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IT Technician

Amy Gower , london, United Kingdom


Other titles

it project management

Skills

It support Windows Server and Clients IT operation and user support Technical support Installation of IT systems

I'm offering

A highly motivated, organised, flexible and reliable individual who effectively sets up systems and maintains a high standard. A confident and outgoing personality whom enjoys working independently and as part of a team. Able to communicate with a diverse mix of people with a demonstrable commitment to equal opportunity. Currently my main experience is in 1st and 2nd line IT Support. I have developed many transferable skills such as Customer service, Communication, Organisational and Time Management.



• 1st & 2nd line technical support, answering queries and requests face to face or via email, telephone and web chat
• Maintain the IT asset list and provide all IT audit information
• Allocate and manage network accounts to ensure the appropriate levels of access are provided and complies with company policy
• Install, configure and upgrade operating systems and software, using standard business and administrative packages
• Install, assemble and configure computers, monitors, network infrastructure and peripherals
• Proactively provide information to users on the progress of outstanding support calls whilst ensuring an effective and timely resolution
• Actively support the IT team in project work consulting with users and IT team to identify improvements and develop new approaches to provide an effective and efficient IT support service
• Facilitate office moves and relocations
• Use of AD, PowerShell, office 365, MSO, meraki, ninite, adobe creative cloud, Panasonic & CISCO phone portal

Markets

United Kingdom

Links for more

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Language

English

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