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jobs
Freelance UX Designer / UX Consultant
Francois Bredenkamp
,
London, United Kingdom
Experience
Other titles
Skills
I'm offering
I am a UX Designer based in London UK, with a degree in Fine Art, a User Experience Design Circuit Certificate from General Assembly and a member of the Interaction Design Foundation.
I have experience in collaborating with teams to create full lifecycle digital projects as well as physical Service Experience for companies from a vast range of industries using UX Design principles.
I approach projects by gaining understanding of the business and industry of the clients, through communication and research as well as establishing their goals and challenges, balancing the information with user empathy by understanding user pain points using factual information gained from them either by interview or observation using these facts to create engaging products and services having fun while doing it.
I firmly believe in continuous education and learning from experiences gained throughout your career as well as keeping yourself informed of the ever changing landscape of product development.
I have experience in collaborating with teams to create full lifecycle digital projects as well as physical Service Experience for companies from a vast range of industries using UX Design principles.
I approach projects by gaining understanding of the business and industry of the clients, through communication and research as well as establishing their goals and challenges, balancing the information with user empathy by understanding user pain points using factual information gained from them either by interview or observation using these facts to create engaging products and services having fun while doing it.
I firmly believe in continuous education and learning from experiences gained throughout your career as well as keeping yourself informed of the ever changing landscape of product development.
Markets
United States
(Remote
only)
United Kingdom
Denmark
(Remote
only)
Norway
(Remote
only)
Sweden
(Remote
only)
Finland
(Remote
only)
Links for more
Once you have created a company account and a job, you can access the profiles links.
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2019 - 2019
freelance
UX Design Consultant
Deloitte.
Deloitte.
• UX Design for proposition brought forward by Partners to develop solutions for their Corporate and Investment bank clients to improve the Customer Lifecycle Management and Holistic View experiences.
• Involved in stakeholder interviews and whiteboard sessions to understand business & proposed hypotheses.
• Conducting user research through user interviews and surveys as well as competitive research. Synthesising research to validate prioritised hypotheses and proposed solutions.
• Development of Personas, User Stories, Scenarios, User Flows, Information Architecture and Navigation.
• Rapid Prototyping, live sketching during research phases and low fidelity user testing.
• Applying Data Visualisation through graphic representation of data by producing images to communicate relationships among represented data for wireframes and prototypes.
• Delivering detailed designs of prioritised solutions including low-fidelity prototypes and demo high-fidelity
Prototype to showcase the defined solutions. Performing User Testing for proposed solutions.
• Involved in stakeholder interviews and whiteboard sessions to understand business & proposed hypotheses.
• Conducting user research through user interviews and surveys as well as competitive research. Synthesising research to validate prioritised hypotheses and proposed solutions.
• Development of Personas, User Stories, Scenarios, User Flows, Information Architecture and Navigation.
• Rapid Prototyping, live sketching during research phases and low fidelity user testing.
• Applying Data Visualisation through graphic representation of data by producing images to communicate relationships among represented data for wireframes and prototypes.
• Delivering detailed designs of prioritised solutions including low-fidelity prototypes and demo high-fidelity
Prototype to showcase the defined solutions. Performing User Testing for proposed solutions.
Wireframing, Prototypes, Wireframes, User experience design, User testing, User journey, User stories, UX Design, User Experience, Design thinking, UI Design, Sketch, User research, Prototyping, Communication, Idea generation, Concept Development, Visual identity, Adobe Illustrator, Adobe Photoshop, Design, Digital design, UX
2011 - 2019
freelance
Various Clients Various Industries
Various.
Working on various client projects most notably BritePlan which is a SaaS enterprise resource planning and scheduling system as UX Designer successfully performing User Research through user interviews, persona development, user flows, wireframing, rapid prototyping and hi-fidelity prototyping handoff as well as partially being involved in user testing. Tools used Sketch, UX Pin, inVision, Adobe Creative Suite.
• Establishing and maintaining strong working relationships with my clients, and key stakeholders whilst considering user and stakeholder requirements and confidently discussing ways of reaching common goals.
• Developing Content Management System sites for clients as per case study example, for Fox Bars & Restaurants, by utilising their data during research as well as performing interviews with existing users, working with the Sales & Marketing team to develop ideal Personas based on findings, Information Architecture based on company data, user flow, site map, wireframing, sketching prototypes and hi-fidelity prototype within WordPress as well as the User Interface design using Adobe Creative Suite, manipulating HTML, CSS and JavaScript code, testing & iterations cycle and handing off to clients to manage CMS.
• Establishing and maintaining strong working relationships with my clients, and key stakeholders whilst considering user and stakeholder requirements and confidently discussing ways of reaching common goals.
• Developing Content Management System sites for clients as per case study example, for Fox Bars & Restaurants, by utilising their data during research as well as performing interviews with existing users, working with the Sales & Marketing team to develop ideal Personas based on findings, Information Architecture based on company data, user flow, site map, wireframing, sketching prototypes and hi-fidelity prototype within WordPress as well as the User Interface design using Adobe Creative Suite, manipulating HTML, CSS and JavaScript code, testing & iterations cycle and handing off to clients to manage CMS.
Design thinking, User-driven design, User-oriented design, User Test, User journey, User surveys, User stories, User testing, User-centered design, User Interface Design, Wordpress, Web design, Design, Concept Development, Idea generation, User Experience, Rapid Prototyping, Prototypes, User experience design, Wireframing, UX Design, Prototyping, Sketch, Adobe Illustrator, Adobe Photoshop, Visual identity, Graphic design, Digital design, UX, User research
2019 - 2019
project
Connected / Smart Home
http://www.francoisbredenkamp.com/secure-home/
In February of 2019 I started a intensive mentor led 6 week online UX Design Circuits course through General Assembly and completed it in May 2019. The course covers all aspects of UX Design processes focusing on User Centred Design principles, balancing stakeholder expectations with that of the user
The goal was to ensure that my knowledge and experience were still current and valid in a fast changing UX Design environment. I believe in continuous learning and self development and keeping informed of new techniques in your chosen field.
General Assembly
In February of 2019 I started a intensive mentor led 6 week online UX Design Circuits course through General Assembly and completed it in May 2019. The course covers all aspects of UX Design processes focusing on User Centred Design principles, balancing stakeholder expectations with that of the user
The goal was to ensure that my knowledge and experience were still current and valid in a fast changing UX Design environment. I believe in continuous learning and self development and keeping informed of new techniques in your chosen field.
User-oriented design, Prototyping, Wireframing, Visual identity, Digital design, Adobe Photoshop, Adobe Illustrator, Sketching, Sketch, User-driven design, User group survey, User research, User Test, User journey, User surveys, User stories, User testing, User-centered design, User Interface Design, User experience design, User Experience
2015 - 2019
job
Service Design - Security Department - Director of Security
Taj Hotels London.
The role involved designing the hotel’s security models, plans and procedures and designing an effective guest security service experience.
• Applying UX Design & User Centred Design principles by gathering stakeholder, guest and staff feedback through interviews and research through analysing historical data to strategically design and develop effective & functional departmental and cross departmental procedures and emergency plans.
• Conducting empathy driven interviews with hotel guests and staff to open internal investigations following receiving feedback in the form of a complaint, concern or after an accident or incident to ensure that all facts and evidence are collected, analysed, investigated, appraised and acted upon.
• Dynamic decision-making guidelines incorporated when designing and documenting Crisis Management Plan and Business Continuity Plan to include all possible variables of potential unfolding situations during crisis.
• In order to understand the industry and ensure confidence that procedures complied with legislation and standards I completed IOSH (Institution of Occupational Safety & Health) certification & was member of ASIS an international recognised authority on security matters.
• Planning VIP visits including for Heads of State by a) Researching the VIP, potential threats from external or internal sources and special needs by correlating all relevant requirements provided by the Metropolitan Police Special Branch and VIP Embassy delegations. b) Planning access control, arrival, departure, entry and exit, special emergency and evacuation procedures. c) Transferring all information into user flows d) Testing the user flows by doing physical drills and iterate where necessary e) Documenting final procedures, sharing with selected members of the Management Team and Security Operatives. F) Managing expectations of delegation.
see less
• Applying UX Design & User Centred Design principles by gathering stakeholder, guest and staff feedback through interviews and research through analysing historical data to strategically design and develop effective & functional departmental and cross departmental procedures and emergency plans.
• Conducting empathy driven interviews with hotel guests and staff to open internal investigations following receiving feedback in the form of a complaint, concern or after an accident or incident to ensure that all facts and evidence are collected, analysed, investigated, appraised and acted upon.
• Dynamic decision-making guidelines incorporated when designing and documenting Crisis Management Plan and Business Continuity Plan to include all possible variables of potential unfolding situations during crisis.
• In order to understand the industry and ensure confidence that procedures complied with legislation and standards I completed IOSH (Institution of Occupational Safety & Health) certification & was member of ASIS an international recognised authority on security matters.
• Planning VIP visits including for Heads of State by a) Researching the VIP, potential threats from external or internal sources and special needs by correlating all relevant requirements provided by the Metropolitan Police Special Branch and VIP Embassy delegations. b) Planning access control, arrival, departure, entry and exit, special emergency and evacuation procedures. c) Transferring all information into user flows d) Testing the user flows by doing physical drills and iterate where necessary e) Documenting final procedures, sharing with selected members of the Management Team and Security Operatives. F) Managing expectations of delegation.
see less
Design thinking, User Experience, User research, User-centered design, Concept Development, Project Management, User stories, User journey, User testing, User experience design, Service Design
2015 - 2019
project
Taj Physical Service Design
Taj Hotels London.
http://www.francoisbredenkamp.com/taj/
During the latter part of 2015 until January 2019 I developed my skills to a new level in a non-traditional (non-software) UX Design way and gained experience money can’t buy by designing and developing guest experience as part of the Security department for a renowned international luxury Hotel brand in London.
During the latter part of 2015 until January 2019 I developed my skills to a new level in a non-traditional (non-software) UX Design way and gained experience money can’t buy by designing and developing guest experience as part of the Security department for a renowned international luxury Hotel brand in London.
User Experience, User research, User experience design, User-centered design, User testing, Service Design, Concept Development, Digital design, User stories, User surveys, User journey, User Test, User-oriented design
2013 - 2015
project
BritePlan
Various.
Idea generation, User Test, User surveys, User-oriented design, User-driven design, User journey, User stories, Web design, UX Design, Design thinking, User-centered design, Testing, Idea and concept, Visual identity, Illustrator, Photoshop, User research, Concept Development, Prototypes, Prototyping, User experience design, User Experience, User testing, User Interface Design, Wireframing, Sketching, Sketch, Adobe Illustrator, Adobe Photoshop, Layout, Digital design, UX
My education
2019
General Assembly
Certificate of Completion, UX Design
Certificate of Completion, UX Design
Conduct user research and interviews to drive your design process, and compile a competitive analysis to identify your target market.
Synthesizing Research and Developing a Design Strategy
Build a primary user persona, define your product’s purpose, and find your design direction.
Placement and Layout Design
Organize complex and diverse types of content using key information architecture techniques, and map user flows.
Execution (Wireframing and Prototyping)
Use responsive design patterns to build out hi-fi wireframes that enable you to test your projects with real users.
Usability Testing
Validate your design with users, and improve it by incorporating their feedback.
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