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10 years in work force management in Consulting, BPO & Technology with proven track record of delivering in customer operations.

Shawaiz Akbar , Bolton, United Kingdom


Experience

5 - 9 years

Other titles

associate senior associate senior analyst financial analyst

Skills

Workforce Management Resource management Project Management Customer service Microsoft tools + 7 more

I'm offering

An executive with refined understanding of customer operations-who has worked with industry leading companies. My ability to connect to all levels of organisation-right from chief execs till front line staff helps drive performance with people across the business.
Reputed 'Troubleshooter' with know how to fix any broken program and deliver within timelines agreed. A well groomed 'Strategic thinker' who has enabled win-win for all parties during journeys of change within or outside companies.

Key Areas of Expertise:

• Critical SLA and Operations management.
• Business Relationship Management.
• Project Management & Business Development
• Quality Assurance & Compliance management.
• Capacity Planning, Resource Planning and Utilization
• Recruitment, Training and Performance Management

Markets

United Kingdom

Links for more

Once you have created a company account and a job, you can access the profiles links.

Language

English
Fluently

Ready for

  Ongoing relation / part-time

Available

Typically available right away



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