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Experienced Manager in Public and Private Sector
Samantha Woodcock
,
London, United Kingdom
Experience
Other titles
Skills
I'm offering
A self-starter with management expertise in social enterprise and education sectors, children’s services, civil society helping to build better futures for young people. Masters of Science from Oxford University, passionate and determined to make positive social impact through business. Core strengths include advanced quantitative and qualitative research, business acumen; building strong partnerships for impact; excellent analytical skills; budgeting & financial management, leadership and teamwork; agility in managing change & tackling complexity. Aspiring to pursue a career in Sustainable Social Impact in multilateral and international organisations.
Markets
United Kingdom
(Remote
only)
Language
English
Fluently
Portuguese
Fluently
Ready for
Ongoing relation / part-time
Available
My experience
2019 - ?
job
Business Support Manager
Achieving for Children.
Providing Business Support across three London boroughs within a social enterprise and local authority
environment. Ensuring statutory requirements are met, driving change, and providing a functioning
service.
Strategy and Improvement
• Creating pilots to drive technological change. Collecting quantitative and qualitative data to analyse
impact from key stake holders
• Influencing stakeholders to implement changes to key business support systems implementing
digitalisation of signatures which reduced the risk of late payment of invoices
• Creating measurements of productivity for the Business Support frontline staff which resulted in savings of £27,000 by not hiring
• Recognising that company culture is not embedded within the business and driving this forward
with senior management
People Management
• Arriving in a new post where staff morale and teamwork is low. Implementing team vision and values
to ensure productivity is key for 5-8 employees
• Performance management to improve productivity. By raising expectations and creating quantitative
trackers in each department area to ensure that the service remains effective and staff remain
productive
Relationship Management
• Improving relationships between Business Support and stakeholders across the business
• Influencing and negotiating with senior management to drive Business Support needs
environment. Ensuring statutory requirements are met, driving change, and providing a functioning
service.
Strategy and Improvement
• Creating pilots to drive technological change. Collecting quantitative and qualitative data to analyse
impact from key stake holders
• Influencing stakeholders to implement changes to key business support systems implementing
digitalisation of signatures which reduced the risk of late payment of invoices
• Creating measurements of productivity for the Business Support frontline staff which resulted in savings of £27,000 by not hiring
• Recognising that company culture is not embedded within the business and driving this forward
with senior management
People Management
• Arriving in a new post where staff morale and teamwork is low. Implementing team vision and values
to ensure productivity is key for 5-8 employees
• Performance management to improve productivity. By raising expectations and creating quantitative
trackers in each department area to ensure that the service remains effective and staff remain
productive
Relationship Management
• Improving relationships between Business Support and stakeholders across the business
• Influencing and negotiating with senior management to drive Business Support needs
Performance Management, Management, Embedded, Service, People management, Support, Enterprise, Manager, Social
2018 - 2019
job
Hosted Nobel Peace Prize Laurate, Professor Muhammed Yunus, Curator
Uinspire LTD.
Sep 19 - Dec 18
Launched the start-up enterprise through liaising with schools and charities to enable disadvantaged children the opportunity to network with professionals within the micro-finance industry. Organised a key launch
event which enabled the start up to gain substantial traction within the industry
Hosted Nobel Peace Prize Laurate, Professor Muhammed Yunus, Curator of Micro-finance
• Key note speech, book signing, Q&A and networking drinks.
• Live streamed the entire event on Facebook created media attention that gained crucial investors
• Marketed and sourced 200 attendees, which enabled £2000 donated to various charities
• Sourced sponsorship input of £2,000 through contacting similar start-up charities that needed exposure
Launched the start-up enterprise through liaising with schools and charities to enable disadvantaged children the opportunity to network with professionals within the micro-finance industry. Organised a key launch
event which enabled the start up to gain substantial traction within the industry
Hosted Nobel Peace Prize Laurate, Professor Muhammed Yunus, Curator of Micro-finance
• Key note speech, book signing, Q&A and networking drinks.
• Live streamed the entire event on Facebook created media attention that gained crucial investors
• Marketed and sourced 200 attendees, which enabled £2000 donated to various charities
• Sourced sponsorship input of £2,000 through contacting similar start-up charities that needed exposure
Facebook, Event, Network, Networking, Finance, Sponsorship, Enterprise, UP
2018 - 2019
job
Assistant Director
Explore Learning.
Managed the largest tuition centre in the UK with over 400 children attending every week, with a total revenue of £60,000 a month. Responsible for all areas of the business
Sales and Marketing
Improved monthly conversion by 2% through reviewing sales pitches and conducting weekly workshops
Increased sustainable yearly membership by 5% through exceeding sales, retention and conversion KPIs
Developed relationships with schools and local communities that increased annual turnover by £6,000 extra revenue a year
Recruitment and Customer Service
Optimised the recruitment process enabling the hiring of competent and talented tutors resulted in: improved customer service satisfaction survey by 20%, improved average monthly membership by 3 months, increased the referral rate by 2.5% and lowered staff turnover by 10% Measured attainment levels and planned interventions which increased children’s progression rate by 3 months
Strategy Implementation
Quarterly business SWOT analysis to achieve KPIs and maintain overall business performance
Reducing costs by 3.5% annually by adjusting internal spending on resources
Sales and Marketing
Improved monthly conversion by 2% through reviewing sales pitches and conducting weekly workshops
Increased sustainable yearly membership by 5% through exceeding sales, retention and conversion KPIs
Developed relationships with schools and local communities that increased annual turnover by £6,000 extra revenue a year
Recruitment and Customer Service
Optimised the recruitment process enabling the hiring of competent and talented tutors resulted in: improved customer service satisfaction survey by 20%, improved average monthly membership by 3 months, increased the referral rate by 2.5% and lowered staff turnover by 10% Measured attainment levels and planned interventions which increased children’s progression rate by 3 months
Strategy Implementation
Quarterly business SWOT analysis to achieve KPIs and maintain overall business performance
Reducing costs by 3.5% annually by adjusting internal spending on resources
Sales development, Marketing and sales, Business strategy, Business Analysis, Finance, Retention, Customer experience, Customer service, Marketing, Communication, Recruitment, Business development
My education
2016
-
2017
University of Oxford
MSc, Sociology
MSc, Sociology
2013
-
2016
University of York
BA, Sociology with Social Psychology
BA, Sociology with Social Psychology
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