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Certified Scrum Master
Alan Lau
,
Wallington, United Kingdom
Experience
Other titles
Skills
I'm offering
I am a highly experienced end to end senior project manager/scrum master with a strong focus on leading distributed teams and stakeholders to deliver greenfield software solutions. I embrace and thrive in environments where there are constant change and shun institutions. I also have experience creating start ups and developing products and services from ground up.
CONTRIBUTION
• 18 years project management experience (Agile and Waterfall)
• 20 years overall commercial IT experience
• Greenfield software product/services program management, leading multiple concurrent projects
• Product implementation: Azure Cloud, Atlassian, Netsuite, Office365, Sharepoint, Salesforce
• Product prototyping, ownership and development
• 9 years offshore strategy and engagement experience
• Scrum coaching experience (currently working towards being a Certified Scrum Coach)
• Willing to travel up to 100%, used to working at supplier sites in Asia and Europe, and with international teams
RESPONSIBILITIES
• End to end project management
• Managing expectations of Project Board and suppliers
• Budget control
• Responding to RFPs and creating and executing SOWs and SLAs
• Ensuring governance is followed for financial or government related projects
• Defining product roadmap along with stakeholders
• Market and operations risk assessment and mitigation planning
• Lead multiple scrum teams, offshore and onshore based for multi supplier/location teams
• Planning and preparations for operational readiness
• Post implementation training and support
CONTRIBUTION
• 18 years project management experience (Agile and Waterfall)
• 20 years overall commercial IT experience
• Greenfield software product/services program management, leading multiple concurrent projects
• Product implementation: Azure Cloud, Atlassian, Netsuite, Office365, Sharepoint, Salesforce
• Product prototyping, ownership and development
• 9 years offshore strategy and engagement experience
• Scrum coaching experience (currently working towards being a Certified Scrum Coach)
• Willing to travel up to 100%, used to working at supplier sites in Asia and Europe, and with international teams
RESPONSIBILITIES
• End to end project management
• Managing expectations of Project Board and suppliers
• Budget control
• Responding to RFPs and creating and executing SOWs and SLAs
• Ensuring governance is followed for financial or government related projects
• Defining product roadmap along with stakeholders
• Market and operations risk assessment and mitigation planning
• Lead multiple scrum teams, offshore and onshore based for multi supplier/location teams
• Planning and preparations for operational readiness
• Post implementation training and support
Markets
United States
United Kingdom
Lithuania
Denmark
Norway
Sweden
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2018 - 2019
job
Product Owner
ServeMeNow.
Designing a fully integrated table side ordering and payment platform for the hospitality section, enabling customers to save time and merchants to digitise manual operations. Developing product roadmap and strategy to ensure
market fit. Drive product development process and engaging continuous communications between development and
marketing teams. Working with marketing for go to market strategies. Defining Agile processes and toolsets and implementing Sharepoint and TFS.
market fit. Drive product development process and engaging continuous communications between development and
marketing teams. Working with marketing for go to market strategies. Defining Agile processes and toolsets and implementing Sharepoint and TFS.
Marketing, Product development, Agile, SharePoint, Product owner, TFS, Development, Processes, Go
2017 - 2018
temp
Technical Delivery Manager
Travel Republic.
(contract)
Restructuring IT delivery work stream and engaging with 3rd party suppliers for platform integration. Re-engaging
business with IT to review and change communications and Agile development processes. Managing overall
technical delivery workstream for group IT integration with flight, supplies and internal agent platform web interface.
Restructuring IT delivery work stream and engaging with 3rd party suppliers for platform integration. Re-engaging
business with IT to review and change communications and Agile development processes. Managing overall
technical delivery workstream for group IT integration with flight, supplies and internal agent platform web interface.
Agile development, Agile, Integration, It, IT integration, Development, Web, Agent, Processes, Manager
2017 - 2017
temp
Project Manager, International Programs
Zurich Insurance.
(contract)
I was bought in to onboard a new supplier including managing the vendor selection process, restructuring Agile
Scrum processes with ongoing 3rd party suppliers for process efficiency for their MyZurich portal platform, and implementing a Sharepoint/TFS as a proof of concept for changing the way their Agile teams work.
Jan 2017 to Jun 2017. Took time off
I was bought in to onboard a new supplier including managing the vendor selection process, restructuring Agile
Scrum processes with ongoing 3rd party suppliers for process efficiency for their MyZurich portal platform, and implementing a Sharepoint/TFS as a proof of concept for changing the way their Agile teams work.
Jan 2017 to Jun 2017. Took time off
Scrum, Agile, SharePoint, Project Manager, TFS, International, Portal, Processes, Manager
2015 - 2016
job
Agile Project Manager
Credit Suisse AG.
DW Risk Reporting (contract)
Delivering business operational risk reporting framework for private banking relationship management across Europe and Asia, Rolling out reporting services on Sharepoint for private banking risk data.
Creating and implementing strategic solution for transformation of legacy master data management and business
rules management platforms for run the bank for improving efficiency, reducing long term running costs, risk
mitigation and risk reporting. Managing the ETL process for integration with upstream data suppliers and downstream consumer platforms.
Delivering business operational risk reporting framework for private banking relationship management across Europe and Asia, Rolling out reporting services on Sharepoint for private banking risk data.
Creating and implementing strategic solution for transformation of legacy master data management and business
rules management platforms for run the bank for improving efficiency, reducing long term running costs, risk
mitigation and risk reporting. Managing the ETL process for integration with upstream data suppliers and downstream consumer platforms.
Agile, SharePoint, Data management, ETL, Integration, Project Manager, Management, Banking, Master Data Management, Transformation, Framework, Manager, Asia
2015 - 2015
temp
Technical Project Manager
LeasePlan UK.
(contract)
Technical delivery work stream of LeasePlan New Quote and Order system, integration to Salesforce and mainframe, team coaching on Agile Scrum methodologies, and re-structuring Agile teams (~40 members) for a more
scalable approach and defining business processes for transparency. Co-ordinating with business teams, UAT
teams and infrastructure teams for successful delivery. Identifying KPIs.
Dec 2014 to Feb 2015. Took time off to row solo unsupported across the Atlantic Ocean to raise funds for charity
Technical delivery work stream of LeasePlan New Quote and Order system, integration to Salesforce and mainframe, team coaching on Agile Scrum methodologies, and re-structuring Agile teams (~40 members) for a more
scalable approach and defining business processes for transparency. Co-ordinating with business teams, UAT
teams and infrastructure teams for successful delivery. Identifying KPIs.
Dec 2014 to Feb 2015. Took time off to row solo unsupported across the Atlantic Ocean to raise funds for charity
Scrum, Coaching, Agile, Salesforce, Integration, Project Manager, Team coaching, Mainframe, Infrastructure, Processes, Manager
2012 - 2014
temp
Senior Project Manager
GoldMoney/Netagio.
(contract)
Involved with development of an enhanced dealing interface for the web portal, and support for new trade products
on existing trade platform. Implementation of end to end management of greenfield project for the start up Netagio to develop a Bitcoin trading platform from ground up, including managing brand development, web design, offshore
Scrum team, supplier engagement, implementing Office365, integration to Netsuite for BAU operations and market
rollout. Other projects included rebranding the GoldMoney web site, migration of infrastructure platforms (including
data and content migration), integration with Salesforce, Office365, Netsuite and API services.
Involved with development of an enhanced dealing interface for the web portal, and support for new trade products
on existing trade platform. Implementation of end to end management of greenfield project for the start up Netagio to develop a Bitcoin trading platform from ground up, including managing brand development, web design, offshore
Scrum team, supplier engagement, implementing Office365, integration to Netsuite for BAU operations and market
rollout. Other projects included rebranding the GoldMoney web site, migration of infrastructure platforms (including
data and content migration), integration with Salesforce, Office365, Netsuite and API services.
Offshore, Manager, Bitcoin, UP, Portal, Office365, Web, Infrastructure, Implementation, Development, Design, Support, Management, Project Manager, Integration, Content, Salesforce, Web design, API, Scrum
2012 - 2012
temp
Project Manager
Wipro.
(contract)
Involved with identifying service transformation requirements of the online shop for specific a product catalogue, CMS migration to Adobe CQ5 including content and data migration, managing offshore Scrum development and roll
out.
Involved with identifying service transformation requirements of the online shop for specific a product catalogue, CMS migration to Adobe CQ5 including content and data migration, managing offshore Scrum development and roll
out.
Scrum, CMS, Content, Project Manager, Service, Adobe, Offshore, Development, Transformation, Online, Manager
2012 - 2012
temp
Project Manager, Marketing
Interxion (UK).
(contract)
Delivery of a complete rebrand and development of the customer portal and mobile site. Included localization for multiple markets across Europe, data and content migration, managing global stakeholders and teams. Portal
provided Interxion customers the ability to view personalised reports of server and energy utilization, view and manage financials. Implementation is on Episerver, and integrates with SAP for finance control, and integration to
Salesforce for CRM solution to increase conversion rates and measurement of KPIs.
Delivery of a complete rebrand and development of the customer portal and mobile site. Included localization for multiple markets across Europe, data and content migration, managing global stakeholders and teams. Portal
provided Interxion customers the ability to view personalised reports of server and energy utilization, view and manage financials. Implementation is on Episerver, and integrates with SAP for finance control, and integration to
Salesforce for CRM solution to increase conversion rates and measurement of KPIs.
Development, Manager, Energy, Energy, Portal, Server, Localization, Implementation, EPiServer, Marketing, Finance, Project Manager, Integration, Content, Salesforce, SAP, CRM
2010 - 2012
temp
Senior Project Manager
Blast Radius.
(contract)
Developing the NIVEA CMS/Ecommerce/CRM/mobile services platforms to support the International and local
market sites. Delivery of a multi-million Euro anniversary branding project for the NIVEA/Rihanna campaign to celebrate 100 Years of NIVEA. This included multi country and real time event rollouts, both for web site and also
mobile sites. Implementing reporting cubes for My NIVEA Baby on SAS/Oracle for target marketing to identified
segment areas of parenthood.
As well as delivering the project deliverables, day to day issues such as processes was also developed to enhance
KPI for budget tracking and support management. Other projects included delivery of single sign on, requirements
capturing with local markets (NIVEA are present in 74 markets), delivery of new concept models for a completely
new user experience, AR, integration with social media (Facebook and Twitter), integration to ATG e-commerce.
CMS platform migration for local market on Orange mobile account, including redevelopment of API modules for integration to ecommerce and CRM platforms.
Developing the NIVEA CMS/Ecommerce/CRM/mobile services platforms to support the International and local
market sites. Delivery of a multi-million Euro anniversary branding project for the NIVEA/Rihanna campaign to celebrate 100 Years of NIVEA. This included multi country and real time event rollouts, both for web site and also
mobile sites. Implementing reporting cubes for My NIVEA Baby on SAS/Oracle for target marketing to identified
segment areas of parenthood.
As well as delivering the project deliverables, day to day issues such as processes was also developed to enhance
KPI for budget tracking and support management. Other projects included delivery of single sign on, requirements
capturing with local markets (NIVEA are present in 74 markets), delivery of new concept models for a completely
new user experience, AR, integration with social media (Facebook and Twitter), integration to ATG e-commerce.
CMS platform migration for local market on Orange mobile account, including redevelopment of API modules for integration to ecommerce and CRM platforms.
Project Manager, Social, Manager, Processes, Campaign, Web, International, KPI, Support, Twitter, Budget, SAS, Management, Social Media, Integration, Oracle, Event, API, E-commerce, CRM, CMS, Facebook, Ecommerce, User Experience, Branding, Marketing
2010 - 2010
temp
Project Manager
Achilles Information Limited.
(contract)
Achilles provides online ERP and ECommerce platforms for global companies, including, oil & gas, public sector, transport, utilities, mining, ICT and construction industries. Over the last 20 years of growth, the ERP platforms have
evolved into difficult to maintain and expensive platforms. My role at Achilles was to deliver a single ERP
Ecommerce platform, replacing all the legacy platforms, and automating business processes to achieve resource
efficiency goals as part of the defined business KPIs.
Achilles provides online ERP and ECommerce platforms for global companies, including, oil & gas, public sector, transport, utilities, mining, ICT and construction industries. Over the last 20 years of growth, the ERP platforms have
evolved into difficult to maintain and expensive platforms. My role at Achilles was to deliver a single ERP
Ecommerce platform, replacing all the legacy platforms, and automating business processes to achieve resource
efficiency goals as part of the defined business KPIs.
Ecommerce, Project Manager, ERP, Growth, Public sector, Online, Utilities, Processes, Manager
2009 - 2010
temp
Technical Project Manager
BBC (UK).
(contract)
Managing external suppliers to ensure projects are delivered on time, meeting strict internal BBC guidelines, improving quality of work delivered by supplies through consistency and quality checking, meeting the expectations of the commissioners, co-ordinating with internal technical work streams, and working with internal stakeholders.
Projects worked on are high traffic sites, and include East Enders 25th Anniversary, Over the Rainbow (Wizard of Oz) and The Apprentice.
Managing external suppliers to ensure projects are delivered on time, meeting strict internal BBC guidelines, improving quality of work delivered by supplies through consistency and quality checking, meeting the expectations of the commissioners, co-ordinating with internal technical work streams, and working with internal stakeholders.
Projects worked on are high traffic sites, and include East Enders 25th Anniversary, Over the Rainbow (Wizard of Oz) and The Apprentice.
Project Manager, Manager
2009 - 2009
temp
Digital Project Manager
Rapp (UK).
(contract)
The role involves managing the planning, budgeting, resourcing and delivery of web builds. Heading the digital team to drive for better processes, and best practices. Analysing the impact of off shore outsourcing, engaging and setup
of off shore vendor based in Shanghai for development.
Key project for Philips was campaign development for their CRM solution to increase conversion rates and to increase target marketing efficiency. For Philips, a large piece of maintenance work involved redevelopment of their
subscription engine via ATG as well as integration with Salesforce for improving conversion rates based of defined
KPIs in their digital marketing activities.
The role involves managing the planning, budgeting, resourcing and delivery of web builds. Heading the digital team to drive for better processes, and best practices. Analysing the impact of off shore outsourcing, engaging and setup
of off shore vendor based in Shanghai for development.
Key project for Philips was campaign development for their CRM solution to increase conversion rates and to increase target marketing efficiency. For Philips, a large piece of maintenance work involved redevelopment of their
subscription engine via ATG as well as integration with Salesforce for improving conversion rates based of defined
KPIs in their digital marketing activities.
Digital Marketing, Marketing, CRM, Salesforce, Integration, Project Manager, Outsourcing, Development, Web, Campaign, Processes, Manager
2009 - 2009
temp
Senior Project Manager
EHS Brann Limited.
(contract)
Involves managing the planning, budgeting, resourcing and delivery of web campaigns for Peugeot UK.
Involves managing the planning, budgeting, resourcing and delivery of web campaigns for Peugeot UK.
Project Manager, Web, Manager
2007 - 2008
temp
Program Manager
Microsoft Limited.
(Contract)
Involves managing the development, maintenance and support for 2 major products of the MSN content
management system, on boarding of internal clients from multiple markets across the world. Development of web
sites for advertising partners within the MSN web site. Management of third party development and support teams
based in Shanghai, Eastern Europe and India. Global client and internal stakeholder management across multiple
markets.
In addition, I was the product owner of 2 products. Specials and Global Partner Support. This involved developing
product road maps in conjunction with the local markets and ensuring development and smooth rollout of the products across all markets and all global data centres. Global rollout of Match.com MSN partnership sites, across
36 countries. This is an integration project integrating the Match.com membership site to the MSN Live accounts.
Technical on-boarding for new MSN partner Astro Center Australia and CareerBuilder across Europe.
Clients include Match.com, Astro Centre, Ford, Careerbuilder and Monster.
Involves managing the development, maintenance and support for 2 major products of the MSN content
management system, on boarding of internal clients from multiple markets across the world. Development of web
sites for advertising partners within the MSN web site. Management of third party development and support teams
based in Shanghai, Eastern Europe and India. Global client and internal stakeholder management across multiple
markets.
In addition, I was the product owner of 2 products. Specials and Global Partner Support. This involved developing
product road maps in conjunction with the local markets and ensuring development and smooth rollout of the products across all markets and all global data centres. Global rollout of Match.com MSN partnership sites, across
36 countries. This is an integration project integrating the Match.com membership site to the MSN Live accounts.
Technical on-boarding for new MSN partner Astro Center Australia and CareerBuilder across Europe.
Clients include Match.com, Astro Centre, Ford, Careerbuilder and Monster.
Advertising, Product owner, Content, Integration, Stakeholder Management, Management, Support, Development, Web, Manager
2007 - 2007
job
VCCP (UK), Senior Project Manager
unknown.
Project Manager, Manager
2006 - 2007
job
Endemol Digital Media (UK), Project Manager
Endemol Digital Media (UK).
Project Manager, Manager
2006 - 2006
temp
Framfab (UK), Project Manager
unknown.
Project Manager, Manager
2001 - 2005
job
Project Manager
Sony Corporation Hong Kong Limited.
Project Manager, Manager
2000 - 2001
job
Analyst Programmer
TopBanana.com Limited.
Analyst
1999 - 2000
job
Developer
iMerchants Limited.
Developer
1998 - 1999
job
Developer
Open Creative Limited.
Developer
1996 - 1997
internship
Intern Developer
Financial Intelligence and Research.
Developer, Internal
My education
1994
-
1998
City University
BSc, Computer Science
BSc, Computer Science
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