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Senior
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Service Design Lead
Alex Wotton
,
Bristol, United Kingdom
Experience
Other titles
Skills
I'm offering
Industrial designer turned service designer. I employ research and design thinking to help make the complex simple; validating and delivering services that meet users & organisations needs.
Markets
United Kingdom
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2019 - ?
freelance
Principal Service Design Consultant
unknown.
Leading multiple projects, planning the methodology and approach. Setting up projects and managing
client relationships. Working with clients to set vision and direction. Responsible for quality of outputs and meeting objectives. Leading projects when there is surplus work in the business.
Government Services Lead
cxpartners
client relationships. Working with clients to set vision and direction. Responsible for quality of outputs and meeting objectives. Leading projects when there is surplus work in the business.
Government Services Lead
cxpartners
Design, Service Design, Service, Direction, UP
2019 - ?
freelance
Senior Service Design Consultant
unknown.
January 2019 - Present
Leading cxpartners proposition, content, specialism and teams for public sector work. Bidding, writing
proposals and pitching for GDS Digital Outcomes and Specialist briefs.
Senior Service Design Consultant
cxpartners
Leading cxpartners proposition, content, specialism and teams for public sector work. Bidding, writing
proposals and pitching for GDS Digital Outcomes and Specialist briefs.
Senior Service Design Consultant
cxpartners
Design, Writing, Service Design, Content, Service, Public sector, Pitching
2017 - 2019
job
Lead Researcher
UK Research & Innovation.
October 2017 - May 2019 (1 year, 6 months)
Leading agile service design projects, with a focus on the public sector. Highlights include:
• UK Research & Innovation - Funding Service. Lead Researcher, working as part of a large
multi-disciplinary team of 14, delivering Alpha at GDS assessment. Highlights include:
• Department for International Trade - Exports Pipeline Product. Lead Service Designer,
conducting global research to define the new service and operating model for exports.
• Speaker at SDinGov19 Conference - 'Making complex spaceflight licensing simple'.
• Buckinghamshire County Council - HR Service Desk. Lead Service Designer.
• Certificate: Udemy - Complete Product Management Course
• Facebook - Workplace. Global research project across 5 markets.
• UK Space Agency - Spaceflight Licensing, Discovery & Alpha phases.
• Line management for 2 staff, as well as mentoring team members in the London office.
User Experience Consultant
cxpartners
Leading agile service design projects, with a focus on the public sector. Highlights include:
• UK Research & Innovation - Funding Service. Lead Researcher, working as part of a large
multi-disciplinary team of 14, delivering Alpha at GDS assessment. Highlights include:
• Department for International Trade - Exports Pipeline Product. Lead Service Designer,
conducting global research to define the new service and operating model for exports.
• Speaker at SDinGov19 Conference - 'Making complex spaceflight licensing simple'.
• Buckinghamshire County Council - HR Service Desk. Lead Service Designer.
• Certificate: Udemy - Complete Product Management Course
• Facebook - Workplace. Global research project across 5 markets.
• UK Space Agency - Spaceflight Licensing, Discovery & Alpha phases.
• Line management for 2 staff, as well as mentoring team members in the London office.
User Experience Consultant
cxpartners
Management, Assessment, Public sector, International, Office, Speaker, Researcher, Service, Mentoring, Design, Service Design, Agile, Facebook, Product Management, Research, Innovation, User Experience
2015 - 2017
job
Street Manager Discovery
Department for Transport.
April 2015 - September 2017 (2 years and 5 months)
Supporting and leading a number of user-centred projects, spanning across research, strategy and design for the Finance, Transport, Not-for Profit, Charity and Telco sectors. Highlights include:
• Department for Transport - Street Manager Discovery
• ForrestBrown - R&D Tax Consultancy Discovery& website redesign
• Year secondment to Nationwide's new experience design studio that cxpartners set up. Working
on IA, content prioritisation, product design and strategic projects.
Supporting and leading a number of user-centred projects, spanning across research, strategy and design for the Finance, Transport, Not-for Profit, Charity and Telco sectors. Highlights include:
• Department for Transport - Street Manager Discovery
• ForrestBrown - R&D Tax Consultancy Discovery& website redesign
• Year secondment to Nationwide's new experience design studio that cxpartners set up. Working
on IA, content prioritisation, product design and strategic projects.
Design, Research, Product Design, R, Content, Website, Finance, Redesign, UP, Manager
2014 - 2015
job
Product Manager
Jaguar Land Rover.
Leading the development and definition of Range Rover products on the D7u Platform, including: 2019
Range Rover and 2017 Range Rover Sport. Highlights include:
• Conducting market and competitor analysis to ensure the new Range Rover will strengthen its
market positioning when launched in 2019 in a saturating and competitive market.
• Working with external a consultancy to build an understanding of semiotics
• Leading cross-functional teams to develop the £450m brief for the vehicles attribute and feature make-up so it can be signed off by the executive programme board to be taken
forward to development.
Range Rover and 2017 Range Rover Sport. Highlights include:
• Conducting market and competitor analysis to ensure the new Range Rover will strengthen its
market positioning when launched in 2019 in a saturating and competitive market.
• Working with external a consultancy to build an understanding of semiotics
• Leading cross-functional teams to develop the £450m brief for the vehicles attribute and feature make-up so it can be signed off by the executive programme board to be taken
forward to development.
Sport, It, Product Manager, Make-up, Development, Feature, UP, Manager
My education
Bristol Grammar School
Secondary, Industrial Design & Technology
Secondary, Industrial Design & Technology
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