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Business Analyst
Akos Nagy
,
Aalborg SV, Denmark
Experience
Other titles
Skills
I'm offering
I am an experienced Business Analyst with a demonstrated history of working in the information technology, non-profit and services industry. Skilled in Business Analysis, Process Implementation and KPIs, International Project Management, Banking, Test Management, Back Office Operations, CRM Systems and Mobile Banking. Strong business development professional with a Bachelor of Science (BSc) focused in English Language, Business communications from Eötvös Loránd University.
Markets
United States
(Remote
only)
United Kingdom
(Remote
only)
Denmark
Links for more
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Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Available
My experience
2017 - ?
job
CRM Business Analyst
Breast Cancer Care.
Achievements
- Successfully delivered a CRM major system update by managing a team of dedicated business stakeholders next to BAU
- Guided and managed users to create and execute User Acceptance Testing for the above
- Designed and implemented a new process for capturing and managing communication preferences for GDPR purposes, including redesign of marketing effort segments and exclusions
- Decommissioned a number of legacy systems and consolidated processes to a unified process library across the whole organisation
Responsibilities
Business analysis
- Working with Breast Cancer Care end-users and super-user groups to consult, conduct analysis, and identify business requirements.
- Translate business requirements into functional specifications
- Develop process mapping documents with the objective of optimising the interaction between operations and Enterprise and improving efficiency
- Identify organisation’s strengths and weaknesses and discover areas of improvement
Development
- Working closely with Database Architect and Database Manager to contribute that customer work requests and road-map changes are delivered to agreed timescales
- Responsible of providing user interface and other configuration changes using available CRM tools
- Develop documentation and provide testing for all new functionality and enhancements
Reporting
- Develop and deliver a reporting programme to support the charity in monitoring achievement of business benefits from the database as well as the development of business insight.
- Managing the setup of standard ad-hoc queries, smart queries, KPI dashboards and reports to support development of business insight.
Training and team coordination
- Define training strategy to ensure high level knowledge of end users.
- Successfully delivered a CRM major system update by managing a team of dedicated business stakeholders next to BAU
- Guided and managed users to create and execute User Acceptance Testing for the above
- Designed and implemented a new process for capturing and managing communication preferences for GDPR purposes, including redesign of marketing effort segments and exclusions
- Decommissioned a number of legacy systems and consolidated processes to a unified process library across the whole organisation
Responsibilities
Business analysis
- Working with Breast Cancer Care end-users and super-user groups to consult, conduct analysis, and identify business requirements.
- Translate business requirements into functional specifications
- Develop process mapping documents with the objective of optimising the interaction between operations and Enterprise and improving efficiency
- Identify organisation’s strengths and weaknesses and discover areas of improvement
Development
- Working closely with Database Architect and Database Manager to contribute that customer work requests and road-map changes are delivered to agreed timescales
- Responsible of providing user interface and other configuration changes using available CRM tools
- Develop documentation and provide testing for all new functionality and enhancements
Reporting
- Develop and deliver a reporting programme to support the charity in monitoring achievement of business benefits from the database as well as the development of business insight.
- Managing the setup of standard ad-hoc queries, smart queries, KPI dashboards and reports to support development of business insight.
Training and team coordination
- Define training strategy to ensure high level knowledge of end users.
Business Analysis, Business Process Management, User testing, Test Management, Visio, Microsoft Project, SharePoint, Optimization and development of processes, Project Management, Excel, Word, Powerpoint, User stories, Goal setting - KPI's
2015 - 2017
job
Business Analyst
Transputec Ltd..
Achievements
- Successful delivery of an ITIL based Process Revision Project for the IT Support Department
- Created Visio Diagrams and documentation for all new and existing processes as per the new framework
- Successfully implemented KPIs, reporting and monitoring for all services and processes
- Allowed the organisation to achieve ISO9001:2015 certification by designing KPIs for all processes and demonstrating management controls during official audit
- Worked closely with the Security Manager and obtained ISO27001 certification for the organisation
- Lead a small group to measure and manage Customer Satisfaction and advise the board on necessary actions
Responsibilities
- Working with different stakeholders throughout the project life cycle, from planning through implementation, and post-project review
- Understanding business requirements and developing appropriate reporting based on accurate and relevant data
- Working with the in-house development team to create customised reports using MySQL for the Sales Function (CRM) and the Service Desk Function
- Providing data, insight and steering based on research and intelligence for strategic and operational business planning and KPIs
- Liaising with stakeholders to capture and document process requirements, roles and responsibilities, conduct gap analysis and plan the required changes
- Developing detailed procedures and work instructions for the Future Mode Operation
- Identifying changes required to existing systems to support new processes and procedures, working with system owners and developers to implement the changes.
- Improving existing procedures to drive efficiency
- ISO9001:2015 and ISO27001 implementation, analysis and design
- Change Management, Problem Management, Transition Projects
- Successful delivery of an ITIL based Process Revision Project for the IT Support Department
- Created Visio Diagrams and documentation for all new and existing processes as per the new framework
- Successfully implemented KPIs, reporting and monitoring for all services and processes
- Allowed the organisation to achieve ISO9001:2015 certification by designing KPIs for all processes and demonstrating management controls during official audit
- Worked closely with the Security Manager and obtained ISO27001 certification for the organisation
- Lead a small group to measure and manage Customer Satisfaction and advise the board on necessary actions
Responsibilities
- Working with different stakeholders throughout the project life cycle, from planning through implementation, and post-project review
- Understanding business requirements and developing appropriate reporting based on accurate and relevant data
- Working with the in-house development team to create customised reports using MySQL for the Sales Function (CRM) and the Service Desk Function
- Providing data, insight and steering based on research and intelligence for strategic and operational business planning and KPIs
- Liaising with stakeholders to capture and document process requirements, roles and responsibilities, conduct gap analysis and plan the required changes
- Developing detailed procedures and work instructions for the Future Mode Operation
- Identifying changes required to existing systems to support new processes and procedures, working with system owners and developers to implement the changes.
- Improving existing procedures to drive efficiency
- ISO9001:2015 and ISO27001 implementation, analysis and design
- Change Management, Problem Management, Transition Projects
Project Management, Excel, Word, Powerpoint, SharePoint, Optimization and development of processes, Change processes, Internal audit, Team Leadership, Goal setting - KPI's, Business Analysis, ISO 9001 quality management, ISO27001, ITIL
2012 - 2015
job
Business Analyst
Citibank.
Achievements
• Successfully delivered a new Online Banking and Mobile Banking platform as part of a major system change project across multiple countries and arching over several years
• Managed stakeholders and represented the requirements and issues for development
• Managed testing, documentation and training
• Managed the localisation of the clients in multiple languages and conducted QA with Business, Compliance, Legal and Marketing
• Provided post-implementation support and successfully delivered functionalities while working with strict deadlines
• Successfully delivered a number of concurrent projects to decommission old banking systems and integrate them into new solutions
• Successfully delivered a new Online Banking and Mobile Banking platform as part of a major system change project across multiple countries and arching over several years
• Managed stakeholders and represented the requirements and issues for development
• Managed testing, documentation and training
• Managed the localisation of the clients in multiple languages and conducted QA with Business, Compliance, Legal and Marketing
• Provided post-implementation support and successfully delivered functionalities while working with strict deadlines
• Successfully delivered a number of concurrent projects to decommission old banking systems and integrate them into new solutions
Team management, User testing, Test Management, Functional testing, Visio, Word, Excel, Powerpoint, Project Management, Content Management, Banking, Quality Management
My education
2007
-
2011
Eotvos Lorand University
Bachelor, English and Business Communication
Bachelor, English and Business Communication
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