Gaia M. , Bregnano, Italy

After receiving my diploma in 2016, for languages, I have moved to London, UK, in order to improve my English skills. I began working in customer service as waitress, sales assistant and barista. During these work experiences I have learnt how to work in an excellent way even under pressure and I managed to improve my mentoring skills as I was a point of reference for the new colleagues. In April 2018, I started working at AXA Assistance as claims handler. The customers' claims were coming from Europe therefore I had to deal with Italian, Spanish and German customers mainly (as these are the languages I have studied) although very often I had to manage claims in Polish or even Greek, to name a few. It was a very challenging position but I really enjoyed my time in AXA. Unfortunately for personal reasons I had to leave the UK and go back to my Country, Italy.
I am a very sunny person, ambitious, who loves challenges and gaining new experiences. I am a lover of reading, writing and drawing and these are my main activities in my free time. I also love nature and the open air, in fact I take care of my garden with flowers and vegetable to grow.
My experience in London has been really important for my personal growth in the work environment. I have learnt to deal with stress in a busy environment, to be dynamic and reach the deadlines.