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10 years in work force management in Consulting, BPO & Technology with proven track record of delivering in customer operations.
Shawaiz Akbar
,
Bolton, United Kingdom
Experience
Other titles
Skills
I'm offering
An executive with refined understanding of customer operations-who has worked with industry leading companies. My ability to connect to all levels of organisation-right from chief execs till front line staff helps drive performance with people across the business.
Reputed 'Troubleshooter' with know how to fix any broken program and deliver within timelines agreed. A well groomed 'Strategic thinker' who has enabled win-win for all parties during journeys of change within or outside companies.
Key Areas of Expertise:
• Critical SLA and Operations management.
• Business Relationship Management.
• Project Management & Business Development
• Quality Assurance & Compliance management.
• Capacity Planning, Resource Planning and Utilization
• Recruitment, Training and Performance Management
Reputed 'Troubleshooter' with know how to fix any broken program and deliver within timelines agreed. A well groomed 'Strategic thinker' who has enabled win-win for all parties during journeys of change within or outside companies.
Key Areas of Expertise:
• Critical SLA and Operations management.
• Business Relationship Management.
• Project Management & Business Development
• Quality Assurance & Compliance management.
• Capacity Planning, Resource Planning and Utilization
• Recruitment, Training and Performance Management
Markets
United Kingdom
Links for more
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Language
English
Fluently
Ready for
Available
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