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Process Consultant
Ian Kendrick
,
Telford, United Kingdom
Experience
Other titles
Skills
I'm offering
My background includes implementing organisational design and target operating model, leading change management initiatives, developing business process model, and conducting cost and benefit analysis. I am knowledgeable in Lean and Six Sigma to Master Black Belt level across insurance, logistics, telecommunications, aerospace, automotive, and rail industries. I am highly experienced in preparing and delivering process diagnostic assessment and recommendations for improvement to the sales samples process for the wholesale area of the business.
My leadership style focuses on engaging team members to communicate, dynamically solve problems and deliver the highest quality business improvement solutions. From defining management objectives and performing research to implementing strategic recommendations and building key relationships, my background has prepared me to excel in highly challenging role.
A few highlights of my career include:
Designed and implemented regulatory compliant processes for the senior managers - insurance regime regulations.
Designed processes that realised 66% extra capacity for the NHS blood and transplant service through process automation.
Designed new ticketing processes for Ambassador Theatre Group to identify a £3.0m cost reduction on operational costs per annum.
Improved supply chain for the wholesale samples process reducing lead time by 20%.
Part of transformation team responsible for delivering €20.0m cost savings and 1700 FTE reduction in Europe.
Connect with me today to find out how I will make your mission my mission, to help bring all of your management consultant and business improvement objectives into focus! Please feel free to contact me at *******@********.*** with any thoughts or questions about my work - I am always interested in making new professional acquaintances.
My leadership style focuses on engaging team members to communicate, dynamically solve problems and deliver the highest quality business improvement solutions. From defining management objectives and performing research to implementing strategic recommendations and building key relationships, my background has prepared me to excel in highly challenging role.
A few highlights of my career include:
Designed and implemented regulatory compliant processes for the senior managers - insurance regime regulations.
Designed processes that realised 66% extra capacity for the NHS blood and transplant service through process automation.
Designed new ticketing processes for Ambassador Theatre Group to identify a £3.0m cost reduction on operational costs per annum.
Improved supply chain for the wholesale samples process reducing lead time by 20%.
Part of transformation team responsible for delivering €20.0m cost savings and 1700 FTE reduction in Europe.
Connect with me today to find out how I will make your mission my mission, to help bring all of your management consultant and business improvement objectives into focus! Please feel free to contact me at *******@********.*** with any thoughts or questions about my work - I am always interested in making new professional acquaintances.
Markets
United Kingdom
Links for more
Once you have created a company account and a job, you can access the profiles links.
Industries
Language
English
Fluently
French
Good
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2018 - ?
freelance
BUSINESS IMPROVEMENT CONSULTANT - INTERIM CONTRACT
John Lewis and Partners.
Didsbury, Manchester
Full end to end review of major fulfilment processes for Core Home Services and delivery many improvements to reduce waste.
BUSINESS IMPROVEMENT CONSULTANT - INTERIM CONTRACT (Aug 2018 to Present)
Identify quality problems with Estimates and Orders for Carpets and Curtains. Lead the review of systems and information throughout the processes for all services provided. Design countermeasures and process controls to prevent processing errors along with the change management to ensure the changes are sustainable.
DXC Software, City of London
Proactively managed all aspects of change management and implementation of a new organisational design and target operating model for a software house in the London Insurance Market.
Full end to end review of major fulfilment processes for Core Home Services and delivery many improvements to reduce waste.
BUSINESS IMPROVEMENT CONSULTANT - INTERIM CONTRACT (Aug 2018 to Present)
Identify quality problems with Estimates and Orders for Carpets and Curtains. Lead the review of systems and information throughout the processes for all services provided. Design countermeasures and process controls to prevent processing errors along with the change management to ensure the changes are sustainable.
DXC Software, City of London
Proactively managed all aspects of change management and implementation of a new organisational design and target operating model for a software house in the London Insurance Market.
Design, Change management, Management, Implementation, Software, Insurance, Interim, Processing, Processes
2018 - 2018
freelance
TRANSFORMATION CONSULTANT - INTERIM CONTRACT
QBE Insurance.
(Apr 2018 to Aug 2018)
Initiate change strategies, including identification of change impacts to process and structure, stakeholder identification and alignment, communication and feedback loops, success measures, and sustainability. Recommend new organisational design and improve workflow. Defined customer's journey, and consolidate service offering catalogue. Scrutinise data, evaluate results, and provide recommendations for implementation road maps for assigned work stream.
♦ Lead design and change management activities for the implementation of a new Target Operating Model.
QBE Insurance, City of London
Achieved significant improvement in employee experience and removed non-value add activities by reviewing key HR processes.
Initiate change strategies, including identification of change impacts to process and structure, stakeholder identification and alignment, communication and feedback loops, success measures, and sustainability. Recommend new organisational design and improve workflow. Defined customer's journey, and consolidate service offering catalogue. Scrutinise data, evaluate results, and provide recommendations for implementation road maps for assigned work stream.
♦ Lead design and change management activities for the implementation of a new Target Operating Model.
QBE Insurance, City of London
Achieved significant improvement in employee experience and removed non-value add activities by reviewing key HR processes.
Design, Change management, Sustainability, Management, Service, Implementation, Transformation, Insurance, Workflow, Interim, Processes
2017 - 2018
freelance
HIRE TO RETIRE RE-ENGINEERING CONSULTANT
unknown.
Ensured full compliance to senior insurance manager regime regulations by identifying requirements as well as implemented audit processes to ensure compliance to FCA regulations. Headed the process redesign efforts for HR re-engineering initiatives to include activities such as conducting current state assessments through stakeholder interviews, focus groups and process mapping, requirements gathering, and solutions designing.
♦ Implemented the offshoring of appropriate activities to the Global Service Centre realising small FTE savings along with implementation planning to realise benefits.
♦ Implemented the offshoring of appropriate activities to the Global Service Centre realising small FTE savings along with implementation planning to realise benefits.
Engineering, Service, Compliance, Audit, Implementation, Insurance, Process Mapping, Audit, Redesign, Manager, Processes
2016 - 2017
job
PROCESS IMPROVEMENT PRACTICE LEAD
T-Impact Ltd.
Oxford UK
Designed processes that realised 66% extra capacity for NHS Blood and Transplant Service through process automation
PROCESS IMPROVEMENT PRACTICE LEAD (June 2016 to Sept 2017)
Captured clinical and non-clinical requirements from the "end to end" process for the NHS Blood and Transplant Service for Organ matching and offering. Using Agile working practices, worked with BPM developers to ensure delivery of requirements for the end users to reduce the matching process from 2hrs to 6 seconds.
♦ Identified operational cost reductions by £3.0m on an annual basis by designing new ticketing processes for the Ambassador Theatre Group.
♦ Implemented process efficiency improvements for Manchester Airport Group in shared service centre using Success Factors.
Designed processes that realised 66% extra capacity for NHS Blood and Transplant Service through process automation
PROCESS IMPROVEMENT PRACTICE LEAD (June 2016 to Sept 2017)
Captured clinical and non-clinical requirements from the "end to end" process for the NHS Blood and Transplant Service for Organ matching and offering. Using Agile working practices, worked with BPM developers to ensure delivery of requirements for the end users to reduce the matching process from 2hrs to 6 seconds.
♦ Identified operational cost reductions by £3.0m on an annual basis by designing new ticketing processes for the Ambassador Theatre Group.
♦ Implemented process efficiency improvements for Manchester Airport Group in shared service centre using Success Factors.
Automation, Agile, Service, Processes
2015 - 2016
freelance
BUSINESS IMPROVEMENT CONSULTANT
Vodafone.
UK, Newbury, UK
Boosted sales revenue for the e-shop mobile phone supply chain through continuous improvement of fall out in gross to net sales.
BUSINESS IMPROVEMENT CONSULTANT (2015 to 2016)
Delivered improved revenue results using structured approach to business process improvement. Supported cross-functional team members in use of improvement tools and methodologies. Worked in conjunction with stakeholders to maximise opportunities from root causes identified. Conducted comprehensive research and presented findings with recommendations by communicating these to sponsors and key stakeholders.
♦ Achieved 10% improvement in the "Gross to Net" performance, which resulted in £396,000 in extra revenue for selling of handsets through the website as well as implemented process changes as needed.
Boosted sales revenue for the e-shop mobile phone supply chain through continuous improvement of fall out in gross to net sales.
BUSINESS IMPROVEMENT CONSULTANT (2015 to 2016)
Delivered improved revenue results using structured approach to business process improvement. Supported cross-functional team members in use of improvement tools and methodologies. Worked in conjunction with stakeholders to maximise opportunities from root causes identified. Conducted comprehensive research and presented findings with recommendations by communicating these to sponsors and key stakeholders.
♦ Achieved 10% improvement in the "Gross to Net" performance, which resulted in £396,000 in extra revenue for selling of handsets through the website as well as implemented process changes as needed.
Research, Net, Sales, Website, Continuous improvement
2014 - 2015
job
HEAD OF LEAN SIX SIGMA
Office Depot International, Leicester UK and Venlo NL.
Played a key role as an active member of transformation team to deliver €20.0m cost savings and 1700 FTE reduction in Europe.
HEAD OF LEAN SIX SIGMA (2014 to 2015)
Identified and delivered service improvement activities across the business using process improvement methodologies and applying innovative thinking. Implemented Lean Six Sigma and process transformation, and developed new business process model to reduce operational cost and introduce a centralised European set of processes. Incorporated process improvement techniques within the context of a large business transformation into a channel focused retail operation.
♦ Helped decrease costs by €120m from the European operation and secured a high value deal of deal of standardisation by leading process element of a large business transformation.
♦ Successfully designed the business process model and customer journey maps to enable processes for transformation prioritisation, including finance, HR, procurement, and supply chain.
HEAD OF LEAN SIX SIGMA (2014 to 2015)
Identified and delivered service improvement activities across the business using process improvement methodologies and applying innovative thinking. Implemented Lean Six Sigma and process transformation, and developed new business process model to reduce operational cost and introduce a centralised European set of processes. Incorporated process improvement techniques within the context of a large business transformation into a channel focused retail operation.
♦ Helped decrease costs by €120m from the European operation and secured a high value deal of deal of standardisation by leading process element of a large business transformation.
♦ Successfully designed the business process model and customer journey maps to enable processes for transformation prioritisation, including finance, HR, procurement, and supply chain.
Lean, Retail, Business transformation, Procurement, Service, Finance, Six Sigma, Transformation, Sigma, Processes
2008 - 2014
job
PROCESS EXCELLENCE DEVELOPMENT MANAGER
TNT Express.
Amsterdam NL
Developed and executed European operational cost reduction initiative, which resulted in a high-volume cost saving of €10m as well as recovered €4m in aged debt with a major customer.
PROCESS EXCELLENCE DEVELOPMENT MANAGER (2008 to 2014)
Designed and implemented multiple features of change programme infrastructure, including benefit tracking, opportunity selection, and training material. Headed deployment of the process improvement methodology for TNT Express worldwide. Planned and conducted training for 200+ Green Belts and 80 Black Belts in Holland, Belgium, Germany, Czech Republic, South Africa, Australia and China; created and provided training material for training sessions.
♦ Delivered hands-on support and guidance to Black Belts to provide benefits in service improvements, debt reduction and involvement in a European wide cost reduction programme delivering €10m in 18 months.
♦ Developed detailed customer experience journey using tools such as QFD and FMEA to identify gaps in the experiences.
Additional experience as business improvement consultant and six sigma agent within the areas of business improvement, infrastructure project management, six sigma, and CRM system implementation.
Developed and executed European operational cost reduction initiative, which resulted in a high-volume cost saving of €10m as well as recovered €4m in aged debt with a major customer.
PROCESS EXCELLENCE DEVELOPMENT MANAGER (2008 to 2014)
Designed and implemented multiple features of change programme infrastructure, including benefit tracking, opportunity selection, and training material. Headed deployment of the process improvement methodology for TNT Express worldwide. Planned and conducted training for 200+ Green Belts and 80 Black Belts in Holland, Belgium, Germany, Czech Republic, South Africa, Australia and China; created and provided training material for training sessions.
♦ Delivered hands-on support and guidance to Black Belts to provide benefits in service improvements, debt reduction and involvement in a European wide cost reduction programme delivering €10m in 18 months.
♦ Developed detailed customer experience journey using tools such as QFD and FMEA to identify gaps in the experiences.
Additional experience as business improvement consultant and six sigma agent within the areas of business improvement, infrastructure project management, six sigma, and CRM system implementation.
Deployment, Manager, Sigma, Agent, Express, China, Implementation, Infrastructure, Development, Project Management, Support, Six Sigma, Service, Management, Training, Customer experience, CRM
My education
Open University
Somepostgraduate, Manufacturing
Somepostgraduate, Manufacturing
Wolverhampton Polytechnic and Wulfrun College
Hndhncorequivalent, N/a
Hndhncorequivalent, N/a
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