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Lean Six Sigma MBB specialising in sustainable business change
Lee Yates
,
Ashton in Makerfield, United Kingdom
Experience
Other titles
Skills
I'm offering
Involved in Lean Six Sigma since 2001. Experienced in providing meaningful support for all aspects of Lean and Six Sigma improvements and project management on any scale. Operated in Automotive, Health Insurance, Power Supply, Chemical Manufacturing, Aerospace, Parcel Delivery, Telecommunications, Gas Distribution, and Underground railway industries. I regularly work alongside multiple levels of my client's businesses from front line to CEO, and through many departments, building teams and transferring skills.
I pride myself in helping organisations help themselves to progress in a genuine and sustainable manner.
I pride myself in helping organisations help themselves to progress in a genuine and sustainable manner.
Markets
United States
United Kingdom
Germany
Lithuania
Denmark
Norway
Sweden
Finland
Links for more
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Language
English
Fluently
Ready for
Larger project
Full time contractor
Available
My experience
2014 - ?
job
Director / Lean Six Sigma Master Black Belt
Yates Practical Evolution.
Since taking the decision to work independently in 2014 I have held the following positions:
Lean Deployment Champion London Underground (October 2018 - July 2019)
LSS MBB - Cadent Gas Distribution (January 2016 – August 2018)
Lean Deployment Lead - National Grid Gas Distribution (February 2015 – January 2016)
Project Governance Lead - Arqiva (January – February 2015)
Lean Centre of Excellence Developer - City Link (April – December 2014)
Lean Deployment Champion London Underground (October 2018 - July 2019)
LSS MBB - Cadent Gas Distribution (January 2016 – August 2018)
Lean Deployment Lead - National Grid Gas Distribution (February 2015 – January 2016)
Project Governance Lead - Arqiva (January – February 2015)
Lean Centre of Excellence Developer - City Link (April – December 2014)
Project Management, Training, Lean, Management, Kanban, Leadership, Business Case, Deployment, Six Sigma, Support, Sigma
2008 - 2014
job
National Customer Experience Manager
Yodel Parcel Delivery.
• Developing a customer satisfaction survey and brand new, actionable insight into the business to support continuous improvement. First 3 months of deployment guided an increase from 6.6 to 50.1% and -85.5 to 1.6 in customer satisfaction scores and Net Promoter Score respectively
• Revising our parcel tracking web site, to be more easily understood and provide perspective on progress of an order, shifting the perception of this function from worst to best in class UK.
• Developing a suite of MI leading to the contact centers becoming a genuine source of actionable insight for the business, starting with a complaints process that works, and flowing through all customer journeys
• Designing and commissioning a benchmarking program for the business to alert the leadership team to unforeseen gaps in strategy vs. capability vs. expectation of clients and customers
• Eliminating waste from many business processes and increased efficiencies
• Supporting commercial teams to develop relationships with priority clients (Amazon / Shop Direct / etc.)
• Revising our parcel tracking web site, to be more easily understood and provide perspective on progress of an order, shifting the perception of this function from worst to best in class UK.
• Developing a suite of MI leading to the contact centers becoming a genuine source of actionable insight for the business, starting with a complaints process that works, and flowing through all customer journeys
• Designing and commissioning a benchmarking program for the business to alert the leadership team to unforeseen gaps in strategy vs. capability vs. expectation of clients and customers
• Eliminating waste from many business processes and increased efficiencies
• Supporting commercial teams to develop relationships with priority clients (Amazon / Shop Direct / etc.)
Customer experience, Net, Leadership, Continuous improvement, Deployment, Support, Amazon, Web, Processes, Manager
2007 - 2008
job
Change Agent
Aircelle Limited.
• Primarily engaging with the board of directors and senior management to develop and install a set of world class operating principles and methods based on the TPS model
• Base lining current business performance and benchmarking across similar enterprises
• Developing strategically sequenced plan of improvement activities to address key business areas, namely:
◦ Supply chain quality and efficiency
◦ Cultural and behavioural change
◦ Operational efficiency, focusing on relevant KPIs and supporting network
◦ Customer satisfaction
• Improving capability of current change team to Green Belt and lean expert levels
• Teaching and coaching wider business community in all relevant areas of operational needs
• Base lining current business performance and benchmarking across similar enterprises
• Developing strategically sequenced plan of improvement activities to address key business areas, namely:
◦ Supply chain quality and efficiency
◦ Cultural and behavioural change
◦ Operational efficiency, focusing on relevant KPIs and supporting network
◦ Customer satisfaction
• Improving capability of current change team to Green Belt and lean expert levels
• Teaching and coaching wider business community in all relevant areas of operational needs
Coaching, Lean, Management, Teaching, Network, Community, Agent
2006 - 2007
job
Project Manager
Celerant Consulting.
• Collaborating with client teams to identify improvement opportunities within various business areas.
• Analysis work General Electric Power Controls in 6 sites throughout Hungary and Poland - Identified opportunities and developed improvement plan to return annualised savings of €7m.
• Analysis work with DSM Nutritional Products (Vitamin Manufacturers) in 1 site in Switzerland - Identified opportunities and developed improvement plan to deliver €6.2m annualised savings in 2007, followed by €23m in 2008.
• Project work with Norwich Union Health Care (Health Insurance) in 2 sites in UK - Leading a cross functional team to deliver £13m annualised savings over a 48-week project.
• Analysis work General Electric Power Controls in 6 sites throughout Hungary and Poland - Identified opportunities and developed improvement plan to return annualised savings of €7m.
• Analysis work with DSM Nutritional Products (Vitamin Manufacturers) in 1 site in Switzerland - Identified opportunities and developed improvement plan to deliver €6.2m annualised savings in 2007, followed by €23m in 2008.
• Project work with Norwich Union Health Care (Health Insurance) in 2 sites in UK - Leading a cross functional team to deliver £13m annualised savings over a 48-week project.
Project Manager, Health, Insurance, Power, Manager
2001 - 2006
job
Teach and mentor
Lear Corporation.
(January 2001 - March 2006)
• Work together with local senior management to ensure correct resource is in place to facilitate desired continuous improvement output throughout designated group of facilities,
• Teach candidates to expert level in Lean Manufacturing,
• Coordinate Lean Manufacturing activities towards achieving specific targets in terms of event output / culture change and financial savings of $5.6M with continuous improvement teams based in England, Germany and Belgium,
• Teach and mentor Six Sigma Green Belts and Black Belts from all levels of the organisation through project completion and certification,
• Coordinate all Six Sigma and Lean operations and supply technical assistance to local experts,
• Measure, analyse, report and generate reaction plans for group based on key measurables (Financial savings, Black Belt project output, Lean Manufacturing event output, Green Belt project output etc.)
• Deliver and share master projects based on specific data from a selection of facilities,
• Attend team driven 'crisis' periods of work within suppliers and customers to ensure smooth operations.
• Work together with local senior management to ensure correct resource is in place to facilitate desired continuous improvement output throughout designated group of facilities,
• Teach candidates to expert level in Lean Manufacturing,
• Coordinate Lean Manufacturing activities towards achieving specific targets in terms of event output / culture change and financial savings of $5.6M with continuous improvement teams based in England, Germany and Belgium,
• Teach and mentor Six Sigma Green Belts and Black Belts from all levels of the organisation through project completion and certification,
• Coordinate all Six Sigma and Lean operations and supply technical assistance to local experts,
• Measure, analyse, report and generate reaction plans for group based on key measurables (Financial savings, Black Belt project output, Lean Manufacturing event output, Green Belt project output etc.)
• Deliver and share master projects based on specific data from a selection of facilities,
• Attend team driven 'crisis' periods of work within suppliers and customers to ensure smooth operations.
Event, Lean, Management, Mentor, Continuous improvement, Six Sigma, Lean Operations, Lean Manufacturing, Organization, Sigma
1994 - 2001
job
vehicle mechanic working in various local garages
unknown.
Qualifications & Development
Development
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