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jobs
Spanish speaking Account Manager
Katie Fyrth
,
London, United Kingdom
Experience
Other titles
Skills
I'm offering
Experienced Account Manager with a demonstrated history of working in the leisure, travel & tourism industry. Skilled in Customer Service, Communication, and Spanish. Strong sales professional with a first in Spanish Linguistic Studies from University of Southampton. Strong Spanish to English translation skills as well as editing and copy writing.
Markets
United Kingdom
Links for more
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Language
English
Fluently
Spanish
Fluently
Ready for
Ongoing relation / part-time
Available
My experience
2018 - ?
job
Account Manager
Hostmaker.
Managing a portfolio of 140 luxury homes in central London, responsible for maximising
revenue for key accounts, and leading institutional investor growth
- Providing a professional, friendly, efficient service to personal and business customers.
Building strong relationships with clients both face to face and over the phone to encourage portfolio growth
- Researching client business strategies, markets, competitive landscape and operating
methods to drive internal efficiencies and innovative processes
- Highly organised, able to prioritise heavy workloads while working in functional teams
- Exceeded monthly sales targets, with a sales conversion rate of over 25%, and NPS of 72
(city average 23)
- Driving profitability initiatives through P&L data analyses, on both a individual portfolio and top line basis, and working cross-functionally to achieve this
revenue for key accounts, and leading institutional investor growth
- Providing a professional, friendly, efficient service to personal and business customers.
Building strong relationships with clients both face to face and over the phone to encourage portfolio growth
- Researching client business strategies, markets, competitive landscape and operating
methods to drive internal efficiencies and innovative processes
- Highly organised, able to prioritise heavy workloads while working in functional teams
- Exceeded monthly sales targets, with a sales conversion rate of over 25%, and NPS of 72
(city average 23)
- Driving profitability initiatives through P&L data analyses, on both a individual portfolio and top line basis, and working cross-functionally to achieve this
Sales, Service, Account Manager, Growth, Manager, Processes
2016 - 2017
job
English Language Teaching Assistant
The British Council.
- Planned and delivered bilingual lessons in secondary school classes
- Exposed students to native English language and culture
- Adapted to living independently and integrating into in a foreign culture
Customer-focused experience
- Exposed students to native English language and culture
- Adapted to living independently and integrating into in a foreign culture
Customer-focused experience
Teaching, Native
2016 - 2016
job
Sales & Service Assistant
Bank of Ireland.
2017)
- Worked in a team to act as an ambassador for Bank of Ireland both internally and externally within the local community
- Dealt with customer queries and complaints professionally, accurately, and with a customer centric approach, minimising financial loss to BOI UK
- Worked under pressure while consistently maintaining high levels of accuracy and customer satisfaction, adapted to different roles at short notice
- Created innovative multimedia displays in branch to promote our financial products and services to meet and exceed weekly sales targets
- Prioritised positive customer experiences at all times
- Worked in a team to act as an ambassador for Bank of Ireland both internally and externally within the local community
- Dealt with customer queries and complaints professionally, accurately, and with a customer centric approach, minimising financial loss to BOI UK
- Worked under pressure while consistently maintaining high levels of accuracy and customer satisfaction, adapted to different roles at short notice
- Created innovative multimedia displays in branch to promote our financial products and services to meet and exceed weekly sales targets
- Prioritised positive customer experiences at all times
Sales, Service, Community
2015 - 2016
job
Spa & Health Club Receptionist
Roe Park Resort.
- Managed the spa reception in a 4* hotel resort
- Devised a new database and filing system for past leisure and golf membership, increasing productivity and ease of use
- Responsible for maintaining health and safety procedures, reconciliation of sales reports, handling cash, and upselling services, including visual merchandising of spa products
- Liaised with customers and trained others in my role, gaining experience in the tourism
and leisure sector
- Devised a new database and filing system for past leisure and golf membership, increasing productivity and ease of use
- Responsible for maintaining health and safety procedures, reconciliation of sales reports, handling cash, and upselling services, including visual merchandising of spa products
- Liaised with customers and trained others in my role, gaining experience in the tourism
and leisure sector
Database, Receptionist, Sales, Reception, Visual Merchandising, Health, Safety, Spa
2013 - 2014
job
Activity Instructor
Foylehov Hovercrafting Centre.
- Presented a professional and friendly first impression to all visitors of the activity centre, both local and foreign, communicating in Spanish, as well as basic Italian and French
- Maintained competency in all health and safety matters required
- Reception duties including handing cash deposits, payment for activities and upselling
activities to maximise revenue
- Maintained competency in all health and safety matters required
- Reception duties including handing cash deposits, payment for activities and upselling
activities to maximise revenue
Reception, Health, Safety, Basic
2011 - 2014
volunteer
Volunteering roles - Acted as secretary
Roe Valley Learning Community.
for two
years, also as secretary for the Roe Valley Youth Council. Volunteered as a Young Leader for Rainbows for four years. Organised and participated in multiple charity and community
events with the Bank of Ireland.
years, also as secretary for the Roe Valley Youth Council. Volunteered as a Young Leader for Rainbows for four years. Organised and participated in multiple charity and community
events with the Bank of Ireland.
Community
My education
2014
-
2018
University of Southampton
Bachelors, Spanish (Minor in Translation)
Bachelors, Spanish (Minor in Translation)
2007
-
2014
Limavady Grammar School
Secondary, (A*), Spanish (A), and History (B) (Minor in English, Maths)
Secondary, (A*), Spanish (A), and History (B) (Minor in English, Maths)
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