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Head of Digital Delivery
Manish Kumar
,
London, United Kingdom
Experience
Other titles
Skills
I'm offering
More than 16 years of experience in Financial Services with specialisation in Digital/Card Payments incl. Wearables, Biometrics ● Leadership competence at strategic & operational levels as Global Transformation lead, Management Consultant and Digital Delivery head in Banking and Insurance ● Strong track record in CxO level executive client stakeholder mgmt. and heading ROI-focused business & technology change in international business environments across Europe, North America and Asia ● Holds a top-ranked UK MBA (Corporate Strategy and M&A)
Markets
United Kingdom
Language
English
Fluently
Ready for
Larger project
Full time contractor
Available
My experience
2017 - ?
job
Programme Director (Head of Delivery), Europe Region
Vix Technology.
− Currently heading the programme delivery function for Europe region (project portfolio size: c.$70m) incl. major transport, ticketing and payments technology across UK, France, Sweden, Italy and Belgium. Led flagship product delivery initiatives such as contactless card/mobile payments rollout in Greater Manchester (TfGM) and on UK-wide 8000+ bus network for Stagecoach leading to additional committed product sales of c.$20m for FY2020.
− Established optimal resource metrics, e2e digital project delivery processes and revenue assurance risk reporting across the European portfolio leading to c.30% delivery time reduction and $5m additional revenue in FY2019.
− Turned around CxO- level relationships with key clients whilst aligned internal stakeholders & vendors for product, engineering and operations deliveries leading to reduced large client escalations to minimal levels.
− Established optimal resource metrics, e2e digital project delivery processes and revenue assurance risk reporting across the European portfolio leading to c.30% delivery time reduction and $5m additional revenue in FY2019.
− Turned around CxO- level relationships with key clients whilst aligned internal stakeholders & vendors for product, engineering and operations deliveries leading to reduced large client escalations to minimal levels.
C, Sales, Network, Engineering, Technology, Processes, LED
2015 - 2017
temp
Global Transformation Lead - voice biometrics
HSBC Bank.
HSBC Bank.
Oct'15 - Nov'17
− Mobilised change delivery teams from scratch to launch Voice Biometrics services across key global markets (UK, Hong Kong, Mexico, USA, Canada) as part of Retail Digital Bank transformation for First Direct and HSBC brands with target rollout to >20m customers; Budget size: >$35m with benefits case of c.$20m/year through FTE cost and Fraud reduction.
− Managed Business Readiness (Marketing, Regulatory & Legal risk, Fraud, Training, TOM, MI Reporting etc.) and IT delivery of programme portfolio across all global markets managing c.200 internal FTEs & vendor teams;
− Achieved adoption of >1m customers within 3-months of rollout and fraud reduction of £0.5m/month just in UK;
− Branded 'Voice ID', this flagship programme was regularly reported at HSBC group board level and shareholders.
− Mobilised change delivery teams from scratch to launch Voice Biometrics services across key global markets (UK, Hong Kong, Mexico, USA, Canada) as part of Retail Digital Bank transformation for First Direct and HSBC brands with target rollout to >20m customers; Budget size: >$35m with benefits case of c.$20m/year through FTE cost and Fraud reduction.
− Managed Business Readiness (Marketing, Regulatory & Legal risk, Fraud, Training, TOM, MI Reporting etc.) and IT delivery of programme portfolio across all global markets managing c.200 internal FTEs & vendor teams;
− Achieved adoption of >1m customers within 3-months of rollout and fraud reduction of £0.5m/month just in UK;
− Branded 'Voice ID', this flagship programme was regularly reported at HSBC group board level and shareholders.
Marketing, C, Training, Retail, Budget, It, Transformation, Regulatory, USA
2013 - 2014
freelance
Principal Consultant/Digital Programme Manager
Capco Consulting.
− Managed large digital transformation (paperless) programme e2e throughout delivery lifecycle for Royal Bank of Scotland handling teams of 70+ people (incl. 3rd parties) at multiple geographies and budgets of c.£5m.
− Designed the operating model and planned technology delivery roadmap for delivery of a multi-year £400m strategic business change programme for CIO of a global retail banking group.
− Developed digital strategy proposition for future of insurance industry through in-depth market research, digital trend analysis and value chain study leading to new consulting sales of c.£1m in the UK market.
− Designed the operating model and planned technology delivery roadmap for delivery of a multi-year £400m strategic business change programme for CIO of a global retail banking group.
− Developed digital strategy proposition for future of insurance industry through in-depth market research, digital trend analysis and value chain study leading to new consulting sales of c.£1m in the UK market.
Digital Strategy, Research, Digital transformation, Market research, C, Consulting, Retail, Sales, Technology, Banking, Transformation, Insurance, CIO, Manager
2011 - 2013
freelance
Senior Strategy Consultant (London FS Club Member)
BearingPoint Consulting.
− Developed digital business strategy, operating model and 3-year delivery roadmap for consumer card issuing and B2B card payments business (incl. Acceptance and Corporate Issuance) of Barclaycard with B2B commercial benefits case of £84 million over 4 years (proposals included mobile, social, virtual contact centre etc.).
− Managed sales proposal and delivery of an innovative cloud-based data visualisation/analytics service targeted at POS merchant acquiring business of Barclaycard with proposed cost reduction of c.£2m/Year.
− Consulting RFP/sales & delivery of digital strategy, new IT operating model and 5-year roadmap for a multi-national construction firm (Murphy Group) to digitise end to end business processes.
− Managed sales proposal and delivery of an innovative cloud-based data visualisation/analytics service targeted at POS merchant acquiring business of Barclaycard with proposed cost reduction of c.£2m/Year.
− Consulting RFP/sales & delivery of digital strategy, new IT operating model and 5-year roadmap for a multi-national construction firm (Murphy Group) to digitise end to end business processes.
Business strategy, Digital Strategy, Cloud, C, Consulting, Analytics, Sales, It, Service, B2B, Pos, RFP, Processes, Social
2011 - 2011
internship
Strategy Consultant (MBA Summer Intern)
Legal & General group plc.
Developed the corporate strategy to recommend new growth products in the UK risk and savings market in response to changing regulations with an estimated operating profit of c. £10m.
C, Growth, Internal
2007 - 2010
freelance
Card Payments SME/project manager/Consultant
Visa Europe.
− Led and managed delivery teams of 5-25 people through complete project life-cycle, handling budgets of £0.5-£3m, under rigid timescales. Managed changes involving POS/ATM/e-commerce, Regulatory, and services such as e-Money Transfers (P2P), Contactless, Pre-paid, STIP etc.
− Provided pre-sales subject-matter-expert functional consultancy to product strategy, sales & marketing teams on Visa card authorisation products & services leading to numerous multi-million business wins in European markets.
− Analysed business trends through statistical investigation of payment transactions using BI/analytics reporting tools troubleshooting complex business problems faced by major European Visa member banks.
− Won 2nd prize at European Banking contest 'Visa Challenge'2009' organised by Visa Europe.
− Provided pre-sales subject-matter-expert functional consultancy to product strategy, sales & marketing teams on Visa card authorisation products & services leading to numerous multi-million business wins in European markets.
− Analysed business trends through statistical investigation of payment transactions using BI/analytics reporting tools troubleshooting complex business problems faced by major European Visa member banks.
− Won 2nd prize at European Banking contest 'Visa Challenge'2009' organised by Visa Europe.
Marketing, E-commerce, Project Manager, Analytics, Sales, Banking, Pos, BEE, Regulatory, LED, Manager
2006 - 2007
freelance
business analyst /Technology Consultant
Lloyds TSB Bank UK - STARLIGHT.
Oct' 06 - June' 07
− Provided business consultancy to Lloyds TSB to help migrate their legacy card payment processing 'Equasion' platform of 6 million cardholders and to design a new card platform on VisionPlus.
− Analysed 200+ LTSB card payment system interfaces and dependent business processes despite lack of adequate processes & sources of information leading to successful migration.
− Captured new platform requirements through regular client workshops, consulted technical architects and performed gap analysis on existing platforms to recommend new functional solutions as per stakeholder needs.
− Provided business consultancy to Lloyds TSB to help migrate their legacy card payment processing 'Equasion' platform of 6 million cardholders and to design a new card platform on VisionPlus.
− Analysed 200+ LTSB card payment system interfaces and dependent business processes despite lack of adequate processes & sources of information leading to successful migration.
− Captured new platform requirements through regular client workshops, consulted technical architects and performed gap analysis on existing platforms to recommend new functional solutions as per stakeholder needs.
Design, Technology, Workshops, Analyst, Processes, Processing
2004 - 2006
freelance
Technology consultant
CSC Computer Sciences Corp.
− Managed delivery as CSC's onsite coordinator and achieved smooth delivery processes between CSC's client-site team of analysts and offshore development teams in India for project deliverables and issues.
− Provided design, operations and training support for e2e General Insurance systems suite for underwriting, claims and rating/pricing processes as part of clients' platform team leading to increased client revenue for CSC
− Developed process automation tools on IBM mainframes to reduce significant manual efforts and IT maintenance costs of >£25000 per quarter.
Employer: Capgemini (Prev.- Kanbay softwares)
Role: Associate Consultant Pune, India
Clients: HSBC/Citi-Financial US Nov' 02 - Apr' 04
− Captured business requirements from US-based client teams, developed functional/technical solutions and developed source code for migration of existing card payments platform to Vision-Plus platform.
− Performed data-mapping and created analytics reports using varied tools (Easytrieve/SAS) for card transaction data analysis in order to propose innovative solutions for complex data migration problems.
− Developed process automation tools for mainframe batch creation and processing leading to project cost savings of >$200,000 per quarter. This tool was implemented across Kanbay for multiple projects.
− Provided design, operations and training support for e2e General Insurance systems suite for underwriting, claims and rating/pricing processes as part of clients' platform team leading to increased client revenue for CSC
− Developed process automation tools on IBM mainframes to reduce significant manual efforts and IT maintenance costs of >£25000 per quarter.
Employer: Capgemini (Prev.- Kanbay softwares)
Role: Associate Consultant Pune, India
Clients: HSBC/Citi-Financial US Nov' 02 - Apr' 04
− Captured business requirements from US-based client teams, developed functional/technical solutions and developed source code for migration of existing card payments platform to Vision-Plus platform.
− Performed data-mapping and created analytics reports using varied tools (Easytrieve/SAS) for card transaction data analysis in order to propose innovative solutions for complex data migration problems.
− Developed process automation tools for mainframe batch creation and processing leading to project cost savings of >$200,000 per quarter. This tool was implemented across Kanbay for multiple projects.
Support, Processing, Processes, Underwriting, Insurance, Development, Coordinator, Offshore, Mainframe, Design, SAS, Technology, It, Analytics, Training, Automation, Data Analysis
My education
2010
-
2011
Lancaster University Management School
MBA, Business Consultancy (Minor in Corporate Strategy)
MBA, Business Consultancy (Minor in Corporate Strategy)
1998
-
2002
Maulana Azad National Institute of Technology
N/a, Business and personal networking and trading
N/a, Business and personal networking and trading
1998
-
2002
n/a
Bachelors, (B.E) - Mechanical Engineering
Bachelors, (B.E) - Mechanical Engineering
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