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Events and Operations Consultant specialist in Soft Facilities Management
Lynne Waite
,
Wooburn Green, United Kingdom
Experience
Other titles
Skills
I'm offering
“An experienced 'management organiser' or a Jill of all trades and master of many”. I have a wide and varied CV with expertise gained across a number of industries but mainly within Defence, Catering & Hospitality in Operations Management and Business Development roles. My specialisms include Project Management, Procurement, Relationship Management, New Business Development (Tender and bid preparation and delivery), Key Account Management, Business Process Consulting, sustainability & environmental Process and Strategic &Tactical Planning
Markets
United Kingdom
Links for more
Once you have created a company account and a job, you can access the profiles links.
Language
German
Good
English
Fluently
Ready for
Full time contractor
Available
My experience
2018 - ?
freelance
Interim Programme Manager
Smart Group Ltd.
Provision of submissions for Bids and Tenders, Provision of management recommendations and actions to implement sustainability and environmental processes. Programme Management of new Software implementation (procurement and stock management) across the business. SME in Sustainability - speaker at events, Delivery of new Policies and procedures
Bid and Tender Writing, Process improvement, Sustainability & environmental processes, Software implementation, Procurement, Supplier management, Purchasing processes, Stock management
2018 - 2018
freelance
Operations Manager
Healthy Yummies Ltd - Consultancy.
Operational Management of a Locations Catering Company working directly within the film industry at various sites around London and the Home Counties.
• Management of a team of 25 personnel including responsibility for staff recruitment of both temporary and more permanent team members including their individual training and development
• Direct liaison with the client and their daily on-site staffs to ensure their requirements are met.
• Liaison with a number of clients to discuss and deliver their individual dietary requirements on a daily basis (incl VIPs)
• Provision of Breakfast and Dinner to crew and cast on a daily basis in varying locations
• Responsible for sustainability and environmental, H&S and Food Safety and Hygiene within the company
• Responsible for the fleet vehicles and logistics management
• Responsible for procurement and supplier management on a daily basis
• Management of a team of 25 personnel including responsibility for staff recruitment of both temporary and more permanent team members including their individual training and development
• Direct liaison with the client and their daily on-site staffs to ensure their requirements are met.
• Liaison with a number of clients to discuss and deliver their individual dietary requirements on a daily basis (incl VIPs)
• Provision of Breakfast and Dinner to crew and cast on a daily basis in varying locations
• Responsible for sustainability and environmental, H&S and Food Safety and Hygiene within the company
• Responsible for the fleet vehicles and logistics management
• Responsible for procurement and supplier management on a daily basis
Training, Movie, Sustainability, Management, Procurement, Recruitment, Development, Logistics Management, Safety, Manager
2017 - 2018
job
Interim Account Manager
Sodexo Defence.
Aldershot Garrison
Day to day Operational Management and Accountability of the provision of Catering, Retail, Cleaning and other soft FM Services within 5 Military Barracks and a further 30 associated units within the Aldershot and Farnborough Area.
• Managing client expectations through the delivery of a number of soft FM Services across Aldershot Military Garrison including 1 Super Diner, 3 Diners, 4 Bars, 8 Hotel/Messes, 3 Retail Stores and 2 major hospitality club houses along with the cleaning of Nursery schools, community and welfare centres and 3 star Headquarter buildings
• Accountability and responsibility for a budget of circa £4m and 400 personnel, with 28 direct reports. Direct responsibility for all local HR issues including recruiting, security clearance and performance management issues.
• Located alongside Client to manage all areas of the business (and additional as required) on a day to day basis.
Day to day Operational Management and Accountability of the provision of Catering, Retail, Cleaning and other soft FM Services within 5 Military Barracks and a further 30 associated units within the Aldershot and Farnborough Area.
• Managing client expectations through the delivery of a number of soft FM Services across Aldershot Military Garrison including 1 Super Diner, 3 Diners, 4 Bars, 8 Hotel/Messes, 3 Retail Stores and 2 major hospitality club houses along with the cleaning of Nursery schools, community and welfare centres and 3 star Headquarter buildings
• Accountability and responsibility for a budget of circa £4m and 400 personnel, with 28 direct reports. Direct responsibility for all local HR issues including recruiting, security clearance and performance management issues.
• Located alongside Client to manage all areas of the business (and additional as required) on a day to day basis.
Retail, Performance Management, Management, Budget, Security, Account Manager, Community, Interim, Manager
2016 - 2017
job
Chief Operating Officer
Plane Catering Ltd.
Plane Catering Ltd produce fully finished airline meals, tray sets, component dishes and complete delivery and strip services for a number of Airlines, including: Air Istana, Arik Airlines, Malaysian Airlines, Air Mauritius, Air India, Ethiopean Airlines, KLM and British Airways.
• Operational Management and Procurement responsibility for the UK Business (Value £13.5m) including 3 Units in the London Heathrow area and one in Birmingham with personnel support for additional business interests in Cornwall and Cyprus.
• Operational Management and Procurement responsibility for the UK Business (Value £13.5m) including 3 Units in the London Heathrow area and one in Birmingham with personnel support for additional business interests in Cornwall and Cyprus.
Management, Procurement, Support
2015 - 2016
job
Managing Director
Auxilium FM Ltd.
Private business advice and support to food and beverage manufacturers producing new products and seeking a route to market
Support
2013 - 2015
job
Head of Food Development
DHL Supply Chain, Specialist Services.
www.DHL.com
DHL Specialist Services are a division of DHL Supply Chain. The Division is made up on a number of bespoke service offers, delivering anything that is not Core DHL business
• Management of a team of Food SME's, working with British Airways, United and Continental Airlines, Sri Lankan Airlines and Virgin Trains to develop innovative food solutions for their seasonal menus.
• Implementing end to end bespoke design and delivery including menu design, food/ product procurement, Food Safety and final mile operational Logistics
• Working intimately with the supply chain (both internally and with Caterers / suppliers) to achieve best Value for money for Company and Client through innovative solutions and strategic negotiations on terms and pricing
• Managed KPI's through negotiations with Client and down through internal team to ensure these were achieved
• Monthly meetings with Client and Suppliers to ensure Satisfaction levels and quality scores were being exceeded
• Regular meetings and presentations to end user (Cabin Crews) to affirm that proposals were workable from a cabin perspective and met the required targets set by the Client.
• Constantly seek innovation and cost reductions through smart procurement and service delivery
• Provide food solutions that provide competitive edge and allow DHL to be better positioned in the market
Achievements
• Stabilised the £78m British Airways short and medium haul contract (food Spend of £26m)
• Tender and award of United and Continental and Virgin Trains Food supply contracts (Value £28m) within 3 months of start of employment
• Built new team to support all 3 contracts (from 4 to 15 personnel (included TUPE)) - all individuals can work across any account
• Worked with manufacturers and caterers to develop new products specifically aimed at the differing types of travel industry within budget.
• Raised Food awareness within DHL
DHL Specialist Services are a division of DHL Supply Chain. The Division is made up on a number of bespoke service offers, delivering anything that is not Core DHL business
• Management of a team of Food SME's, working with British Airways, United and Continental Airlines, Sri Lankan Airlines and Virgin Trains to develop innovative food solutions for their seasonal menus.
• Implementing end to end bespoke design and delivery including menu design, food/ product procurement, Food Safety and final mile operational Logistics
• Working intimately with the supply chain (both internally and with Caterers / suppliers) to achieve best Value for money for Company and Client through innovative solutions and strategic negotiations on terms and pricing
• Managed KPI's through negotiations with Client and down through internal team to ensure these were achieved
• Monthly meetings with Client and Suppliers to ensure Satisfaction levels and quality scores were being exceeded
• Regular meetings and presentations to end user (Cabin Crews) to affirm that proposals were workable from a cabin perspective and met the required targets set by the Client.
• Constantly seek innovation and cost reductions through smart procurement and service delivery
• Provide food solutions that provide competitive edge and allow DHL to be better positioned in the market
Achievements
• Stabilised the £78m British Airways short and medium haul contract (food Spend of £26m)
• Tender and award of United and Continental and Virgin Trains Food supply contracts (Value £28m) within 3 months of start of employment
• Built new team to support all 3 contracts (from 4 to 15 personnel (included TUPE)) - all individuals can work across any account
• Worked with manufacturers and caterers to develop new products specifically aimed at the differing types of travel industry within budget.
• Raised Food awareness within DHL
Design, Innovation, Management, Procurement, Budget, Service, Support, Development, KPI, Contracts, Safety, Contracts, UP, Service Delivery
2012 - 2013
job
Managing Expert, Food and Beverage, Cleaning & Waste
Winter Olympic and Paralympic Games.
• Provision of guidance to the Food and Beverage, Cleaning and Waste Team for the Sochi 2014 Winter Olympic Games. Responsible for project planning product sourcing and operational delivery across all venues and to all stakeholder Groups.
• Worked with foreign supply chain (caterers and suppliers) to enable them to better understand the requirements of the International Olympic Committee, whilst gaining the most effective method of supply for the Committee
Achievements
• Tender and contracting out of all F&B activity to Russian based contractors, none of whom had ever operated within European guidelines or at events of such magnitude.
• Successfully implemented a number of generic processes across each Stakeholder Group to ensure quality and consistency throughout the games period
• Worked with foreign supply chain (caterers and suppliers) to enable them to better understand the requirements of the International Olympic Committee, whilst gaining the most effective method of supply for the Committee
Achievements
• Tender and contracting out of all F&B activity to Russian based contractors, none of whom had ever operated within European guidelines or at events of such magnitude.
• Successfully implemented a number of generic processes across each Stakeholder Group to ensure quality and consistency throughout the games period
Sourcing, International, Russian, Processes
2010 - 2012
job
Senior Manager, Catering, Cleaning and Waste Services
London Organising Committee for the Olympic and Paralympic Games 2012.
Responsible to the Head of CCW (and Director Games Services) for the planning, contract management and ultimate delivery of Catering, Cleaning and Waste Services at the International Broadcast, Media and Press Centre within the Olympic Park, home to over 22,000 broadcasters, press and journalists.
Management, Contract management, International, Manager
2001 - 2010
job
Head of Business Development
NAAFI International.
www.naafi.co.uk
NAAFI (Navy, Army and Air Force Institute) is the unofficial trading arm of the Ministry of Defence.
• Responsible to the Chief Executive and Main Board for business Growth and development in catering, retail and Leisure services and facilities wherever British Army personnel are based when away from home (the UK) and management of Naval Canteens.
• Responsible for the development of new markets and extending/enhancing NAAFI's portfolio of services in line with Business Strategy
• Ownership of the food supply chain to best suit NAAFI's food strategy in Europe and the Rest of the World
• Ownership and day to day management of Service Level Agreements across the Business including the development of new commercial arrangements where necessary
• Production of Bids and Tenders (including those with Sub-contractors)
• Development of internal management processes to ensure the efficient and effective delivery of any new acquisition
NAAFI International
Head of Commercial Development
Delivering first class Services to HM Armed Forces and Service Children's Education. Head of Department managing commercial tenders and contracts, soft facilities management bids and services, Food Services, Gaming and Vending
• Management of £10.2m trading budget
• Strategic development of multi-site branded operations with an annual turnover of £110m
• Provide the platform for food service promotional activity, in addition to implementation of third party revenue stream with existing supplier relationships
• Managing customer expectations, experience and satisfaction monitors
• Leadership, training and development of 16 direct reports and 400 indirect reports
• Provide support to Service Childrens' Education
NAAFI Support Services (Germany) (A division of Eurest)
Executive Operations Manager (Rhine & Gutersloh Garrison)
Senior Operations Manager responsible for 2 Area Managers and 43 individual sites providing full Catering, Hospitality and cleaning services to the British Army (Germany) under the Catering & Mess Services Contract
• Production of independent audits covering the quality assurance aspects of the contract
• Provide guidance on contract performance and standards on a pan-Germany basis
• Responsibility for a workforce of approximately 1800 staff of mixed nationality, including recruitment, training, retention and disciplinary matters
• Liaising at executive level and across a network of operations, ensuring site business case is accurate with correct chain of communication in place across all levels
• Focal point and overall responsibility for a team of Schools Managers to ensure Setting of policy relating to Food Safety, HACCP, Health & Safety, Emergency procedures and COSHH
• Management of 32 Schools, Rhine & Gutersloh Garrison budget
Achievements
• Bid/Project management and leadership on the implementation of an integrated solution across 7 major locations, with 282 individual establishments producing an annual turnover of £110m
• Provision of consultancy services to the MOD for the delivery of profitable F&B outlets in 4 locations within the UK
• Complete rebrand and public launch of the "NAAFI Break" café concept simultaneously across 3 continents.
• Re launch of the once famous NAAFI Tea
• Regularly invited as a guest speaker at large scale DTI and other Public sector events
• Implemented a successful training programme ensuring Schools Catering staff gained a recognised qualification, (25% over a 2 year period)
NAAFI (Navy, Army and Air Force Institute) is the unofficial trading arm of the Ministry of Defence.
• Responsible to the Chief Executive and Main Board for business Growth and development in catering, retail and Leisure services and facilities wherever British Army personnel are based when away from home (the UK) and management of Naval Canteens.
• Responsible for the development of new markets and extending/enhancing NAAFI's portfolio of services in line with Business Strategy
• Ownership of the food supply chain to best suit NAAFI's food strategy in Europe and the Rest of the World
• Ownership and day to day management of Service Level Agreements across the Business including the development of new commercial arrangements where necessary
• Production of Bids and Tenders (including those with Sub-contractors)
• Development of internal management processes to ensure the efficient and effective delivery of any new acquisition
NAAFI International
Head of Commercial Development
Delivering first class Services to HM Armed Forces and Service Children's Education. Head of Department managing commercial tenders and contracts, soft facilities management bids and services, Food Services, Gaming and Vending
• Management of £10.2m trading budget
• Strategic development of multi-site branded operations with an annual turnover of £110m
• Provide the platform for food service promotional activity, in addition to implementation of third party revenue stream with existing supplier relationships
• Managing customer expectations, experience and satisfaction monitors
• Leadership, training and development of 16 direct reports and 400 indirect reports
• Provide support to Service Childrens' Education
NAAFI Support Services (Germany) (A division of Eurest)
Executive Operations Manager (Rhine & Gutersloh Garrison)
Senior Operations Manager responsible for 2 Area Managers and 43 individual sites providing full Catering, Hospitality and cleaning services to the British Army (Germany) under the Catering & Mess Services Contract
• Production of independent audits covering the quality assurance aspects of the contract
• Provide guidance on contract performance and standards on a pan-Germany basis
• Responsibility for a workforce of approximately 1800 staff of mixed nationality, including recruitment, training, retention and disciplinary matters
• Liaising at executive level and across a network of operations, ensuring site business case is accurate with correct chain of communication in place across all levels
• Focal point and overall responsibility for a team of Schools Managers to ensure Setting of policy relating to Food Safety, HACCP, Health & Safety, Emergency procedures and COSHH
• Management of 32 Schools, Rhine & Gutersloh Garrison budget
Achievements
• Bid/Project management and leadership on the implementation of an integrated solution across 7 major locations, with 282 individual establishments producing an annual turnover of £110m
• Provision of consultancy services to the MOD for the delivery of profitable F&B outlets in 4 locations within the UK
• Complete rebrand and public launch of the "NAAFI Break" café concept simultaneously across 3 continents.
• Re launch of the once famous NAAFI Tea
• Regularly invited as a guest speaker at large scale DTI and other Public sector events
• Implemented a successful training programme ensuring Schools Catering staff gained a recognised qualification, (25% over a 2 year period)
Speaker, Processes, Manager, Contracts, Production, HACCP, Safety, Public sector, Contracts, Retention, International, Health, Implementation, Development, Growth, Business development, Quality Assurance, Recruitment, Support, Business Case, Service, Budget, Network, Leadership, Management, Retail, Training, REST, Business strategy, Project Management
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