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Mobile App Solutions IPropertyMedia-Interactive Real Estate Video & Graphics IAgentCut-Videos for Real Estate Agents
J.J. Baiden-Amissah
,
Hove, United Kingdom
Experience
Other titles
Skills
I'm offering
A competent, dynamic individual; since graduating in Engineering with Business Management, I have established myself most recently as a marketing consultant. I am self-motivated and excel in demanding customer focused, target driven environments where high standards are essential. I am now looking for a new challenge, where I can deliver excellence and apply my skill set to different context, adding value in the process.
Key Skills and Competencies
♣ Ability to deliver excellent and proficient levels of customer service in any situation; individually or as part of a team.
♣ Experience of growing social media engagement and developing a community of active followers across all the major platforms.
♣ Assimilate and analyse all forms of customer and usage data with analytical software.
♣ Applying my communication and creative skills to generate rich web content, develop marketing materials and run organic campaigns.
♣ Proficient in the use of MS Office Applications, Adobe Photoshop, plus other creative software solutions and design packages.
Key Skills and Competencies
♣ Ability to deliver excellent and proficient levels of customer service in any situation; individually or as part of a team.
♣ Experience of growing social media engagement and developing a community of active followers across all the major platforms.
♣ Assimilate and analyse all forms of customer and usage data with analytical software.
♣ Applying my communication and creative skills to generate rich web content, develop marketing materials and run organic campaigns.
♣ Proficient in the use of MS Office Applications, Adobe Photoshop, plus other creative software solutions and design packages.
Markets
United Kingdom
Links for more
Once you have created a company account and a job, you can access the profiles links.
Language
English
Fluently
Ready for
My experience
2013 - 2019
job
Company Director
Mobile App Solutions.
Duties Include:
As a mobile marketer and digital freelancer, I provided cutting edge, easy-to-use and cost-effective mobile first solutions for small business growth. In essence establishing powerful solutions to many of the problems and challenges that small businesses face - Engagement/Loyalty/Marketing/Operations/Reputation.
Accomplishments:
- Focused on building relationships through continuous customer care and support.
- Unique in the individualisation and transparency I bring to each project ensuring each app is built to fit the client or businesses specifications with no hidden costs.
- Helping to provide the best opportunity for customer conversion and retention and a quick return on investment.
As a mobile marketer and digital freelancer, I provided cutting edge, easy-to-use and cost-effective mobile first solutions for small business growth. In essence establishing powerful solutions to many of the problems and challenges that small businesses face - Engagement/Loyalty/Marketing/Operations/Reputation.
Accomplishments:
- Focused on building relationships through continuous customer care and support.
- Unique in the individualisation and transparency I bring to each project ensuring each app is built to fit the client or businesses specifications with no hidden costs.
- Helping to provide the best opportunity for customer conversion and retention and a quick return on investment.
Marketing, Support, Growth, App, Retention
2012 - 2013
job
Branch Manager
JD Sports Fashion PLC.
Duties Include:
* Managing and motivating 8 members of staff to maximise sales and profitability thus ensuring store efficiency.
* Creating a combination of real value for money and outstanding customer service.
* Recruiting, training, supervising and appraising staff.
* Ensuring all corporate and local regulations and procedures are met and complied with.
Accomplishments:
Maintaining high customer service standards by consistently exceeding performance expectations in Mystery Shopper exercises, Customer Satisfaction Surveys and store driven Web sales
* Managing and motivating 8 members of staff to maximise sales and profitability thus ensuring store efficiency.
* Creating a combination of real value for money and outstanding customer service.
* Recruiting, training, supervising and appraising staff.
* Ensuring all corporate and local regulations and procedures are met and complied with.
Accomplishments:
Maintaining high customer service standards by consistently exceeding performance expectations in Mystery Shopper exercises, Customer Satisfaction Surveys and store driven Web sales
Training, Customer service, Sales, Service, Surveys, Web, Manager
2010 - 2012
job
Store Manager
Early Learning Centre.
Duties Include:
* Carrying out all management duties within store, maintaining all areas of store operations to the required standards and meeting/exceeding KPIs and store targets.
* Recruiting, training, developing and motivating team to achieve targets and improve personal performance.
* Following Area Managers direction and instruction to consistently deliver company business strategy, brand standards and customer experience in store.
Accomplishments:
- Achieving and exceeding sales targets and other KPIs repeatedly and receiving letter of commendation from Head of Stores as a result.
- Two periods of secondment completed in the role of Assistant Manager to Crawley and Brighton Mothercare stores respectively.
* Carrying out all management duties within store, maintaining all areas of store operations to the required standards and meeting/exceeding KPIs and store targets.
* Recruiting, training, developing and motivating team to achieve targets and improve personal performance.
* Following Area Managers direction and instruction to consistently deliver company business strategy, brand standards and customer experience in store.
Accomplishments:
- Achieving and exceeding sales targets and other KPIs repeatedly and receiving letter of commendation from Head of Stores as a result.
- Two periods of secondment completed in the role of Assistant Manager to Crawley and Brighton Mothercare stores respectively.
Business strategy, Training, Management, Sales, Direction, Manager
2009 - 2010
job
Customer Service Supervisor
Mothercare PLC.
Duties Include:
* Supporting the store manager in meeting and exceeding store targets.
* Supervising and motivating team to achieve targets and improve personal performance.
Accomplishments:
Developing my product knowledge to expert level in Hardware department and also applying own initiative to promote the store locally and within the shopping mall.
* Supporting the store manager in meeting and exceeding store targets.
* Supervising and motivating team to achieve targets and improve personal performance.
Accomplishments:
Developing my product knowledge to expert level in Hardware department and also applying own initiative to promote the store locally and within the shopping mall.
Customer service, Service, Hardware, Manager
2006 - 2009
job
Owner/Store Manager
Rprznt Limited.
Duties Include:
* Overseeing day to day operations within the business.
* Supervising Sales and Marketing online and in store.
* Staff Management.
Accomplishments:
-Through regular communication and commitment to high standards developed strong relationships with customers and suppliers.
- Established the company into one of the U.K.'s most promising online retailers for urban music and clothing.
* Overseeing day to day operations within the business.
* Supervising Sales and Marketing online and in store.
* Staff Management.
Accomplishments:
-Through regular communication and commitment to high standards developed strong relationships with customers and suppliers.
- Established the company into one of the U.K.'s most promising online retailers for urban music and clothing.
Marketing, Management, Sales, Music, Online, Manager
2002 - 2006
job
Owner/Store Manager
Mic-Check Limited.
Duties Include:
* Overseeing day to day operations within the business.
* Supervising Sales and Marketing online and in store.
* Staff Management.
Accomplishments:
Developed the company into the leading independent retail stockists of urban music and clothing across the South coast.
* Overseeing day to day operations within the business.
* Supervising Sales and Marketing online and in store.
* Staff Management.
Accomplishments:
Developed the company into the leading independent retail stockists of urban music and clothing across the South coast.
Marketing, Retail, Management, Sales, Music, Online, Manager
My education
1997
-
1999
University of Brighton
Masters, Engineering
Masters, Engineering
1995
-
1999
University of Brighton
Bachelors, Civil Engineering
Bachelors, Civil Engineering
1991
-
1993
Mfantsipim School
Alevels, Geography
Alevels, Geography
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