online, Community, Process Mapping, Vendor Management, Testing, Development, Team management, Management, Program Management, Agile, Design, Customer experience, Agile development, CRM, Scrum master, Business Analysis, UX, UX Design, Scrum, Data Analysis, Project Management
2011 - 2013
job
Head of Product / Business Workstream Lead
Multi Channel Foundation Pro.
gram, M&S
http://uk.linkedin.com/pub/effie-moss/2b/121/371
Tel: 0751 709 7053
Email: effiemoss@hotmail.co.uk
I had the pleasure of leading the Product Workstream with the sole purpose of delivering a PIM (Product Information Management System) and DAM (Digital Asset Management) as part of the £150 million multi
channel foundation program for M&S. Aligned closely with our core business stakeholders my team were
responsible for selecting the chosen vendors, business requirements gathering, solution implementation and rolling out the PIM and DAM solutions enterprise wide.
From requirements gathering to delivery and business readiness i was accountable for landing the PIM And
DAM solutions into the business, with a focus on engaging hearts and minds and ensuring that the solutions
were embedded within the business seamlessly.
Skills:
Program Management
POR Vendor Process Requirements Gathering UX Design / testing Transactional Web-
site
Managed Blueprint Pro- PLM Business Change Model CRM Retail Stores en-
gram Phase gagement
Managed 15 month Deliv- 3rd Party Vendor Manage- Team Management Content Management
ery Phase ment
End to End Business Budgetary Control Governance Reporting Agile Development
Process Mapping
UAT / Testing Contract Negotiation Reporting to VP Digital Asset Man-
agement
Solution Training Data Analysis Business Readiness Waterfall PM Meth-
ods
• Supported the POR process: to select and onboard the PIM and DAM vendors (Stibo and Open- text)
• Program Delivery:
o Led the team through a 4 month Program Blueprint Phase
* Planning
* Requirements Gathering, Level 2, 3 and 4
* Resource onboarding
* Product Design
o Led the team through an 15 month delivery phase
* Product Build
* End to end Business Process Mapping
* Testing Cycles
* UAT
* Training
* Business Readiness
http://uk.linkedin.com/pub/effie-moss/2b/121/371
Tel: 0751 709 7053
Email: effiemoss@hotmail.co.uk
• Established the delivery model and business & IT cutover plans alongside the IT delivery team
• Established the PLM business change model to ensure business readiness to accept the solutions
• Established the Data quality and assurance model
• Established the business stakeholder engagement model (internal & external parties)
• Led onshore/offshore Project Teams of upto 50+
o Business Lead, Business Analysts, Architects, IT leads, SME's,
o Delivery Teams (TCS, Sapient, Stibo, Opentext)
• Created and established the solution governance model for PIM & DAM for Marks & Spencers
• Enterprise DAM:
o Directly reporting to the M&S Ecommerce director
o Initiated a business change model to engage the hearts and minds of the business
o Accountable for business requirements gathering
o Established a new team to support the rollout (PM, BA, Business Lead, Architect, Vendor Consultant)
o Integrated with M&S Learning & development to ensure longevity
o Established a digital rights management framework to support all assets
o Enterprise Benefit realised in the region of £4 - £8 million
o Solution extended to GM, Foods, Marketing, PR and International
* Over 4000 users
* Removal of 16 systems
Reporting: Board, Executive Director, Director Team Mgt: Project Teams, Delivery
Measurement: Program Board Audience: Customer Facing
Experience
http://uk.linkedin.com/pub/effie-moss/2b/121/371
Tel: 0751 709 7053
Email: effiemoss@hotmail.co.uk
I had the pleasure of leading the Product Workstream with the sole purpose of delivering a PIM (Product Information Management System) and DAM (Digital Asset Management) as part of the £150 million multi
channel foundation program for M&S. Aligned closely with our core business stakeholders my team were
responsible for selecting the chosen vendors, business requirements gathering, solution implementation and rolling out the PIM and DAM solutions enterprise wide.
From requirements gathering to delivery and business readiness i was accountable for landing the PIM And
DAM solutions into the business, with a focus on engaging hearts and minds and ensuring that the solutions
were embedded within the business seamlessly.
Skills:
Program Management
POR Vendor Process Requirements Gathering UX Design / testing Transactional Web-
site
Managed Blueprint Pro- PLM Business Change Model CRM Retail Stores en-
gram Phase gagement
Managed 15 month Deliv- 3rd Party Vendor Manage- Team Management Content Management
ery Phase ment
End to End Business Budgetary Control Governance Reporting Agile Development
Process Mapping
UAT / Testing Contract Negotiation Reporting to VP Digital Asset Man-
agement
Solution Training Data Analysis Business Readiness Waterfall PM Meth-
ods
• Supported the POR process: to select and onboard the PIM and DAM vendors (Stibo and Open- text)
• Program Delivery:
o Led the team through a 4 month Program Blueprint Phase
* Planning
* Requirements Gathering, Level 2, 3 and 4
* Resource onboarding
* Product Design
o Led the team through an 15 month delivery phase
* Product Build
* End to end Business Process Mapping
* Testing Cycles
* UAT
* Training
* Business Readiness
http://uk.linkedin.com/pub/effie-moss/2b/121/371
Tel: 0751 709 7053
Email: effiemoss@hotmail.co.uk
• Established the delivery model and business & IT cutover plans alongside the IT delivery team
• Established the PLM business change model to ensure business readiness to accept the solutions
• Established the Data quality and assurance model
• Established the business stakeholder engagement model (internal & external parties)
• Led onshore/offshore Project Teams of upto 50+
o Business Lead, Business Analysts, Architects, IT leads, SME's,
o Delivery Teams (TCS, Sapient, Stibo, Opentext)
• Created and established the solution governance model for PIM & DAM for Marks & Spencers
• Enterprise DAM:
o Directly reporting to the M&S Ecommerce director
o Initiated a business change model to engage the hearts and minds of the business
o Accountable for business requirements gathering
o Established a new team to support the rollout (PM, BA, Business Lead, Architect, Vendor Consultant)
o Integrated with M&S Learning & development to ensure longevity
o Established a digital rights management framework to support all assets
o Enterprise Benefit realised in the region of £4 - £8 million
o Solution extended to GM, Foods, Marketing, PR and International
* Over 4000 users
* Removal of 16 systems
Reporting: Board, Executive Director, Director Team Mgt: Project Teams, Delivery
Measurement: Program Board Audience: Customer Facing
Experience
Testing, Support, Asset Management, Onboarding, Offshore, Data quality, Team management, Implementation, Information Management, Development, It, International, Process Mapping, Web, PIM, Enterprise, Http, Framework, LED, Agile, Marketing, Data Analysis, UX Design, UX, Ecommerce, CRM, Product Design, Agile development, Training, Design, Retail, Linkedin, Program Management, Pr, Content, Management, Content Management, Embedded
2011 - 2011
temp
Venda, Ecommerce Program Manager
unknown.
Client-facing Project Manager comprising end to end delivery of ecommerce websites.
The role includes customer requirements gathering, assessing development needs, managing internal and
external resources, risk management, issue tracking and build, to user acceptance testing, go live and post implementation reviews including liaison with and handover to account management.
The role includes customer requirements gathering, assessing development needs, managing internal and
external resources, risk management, issue tracking and build, to user acceptance testing, go live and post implementation reviews including liaison with and handover to account management.
Websites, Ecommerce, Account management, Project Manager, Management, Risk Management, Implementation, Development, Testing, Go, Manager
My education
n/a
MSc, Business Information Technology
MSc, Business Information Technology
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