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jobs
Web Designer
Joel Morrison
,
Barking, United Kingdom
Experience
Skills
I'm offering
Currently employed on a Help-desk, I use whatever free time I have to better my current skill sets. I've set up my own company in ad hoc IT support along with website designing and have successfully deployed several different websites from different industries. I have experience in help-desk planning and implementation along with asset management for small businesses and start ups, with my drive pushing me to provide my services for bigger firms.
Feel free to have a look at my website at http://********.**
Feel free to have a look at my website at http://********.**
Markets
United Kingdom
Links for more
Once you have created a company account and a job, you can access the profiles links.
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2019 - ?
project
job board website
Web development, Wix, Web design
2019 - ?
job
Support Analyst
White and Case.
Installation of IT systems, It support, Office 365, It administrator, It project management, Configuration Management, Active Directory
2017 - 2019
job
IT Infrastructure Engineer
Oakleaf Partnership.
Diagnosing all IT issues for end users (including support for remote users via Teamviewer, Comodo) whilst
delivering insightful advice and guidance.
Delivering hands on technical support and training to end users with internal CRM system.
Support Broadbean job board portal with issues and training – administering new job boards, creating
accounts and running reports.
Creating and updating database driven Excel reports with complex formula/tables – carrying out board level data analytics and presenting reports for the leadership team.
Running database SQL searches and in the CRM software such as housekeeping and ensuring data integrity.
Expanding cloud file share and document management with Sharepoint Online.
Effective provisioning, operation and maintenance of system hardware and software.
Desktop support for a unified Windows 10 and Server 2016 environment – DHCP, DNS, TCP/IP, VLAN,NAT.
Creating and updating active directory trees, group policies and security groups.
Managing and supporting Office 365, Skype for Business and Exchange Online 2016.
Handle operational tasks for LAN switches, Cisco Meraki access points, NICs, Routers connections for comms and data.
Supporting Citrix XenApp 6.5 - 7.14 for remote and flexible users.
Managing Hyper-V and VMWare ESXI virtual machines including replication, maintenance and migration.
Assist and support Head of IT & Comms with large infrastructure changes.
Manage relationships with vendors and 3rd party service providers – ordering new equipment/services.
Plan and run independent self-assigned projects.
Manage disaster recovery/backup services and jobs.
Patching of various infrastructure systems and components in line with strict security guidelines.
Proactively monitor and report on availability, performance and capacity for infrastructure systems
See less
delivering insightful advice and guidance.
Delivering hands on technical support and training to end users with internal CRM system.
Support Broadbean job board portal with issues and training – administering new job boards, creating
accounts and running reports.
Creating and updating database driven Excel reports with complex formula/tables – carrying out board level data analytics and presenting reports for the leadership team.
Running database SQL searches and in the CRM software such as housekeeping and ensuring data integrity.
Expanding cloud file share and document management with Sharepoint Online.
Effective provisioning, operation and maintenance of system hardware and software.
Desktop support for a unified Windows 10 and Server 2016 environment – DHCP, DNS, TCP/IP, VLAN,NAT.
Creating and updating active directory trees, group policies and security groups.
Managing and supporting Office 365, Skype for Business and Exchange Online 2016.
Handle operational tasks for LAN switches, Cisco Meraki access points, NICs, Routers connections for comms and data.
Supporting Citrix XenApp 6.5 - 7.14 for remote and flexible users.
Managing Hyper-V and VMWare ESXI virtual machines including replication, maintenance and migration.
Assist and support Head of IT & Comms with large infrastructure changes.
Manage relationships with vendors and 3rd party service providers – ordering new equipment/services.
Plan and run independent self-assigned projects.
Manage disaster recovery/backup services and jobs.
Patching of various infrastructure systems and components in line with strict security guidelines.
Proactively monitor and report on availability, performance and capacity for infrastructure systems
See less
Remote team management, Active Directory, Microsoft Server, It support, Office 365, Asset Management, PowerShell, Skype for business, Citrix, Reporting, CRM implementation
2018 - 2018
project
fitness website
ongoing but finished website
https://www.gabriellemovementgroup.com/
https://www.gabriellemovementgroup.com/
Web development, Ecommerce, Wix, Web design, Google analytics, Seo
2018 - 2018
project
therapy website
Website, Wix, Web development, Email development, Online payment, Ecommerce, Google analytics, Seo, Social Media
2016 - 2017
job
Service Desk Technician
ActionAid.
Initial customer response and call logging
• First point of contact for all customer calls and emails to the service desk
• Log calls on behalf of the user ensuring all key information is correctly captured
• Continuously monitor the ticketing system
• Monitor the helpdesk voicemail and take appropriate action
• Monitor Footprints emails and respond appropriately
• Categorise, set priority and assign incoming tickets via email and customer portal
Request Management
• Create & edit distribution & Security group on Active Directory, Exchange Server and Office 365
• Create & edit user details on Customer Active Directory & Office 365
• Image & re-image user devices
• Install additional software for user with relevant approval from AAUK IT Service Desk Team Leader
• Add/edit computer details on Active Directory
• Add/edit printer & printer settings
• Create / Edit VOIP extensions for users
• Set up meeting rooms as requested by meeting organiser
• Allocate and set up mobile devices and laptops
• Conduct new joiner/user IT inductions
• Provide roaming service for overseas travellers
• Manage internal loan system for laptops
• Ensure back up tapes are available for nightly back ups Diagnosis and Troubleshooting
• Monitor the infrastructure monitoring system, create ticket, perform basic trouble shooting and escalate as appropriate
• Update tickets with customer & technician input when required
• Contact user to gather more information & commence basic troubleshooting tasks
• Create & Edit contact details in ticketing system
• Install/troubleshoot/basic health check of customers’ desktops & laptops
• Support & troubleshoot RDP connectivity issue
• Investigate connectivity issues (restart router)
• Investigate and support basic business application
• First point of contact for all customer calls and emails to the service desk
• Log calls on behalf of the user ensuring all key information is correctly captured
• Continuously monitor the ticketing system
• Monitor the helpdesk voicemail and take appropriate action
• Monitor Footprints emails and respond appropriately
• Categorise, set priority and assign incoming tickets via email and customer portal
Request Management
• Create & edit distribution & Security group on Active Directory, Exchange Server and Office 365
• Create & edit user details on Customer Active Directory & Office 365
• Image & re-image user devices
• Install additional software for user with relevant approval from AAUK IT Service Desk Team Leader
• Add/edit computer details on Active Directory
• Add/edit printer & printer settings
• Create / Edit VOIP extensions for users
• Set up meeting rooms as requested by meeting organiser
• Allocate and set up mobile devices and laptops
• Conduct new joiner/user IT inductions
• Provide roaming service for overseas travellers
• Manage internal loan system for laptops
• Ensure back up tapes are available for nightly back ups Diagnosis and Troubleshooting
• Monitor the infrastructure monitoring system, create ticket, perform basic trouble shooting and escalate as appropriate
• Update tickets with customer & technician input when required
• Contact user to gather more information & commence basic troubleshooting tasks
• Create & Edit contact details in ticketing system
• Install/troubleshoot/basic health check of customers’ desktops & laptops
• Support & troubleshoot RDP connectivity issue
• Investigate connectivity issues (restart router)
• Investigate and support basic business application
Security and backup, Active Directory, Imaging, Installation and configuration, Video conference, Office 365, CMS, Installation of IT systems, Scripting, Configuration Management, ITIL, It support
My education
2015
JustIT
Entry, IT - CompTia, Microsoft Windows 10, Microsoft Windows Server 2016
Entry, IT - CompTia, Microsoft Windows 10, Microsoft Windows Server 2016
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