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0 jobs

Dedicated IT professional

Akeem Amao , Grays, United Kingdom


Experience

10 - 14 years

Other titles

Desktop Support Engineer Customer Support Engineer

Skills

Active Directory LAN / WAN TCP/IP It support Installation of IT systems + 7 more

I'm offering

A confident, reliable and dependable IT support engineer

Office move and changes
Desktop, laptops re-imaging (Windows 7/10) and troubleshooting
Laptop breakfix (Screen change, keyboard change etc)
Printers installation and maintenance
Microsoft Office Installation
General Software Installation

Markets

United Kingdom

Language

English
Fluently

Ready for

  Smaller project
  Larger project
  Ongoing relation / part-time
  Full time contractor

Available

Typically available right away

My experience

2016 - ?   job
Desktop Support Engineer Guys & St Thomas Hospital.
Responsibilities
• Participating in Windows 10 rollout across the trust.
• Installing user devices and setting up new users on Windows and Mac platform.
• Maintain IT asset registers and document/ updating processes and procedures.
• Performing desk moves and changes on a regular basis.
• Imaging new and re-imaging old machines to Windows 10 build and deploying after build completion.
• Floorworking after deployment and supporting users at all levels to resolve any issues or problems encountered.
• Assisting in resolving network connectivity issues, setting up VPN remote access and network port patching.
• Installing, maintaining and supporting new applications.
• Providing support in installation and configuration of PCs, printers, scanners and IP telephones.
• Installing preconfigured Routers and Switches.
• Providing desktop support services in a Microsoft environment (Windows, Active Directory, Office 365, Outlook, Skype for Business, Anti-virus, Remote Access)
Office 365, Active Directory, Windows, Network, It, Deployment, Support, Mac, Office, Skype for business, Performing, UP, Processes

2014 - 2016   job
Desktop Support Engineer ING Limited.
Responsibilities
• Completed internal user moves and changes including phones
• Ensured all logs for equipment and users are maintained
• Diagnosed and resolved software and hardware incidents across a range of software applications.
• Assumed ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.
• Resolved incidents with printers, copiers and scanners
• Deployed Windows 10 images and troubleshoot.
• Monitored the deployment of build and ensured all required packages are deployed to respective machines via SCCM.
• Maintained Active Directory (password reset, unlocking user accounts, moving user
• PC (laptops and desktop) reimaging and deployment.
• Performed daily checks of all meeting rooms, ensuring all AV equipment are fully functional.
Active Directory, Windows, Service, Deployment, Support, Hardware, Software, PC

2011 - 2014   job
Desktop Support Engineer Network Rail.
Responsibilities
• Troubleshooting and resolving network connectivity issue.
• Installed hardware devices including printers, desktops, laptops, phone and hand held devices for new and existing users.
• Reimaged desktop and laptop and deployed.
• Changed laptop screen, system board and other hardware parts when required.
• Setup and configured IT equipment for new users, reset and unlock user accounts on the Active directory.
• Resolved user problems using remote support assistance.
• Ensured licensing for all software purchased is recorded and maintained.
• Reimaged devices as per specified script and standard.
• Deployed desktops and laptops to end users and provided maintenance when required to ensure continuity of day to day business.
Active Directory, Network, It, Support, Hardware, Software

2009 - 2011   job
Customer Support Engineer British Telecomms.
Responsibilities
• Laptop/Desktop build and deployment to detailed deployment instructions.
• Assisted engineers in installing and relocating connectivity equipment on clients' locations and central offices.
• Hardware breakfix (Laptops, Desktops, Printers).
• Assumed ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.
• Resolved incidents with printers, copiers and scanners.
• Maintained Active Directory (password reset, unlocking user accounts, moving user.
Active Directory, Service, Deployment, Support, Hardware


My education

n/a
BSc, Physics

2001 - 2003
University of Bremen
Msc, Physics
Remote sensing


My resume

  Download resume



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