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Strong Virtual Assistant
Caitlin Hogan
,
london, United Kingdom
Experience
Other titles
Skills
I'm offering
Having worked the in's and outs of restaurants for the past 8 years in a numerous amount of roles and most recent role as Reservations and Events Executive I have developed good time management skills where I am able to prioritise and manage tasks. I also understand the importance of customer service and this is reflected in my determination to deliver the best client-centred care by listening to what the client wants.
Markets
United Kingdom
Language
English
Fluently
Italian
Fluently
Ready for
Larger project
Ongoing relation / part-time
Available
My experience
2018 - ?
job
Reservations and Events Executive and Sales and Marketing Assistant
Laki Kane LTD.
England
Duties Included:
• Efficient management of all incoming emails, reservations requests, phone calls and event enquiries.
• Hosting and seating guests
• Management of daily floor plans
• Proposing, planning and promoting special events.
• Implementing task lists
• Monitoring, updating and running social media
• Management of partnerships and working closely with companies for third party sales (Virgin Experience, Buy A Gift)
• Optimizing all marketing opportunities via third party websites and search browsers
• Reaching out to companies/small businesses for collaboration and media coverage
• Creating and sending monthly newsletters
• Management of the guest experience feedback and reviews via online platforms.
Duties Included:
• Efficient management of all incoming emails, reservations requests, phone calls and event enquiries.
• Hosting and seating guests
• Management of daily floor plans
• Proposing, planning and promoting special events.
• Implementing task lists
• Monitoring, updating and running social media
• Management of partnerships and working closely with companies for third party sales (Virgin Experience, Buy A Gift)
• Optimizing all marketing opportunities via third party websites and search browsers
• Reaching out to companies/small businesses for collaboration and media coverage
• Creating and sending monthly newsletters
• Management of the guest experience feedback and reviews via online platforms.
Social Media, Marketing, Websites, Event, Management, Sales, Hosting, Monitoring, Search, Online, Social
2016 - 2018
job
Supervisor, Wait Staff, Bartender
Sagra Restaurant, Bar.
Australia
Duties included:
• Implementing seasonal and cost-effective cocktails
• Preparing standard recipe sheets
• Greeting and seating guests
• Reservation management
• Opening and closing procedures - floor
• Opening and closing procedures - bar
• Conversing and dealing with customers
• Staff management and guidance
• Training all staff in the sequence and service of the bar
• Training all staff in the sequence and service of the floor
• Ordering and stock rotation
• Implementing product and procedure lists
• Co-ordinating the floor staff for a la carte and function services
• The ability to control service and staff in a very fast paced environment
• Staff motivation and morale
• Stock control and rotation
• Induction of new staff
• Dealing with customer complaints
Duties included:
• Implementing seasonal and cost-effective cocktails
• Preparing standard recipe sheets
• Greeting and seating guests
• Reservation management
• Opening and closing procedures - floor
• Opening and closing procedures - bar
• Conversing and dealing with customers
• Staff management and guidance
• Training all staff in the sequence and service of the bar
• Training all staff in the sequence and service of the floor
• Ordering and stock rotation
• Implementing product and procedure lists
• Co-ordinating the floor staff for a la carte and function services
• The ability to control service and staff in a very fast paced environment
• Staff motivation and morale
• Stock control and rotation
• Induction of new staff
• Dealing with customer complaints
Training, Management, Service, Motivation
2015 - 2017
job
Waitress, Cashier, Host
Rococo Italian Restaurant.
Australia
Duties included:
• Competent use of OrderMate systems
• Order taking
• Reservation management
• Answering phones
• Greeting and seating guests
• Opening and closing procedures -floor
• Induction of new staff
• Training all staff in the sequence and service of the floor
• Conversing and dealing with customers.
Duties included:
• Competent use of OrderMate systems
• Order taking
• Reservation management
• Answering phones
• Greeting and seating guests
• Opening and closing procedures -floor
• Induction of new staff
• Training all staff in the sequence and service of the floor
• Conversing and dealing with customers.
Training, Management, Service
2015 - 2015
job
Waitress, Cashier
unknown.
Australia
Duties included:
• Order taking
• Food/Beverage running
• Reservation management
• Answering phones
• Greeting and seating guests
• Opening and closing procedures floor
Duties included:
• Order taking
• Food/Beverage running
• Reservation management
• Answering phones
• Greeting and seating guests
• Opening and closing procedures floor
Management
2013 - 2015
job
Waitress
Café De Cruz.
Australia
Duties included:
• order taking
• Food/beverage running
• Opening and closing procedures floor
• Greeting and seating guests
Duties included:
• order taking
• Food/beverage running
• Opening and closing procedures floor
• Greeting and seating guests
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