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Experienced Management Consulting Banking Professional at Accenture UK. Business/IT Transformation & Strategic Program - Actively Looking for a Change within the Financial Services with Immediate Start.

Pankaj Gupta FCA , ACA, SAFe , LONDON, United Kingdom


Experience

15 - 24 years

Skills

Agile project management Consulting Business strategy Business Process Management Business transformation + 1 more

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Pankaj Gupta FCA, ACA, B. Com (Honors)
Management Consulting Manager at Accenture, UK
Mobile : + 44 7557 756 585 | Email: ****@****.** | Skype: http://*********.**


 Experienced, Dynamic and Result Driven Management Consulting Professional with over 17 years of extensive experience in the Financial Services Industry across both the Mature and Emerging Markets.
 Pankaj is a versatile and proactive leader with an analytical and strategic mindset. He has worked in multiple Geographies spanning across Middle East & Africa (Bahrain, Saudi Arabia, Dubai, Abu Dhabi, Kuwait, Qatar, Jordan, Sudan), Asia Pacific (Singapore and Thailand), Europe and Indian sub-continent. Led and Delivered Programs for some of the Leading and Globally Recognized Tier 1, Fortune 500, Large Banks and Financial Institutions shaping their Business, IT Transformation/Enablement, Change Management and Strategic Programs.
 Pankaj comes with a Specialisation in Functional areas of Operations Excellence, Customer Experience and Customer Journeys, Customer On-boarding (KYC, CDD and EDD), Business Architecture, Design and Strategy, Undertaking extensive Research and Market Assessments, Business Analysis and Requirements Gathering/Traceability/ Articulating Business Requirements to Tech specifications, Business Process Re-engineering (Six Sigma Green Belt) with a focus on Automation and Digital enablement, Process Mining tools, Target Operating Model, Cost Reductions, Financial Crime Transformations (KYC, AML, Sanctions) and Regulatory Compliance Transformations (FATCA, CRS and DAC6).
 Pankaj has led and delivered multiple Large-Scale Technology Transformation Program ($2 mil -$7 mil) covering Core Banking Transformations and Modernizations (T24, Finacle), AML and Sanctions Implementations (SAS, FircuSoft), ERP Implementations (Kastle, ORION, Microsoft Dynamics), Digital Enablement, IT Effectiveness and Strategy, Data Migrations, Ring Fencing, Wealth Management and Regulatory Compliance Implementations (Covering FATCA, CRS etc).
 Strategy engagements with Leading Banks in areas of Cost Reduction, Location Optimisation Strategy, Diversification Strategy, Target Operating Models, Product launch and Customer On-Boarding Journey and Channels.
 Pankaj has also led Strategic initiatives with leading Banks in areas of Payments Innovations, Open Banking and have been working closely with Payment Fintechs (ONDOT), RegTech (TAINATECH) and Niche RPA – Process Mining Tools Provider (Celonis) to drive Sales Agenda and develop Content and Capability.
 Pankaj has been leading discussions with the C-Suites in these areas and have been driving Business Growth and Delivery in this space. He has been successful to build a trusted relationship with Clients and have developed Relationships by way of sharing the POVs, sharing experiences to deliver Value to Clients.
 Pankaj has been active in Business Development activities and have been driving Sales while working together with Managing Directors, Alliance Partners. Pankaj has a natural and excellent Client Relationship Skills and has established strong relationship with the Clients here in UK and abroad. In FY 19, Pankaj was responsible to identify and convert opportunities to the extent of $1.5 million.

Key Skills and Accomplishments
 Passionate about Practice Development, leading new initiates and campaigns and driving them to meet desired outcomes. Pankaj is the Accenture’s Core Banking Champion for Loans in the Banking Sub Practice and leads the initiative to cover areas of Content, Capability and Connect.
 Pankaj also led the EY FATCA Practice in Bahrain, driving sales, meeting targets and managing revenues. Participated as Guest Speakers in multiple local events in Bahrain and other GCC countries.
 Pankaj is passionate about People Development, Mentoring and Coaching. Played a Lead Role in Shaping the People Agenda during his employment tenure: Facilitator at Accenture’s - Corporate Citizen Program, Edinburgh, on Consulting and Communication Skills, Facilitated at EY Global Events – New Senior Program – Consulting Skills, Amsterdam (2013-2016), Facilitated at EY India, New Senior Program (2015), EY GTH India, Gurgaon (2008) -Training on JE Analysis.
 Consistent High Performer having won awards in all the organizations worked till date – Advisory Achievement Awards (Leading FATCA Practice and Campaign in EY Bahrain -EY), Top Performing Employee (EY), Best Counsellor -2014, Star Performer (Mahindra Satyam), Leadership, Innovation Skills (UTI ISL), Injaz Rewards by Her Highness, Kingdom of Bahrain.
Professional Experience

Accenture Consulting, London, United Kingdom
Management Consulting Manager, Financial Services Apr 16 to Present
Responsibility Outline: Leading Complex & Large-Scale Business, IT Transformation/Enablement and Change Programs ~ End to End Delivery and Management ~ Strategic Direction Initiative ~ Practice Growth and Development ~ Lead Generation and Sales ~ Pursuits, Proposals, Campaigns and Initiatives ~ Account and People Development
The Highlights:
 Led and Delivered some of the Complex and Strategic High Value Programs for the leading Global Banks and Building Society Head Quartered in UK. Coverage of these programs include Business Process Re-engineering, Operating Model Transformations, Cost Reduction and Strategic Directions, Core Banking Modernisation (Multi Million $ 3-year program), Data Strategy (Sort Code Data Migration, Dress Rehearsals and Central Command and Control), Implementation Project Management (Wealth and Metrics Application), Design and Strategy (Cost Reduction, Automation, Business Process Re-engineering) and Agile Delivery ($ 7 mil Cross Geography Prog)
 Within Accenture, Lead the Core Banking Champions (Loans) initiative and responsible for Sub Practice growth (Content. Capability and Connect).
 Active participation in Sales Lead Generation, Proposals, RFP responses and practice growth activities.
Key projects Led and Delivered:
(a) Privilege Access Management – Scaled Agile (SAFe) Deliver, Leading Building Society, UK
 Scaled Agile Program Lead for a $7mil Information Security Program managing a team of 40+ resources in a cross-geography mode.
 E2E delivery accountability with direct visibility and reporting to the Senior Management Team.
 Hands on delivery of the Program using Agile delivery tools e.g. JIRA, Confluence etc.
(b) Operations Transformation Program – Target Operating Model and Business Process Review - Cost Reduction Implementation – One of the Top 3 Global Bank, HQ in London, UK
 Review of the Cost Reduction Business Case submitted by Bank’s CIO for implementation.
 Analyzed them to assess their suitability in line with Business Strategy of the Bank.
 Provided recommendation as appropriate to align the Business Cases to Bank’s Global Business Strategy for Cost Reduction and Optimisation.
 Review of the Key Retail Banking Business Processes. Identified opportunities for operational efficiencies and provided recommendations for digitisation, automation and improvement.
(c) Tax Operation Transformation (FATCA and CRS) - BPR, Target Operating Model - Cost Reduction and Automation, Tier I Global Bank in UK
 Strategic Analysis of the existing FATCA and CRS Process Design and identified improvement and automation opportunities for cost and operational efficiencies.
 Analysis of the existing Target Operating Model focusing on the Strategic elements of Location Optimization, Data Strategy and defined the Target Operating Model with an implementation roadmap covering both the tactical and strategic directions.
 Led the discussions with the Banks Global Business Functions and Teams to come to a consensus and then agree on an approach to complete the Implementation of the revised Business processes, Technology Changes and implement the new Target Operating Model.
 Led an exercise to complete the Requirements gathering exercise for the technology changes and
 Implementation Quality Assurance.
 The project was successful to deliver and meet the cost savings target of $2mil-$5mil.
(d) Business Processing Re-engineering and Core Banking Modernisation Program (Temenos – T24), Second Largest Building Society in UK
 Business Analysis and Design Program Lead for the Business Transformation and Core Banking Modernisation Large Scale Program.
 End to End responsibility for Delivery for the Analysis and Design phase. Key responsibilities include Planning and Approach, Stakeholder and SME Management, Shaping and leading the Process Led Workshops, Impact analysis for change impacts to Target Operating Model, leading the Change Management Meetings, Resource Management and Training.
 Other delivery responsibilities include – Lead and deliver Process Led Workshops, completing the Business Process Re-engineering sessions and workshops along with SMEs, Vendors and Society Members, Design Decision and Gaps discussions, engaging with vendors to assess the Gaps Criticality and arrive at Gaps estimations, arriving at Cost Estimations, delivery of Target Business Process Documentation, finalisation of the Requirements Gathering Document, delivery of Business Requirements Document.
 Leading the Design Board and other Governance Forums to conclude and agree on outstanding design decisions. SteerCo representation and Program Reporting across multiple Committees.
 Led the Requirements Gathering Sessions together with Society SMEs, business units and other impacted stakeholders. Ensured completion of the BRDs, Requirement Traceability Matrix and obtain sign off on the same from Business.
 Present findings and insights to the Board and Program Steer Co to arrive at key Project Decision.
(e) IT Transformation Program – DevOps Location Optimisation Strategy, Design and Implementation – One of the Top 3 Global Bank, HQ in London, UK
 The ITT-DevOps Program was aimed at enhancing and maturing the client's IT delivery capability, providing agility and simplicity in delivering change and service to the business, through the adoption of Agile and DevOps methodologies.
 DevOps Design Strategy (People, Process, Tools and Infrastructure) for 4 key Global Business Functions
 DevOps Blueprint Document design and implementation strategy along with a Location Optimisation Strategy. Designed a DevOps Industry Guide along with SME’s.
 Led workshops with Senior Leadership of the Bank to review the implementation strategy and provide appropriate recommendations for DevOps Adoption.
(f) IT Transformation Program- Metrics Solution Design and Implementation – One of the Top 3 Global Bank, HQ in London, UK
 Design and definition of the Outcome Metrics for DevOps Implementation. Contributed by way of defining the key process surrounding Metrics Tools Implementation (Reference Data Management, Test and Defects Management etc.)
 Led the IT EXCO Tactical reporting for Outcome Metrics using Confluence, JIRA and other Agile Tools
(g) Structured Ring Fencing – Sort Code Migration Data Strategy (Dress Rehearsals), Global Bank, HQ in London, UK
 Work stream Lead for the SCM Dress Rehearsals workstream. Engaged with the Bank’s CIO towers, Technical/ Business Teams and the stakeholders across the Bank to shape up a Dress Rehearsal Strategy and Approach for the SCM program.
 Led 4 independent dress rehearsals by replicating the actual migration event engaging all the stakeholders (internal and external teams, cutover tool etc.) by invoking Central Command Centre and Command and Controls.
 Played role of Reconciliation Lead during the Sort Code Migration Events. Designed reconciliation processes and shaped up a governance structure to effectively complete reconciliations during the actual migration event. Key outputs delivered include reconciliation reports, dashboard and documentation of the reconciliation processes using Confluence.
(h) Implementation Project Management (Wealth Containment Solution) – One of the Top 3 Global Bank, HQ in London, UK
 Project Managed the complex Technical Implementation of the Wealth Containment Solution for on-boarding and account opening of the new Wealth Clients of the Bank.
 Key challenges handled included management of changing requirements, engagement with multi geography business and technical teams (architects, testing and release management) and formulate solutions to solve the complex demanding client situations and project timelines.
 Led the implementation from front and was successful to close some of the critical technical challenges in hand and deliver the project in time.

Ernst & Young, Kingdom of Bahrain
Senior Manager – Performance Improvement – IT Advisory, Financial Services Nov 09 To Apr 16
Responsibility Outline: Sales, Business and Practice Development ~ Delivery ~ Program/Project Management ~ Engagement Management and Operations ~ Pursuits/Launch of New Campaigns ~ Account Management ~ White Paper Development/ Research ~ Coaching//Mentoring ~ People Development
The Highlights:
 Key member of EY’s IT Advisory Practice focused on Financial Services. Spearheaded the delivery and management of Complex strategic projects, led Campaigns/Pursuits, Strategic Initiatives, proactively engaged in People and Practice Development.
 Played a pivotal role in shaping the People Agenda of the firm by contributing as a Facilitator to EY’s Consulting and Leadership Schools in Amsterdam and India.
Key projects Led and Delivered:
(a) Business and IT Strategy-New Savings Product Launch, Customer Experience and Customer Journey (Over USD$ 1 million): Business strategy formulation for launch of new savings product. Design of IT /Technology Strategy and Roadmap to support the business strategy.
(b) Business Diversification Strategy, Leading Credit Card player in GCC: Work stream lead leading team of 10 resources. The strategy was implemented yielding significant business outcomes
(c) Business Process Re-engineering, KYC Transformation and Digital Customer Experience (Over US$ 2 million), Leading Islamic Bank, Malaysia and KSA HO: Customer On-boarding process transformation, IT Change Program to transform customer on boarding experience. Design of KYC, AML and Sanctions on boarding processes in line with regulatory requirements.
(d) Business Process Re-engineering (Over US$ 1 million), Savings Bank, KSA: Work stream Lead. Redesign of retail banking business process flows, KPI definitions and IT requirements definition for implementation.
(e) AML/Transaction Monitoring and Sanctions Implementation (Over US$ 5 million), Largest Global Islamic Bank, KSA: Project Management and Work Stream Lead for TMS and Sanctions. Target Operating Model Design, Requirements gathering, BRD, vendor selection, contract review, test strategy and UAT test assistance.
(f) Core banking TEMENOS T24 Implementations (Over US$ 1.5 million), Bahrain: Implementation Project Management. Functionally contributed during requirements/GAP analysis, BRD finalization, Test strategy and Cut Over planning activities.
(g) IT Effectiveness Assessment and Review, Global Bank based out of KSA: Delivery Lead for IT effectiveness review across all IT functions of Bank.
(h) IT Strategy (US$ 850K-US$ 1million), Leading GCC Regional Bank: Delivered Group wide IT strategy for a leading banking group in GCC. The client acknowledged the EY work and went ahead to implement all the projects defined as part of the strategy exercise.
(i) FATCA assessments and Implementations (Over US$2.5 million), Leading Banks across GCC: FATCA Practice and Implementation Lead for Bahrain. Led over 7+ FATCA implementation projects in Bahrain and Kuwait.
(j) Digital Transformation, Practice Development: Part of MENA FS Digital Transformation team. Responsible for design of knowledge materials, white papers, methodology design and approach for projects.
(k) Banking applications / ERP reviews, Leading Banks GCC: Lead for Pre/Post application reviews. Key applications reviewed include review of Temenos-T24, Flexcube, Finacle, iMAL, Trade Innovations, Kastle etc.
(l) Vendor selections: Led and Managed 8+ Core Banking, ERP system/vendor selection engagements across GCC. Led requirements finalization, attended vendor demonstrations and evaluations, RFP development etc.

Mahindra Satyam, Singapore and Thailand
Project Manager – Business Intelligence and Performance Management Jul 05 to Oct 09
Responsibility Outline: Program/Project Management and Delivery ~ Engagement Management ~ Service Delivery ~ Pre-Sales and pursuits ~ Lead generation ~ Client relations ~ White paper development and research

The Highlights:
 Program Management and Delivery of large scale, complex high value transformation projects for leading Tier 1 Banks encompassing core banking implementations, asset liability and risk management, credit and collateral management, data warehousing and business intelligence, strategy and business process re-engineering.
 Actively involved in pre-sales activities, RFP response and proposal submissions and presentation.
Key Projects, Roles and Responsibilities:
(a) Business Process Re-engineering-Riyadh Bank, Saudi Arabia: Business process analysis, process automation and process efficiency recommendations, source system analysis and KPI definitions.
(b) Business Process Re-engineering and Datawarehouse Migration-Siam Commercial Bank, Thailand: Requirements gathering/GAP Analysis, Requirement Traceability Matrix, Business Process Re-engineering for the credit and loan processes, Source to target data mapping (credit, loan) and data modelling using FSLDM.
(c) ALM/Market Risk FERMAT Implementation Project-OCBC Bank, Singapore: Project and change management, Project risk management, Vendor management, BRD definition and finalization, UAT Strategy Development, UAT test cases development.
(d) Datawarehouse Migration and Finacle Core Banking Implementation-DBS Bank, Singapore: Project management, Change management and Issues and Risk management. Data Migration and cut over planning, facilitated source data analysis, identifying data gaps and finalizing data requirements.
(e) Datawarehouse Migration- DBS Bank, Singapore: Led data modelling exercise for loans and credit cards using FSLDM data model.

AXIS Bank, Kolkata, India
Deputy Manager, Corporate Credit Sep 03 to Jul 05
Responsibility Outline: Corporate Credit Officer (SME and Large Corporates), Credit appraisals and Credit Approval and Decisioning ~ Credit ratings/ assessment ~ Credit documentation and operations ~ MIS ~ Financial Analysis ~ Client relationship management ~ Credit portfolio development

UTI Investor Services Limited, Kolkata, India
Assistant Manager, Operations and Finance Feb 01 to Sep 03
Responsibility Outline: Mutual Fund Operations ~ MF repurchase, after sale ~ Client relations ~ Unit Capital reconciliations




Academic Credentials
Education and Certifications:
(a) Chartered Accountant (FCA, ACA), Institute of Chartered Accountants of India (2004)
(b) Bachelor of Commerce (Honours), 1st Class First, St Xavier’s College, Calcutta University (1998)
(c) Diploma in Information & Systems Management, Aptech Computer Education, India (1997)
(d) Scaled Agile (SAFe 4) Certification

Professional Affiliations
(a) Institute of Chartered Accountants of India (FCA) – Life Member
(b) Professional Bankers Certification (PBC) – Member
(c) Project Management Institute (PMI)- Member
(d) Scaled Agile Inc (SAFe 4) - Member

Personal Details
(e) Date of Birth : 6th Jan 1977
(f) Passport Details : Z2424118, Valid till 19-10-2025
(g) Present Address : 13 Jessops Wharf, Tallow Road, Brentford, Middlesex, TW88EH UK
(h) Permanent Address : 16/2A Dover Lane, Kolkata- 700029, West Bengal, India

References available upon request

Markets

United Kingdom

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Language

English

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Typically available within 14 days



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