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Salesforce#Business Analyst#Scrum Master
Bhargavi Karnayana
,
London, United Kingdom
Experience
Other titles
Skills
I'm offering
Salesforce Consultancy, Business Analyst skills. Experience of a Scrum Master in an agile development environment..Pharma, Supply Chain Industry experience & Technical support experience..Overall, 12 years of rich experience in all of the above skills together.
Markets
United Kingdom
Links for more
Once you have created a company account and a job, you can access the profiles links.
Language
English
Fluently
Ready for
Ongoing relation / part-time
Full time contractor
Available
My experience
2019 - ?
freelance
Salesforce consultant
Workforce IT Services.
Nature of work
* Provide Salesforce technology services to clients
* Provide expertise for the entire Project life cycle from Plan to Maintain. Gather requirements, prepare functional specs documents, business process modelling(To be, As is)
* Administration of Salesforce application for the client
Projects
Client: Satcon, US
Conducted requirement gathering workshops, prepared functional specification documents as per the business need of the client
Creation of new data model, workflows, process mapping as per the requirements
Worked on Administration tasks like User management(profiles, access controls), Validation rules, App Integration through App Exchange
Automated the business processes through assignment rules, approval workflows, process builder etc as per the requirement
User acceptance testing of new functionality, system corrections into the Salesforce application. Test cases creation, defect tracking, generation of Test execution, Test results reports in HP Quality Centre testing tool
Have thorough knowledge of building Reports & Dashboards in lightning & built them as requested
Worked on Business process building in the Salesforce lightning environment
Provided basic training to existing & new users of Salesforce to be self sufficient in using the application
Customization to accommodate the business needs & use of the application features to the fullest
* Provide Salesforce technology services to clients
* Provide expertise for the entire Project life cycle from Plan to Maintain. Gather requirements, prepare functional specs documents, business process modelling(To be, As is)
* Administration of Salesforce application for the client
Projects
Client: Satcon, US
Conducted requirement gathering workshops, prepared functional specification documents as per the business need of the client
Creation of new data model, workflows, process mapping as per the requirements
Worked on Administration tasks like User management(profiles, access controls), Validation rules, App Integration through App Exchange
Automated the business processes through assignment rules, approval workflows, process builder etc as per the requirement
User acceptance testing of new functionality, system corrections into the Salesforce application. Test cases creation, defect tracking, generation of Test execution, Test results reports in HP Quality Centre testing tool
Have thorough knowledge of building Reports & Dashboards in lightning & built them as requested
Worked on Business process building in the Salesforce lightning environment
Provided basic training to existing & new users of Salesforce to be self sufficient in using the application
Customization to accommodate the business needs & use of the application features to the fullest
Administration, Salesforce, Technology
2014 - 2018
job
Advanced Business Analyst - Salesforce, BMC Remedy
Novo Nordisk India.
Nature of work
* Handled the entire Project life cycle from requirement gathering to Post Implementation Review(PIR) of the Salesforce application in Novo Nordisk
* Conducted requirement gathering workshops with line of business & ensured a smooth implementation of the business requirements
* Assess risk, cost, impact and urgency of the requirements gathered as Request for Changes
* Table Request for Changes for Change Advisory Board (CAB) meetings, issue agenda & chair the Change Advisory Board(CAB) meetings
* Worked in an agile environment collaborating between development teams & cross functional teams through sprint meetings using Scrum methodologies
* Performed User acceptance testing on behalf of end user. Identify bugs & defects, coordinate with the development team to fix them, generate Test execution, Test results reports, UAT sign off
* Prepared Release plans, coordinated Release activities with the deployment teams, production migration sign off. Communicate with stakeholders, line of business/end users about the Release activities & progress of the Release. Ensured early life support for Release is in place
* Held weekly meetings with Vendors to discuss on business requirements & possible solutions. Provide an overview of open requirements to Stakeholders/counterparts
* Ensured compliance requirements are met
* Managed various ITSM processes (Incident, Problem, Change & Release) for another CRM application called BMC Remedy used by a wide user base(close to 40000) of Novo Nordisk prior to Salesforce
* Handled the entire Project life cycle from requirement gathering to Post Implementation Review(PIR) of the Salesforce application in Novo Nordisk
* Conducted requirement gathering workshops with line of business & ensured a smooth implementation of the business requirements
* Assess risk, cost, impact and urgency of the requirements gathered as Request for Changes
* Table Request for Changes for Change Advisory Board (CAB) meetings, issue agenda & chair the Change Advisory Board(CAB) meetings
* Worked in an agile environment collaborating between development teams & cross functional teams through sprint meetings using Scrum methodologies
* Performed User acceptance testing on behalf of end user. Identify bugs & defects, coordinate with the development team to fix them, generate Test execution, Test results reports, UAT sign off
* Prepared Release plans, coordinated Release activities with the deployment teams, production migration sign off. Communicate with stakeholders, line of business/end users about the Release activities & progress of the Release. Ensured early life support for Release is in place
* Held weekly meetings with Vendors to discuss on business requirements & possible solutions. Provide an overview of open requirements to Stakeholders/counterparts
* Ensured compliance requirements are met
* Managed various ITSM processes (Incident, Problem, Change & Release) for another CRM application called BMC Remedy used by a wide user base(close to 40000) of Novo Nordisk prior to Salesforce
Deployment, Processes, Remedy, Production, Testing, Advisory board, Implementation, Development, Analyst, Scrum, Support, Workshops, Compliance, Test, Salesforce, Agile, CRM
2009 - 2013
job
Client Services Lead, Senior Analyst
Zyme Solutions India Pvt. Ltd.
Nature of work
* Provided the clients of the high tech industry the ability to intelligently manage their global indirect sales channel and improve channel performance through data-driven insights
* Managed a team of analysts who provide reporting & analytics services on a daily basis. Managed support for Channel Visibility tool
* Coordinate with development team on enhancements and change related requests
* Client set up through Project management methodologies, end to end channel data reporting & services for high tech industry clients
* Define the scope of business analysis required and clearly articulate business requirements
* Regular client interaction to understand & hence design/generate solutions/reports according to their requirements
* Provide one-time or ongoing services such as Partner Coverage Improvement, Partner Audit, Business and Custom Analytics
* SKU-level, location-level weekly reconciliation of partner reported versus Zyme-estimated inventories - to surface material errors in the quantities reported
* Provide business analytic services, supporting business decisions through analysis of channel data
* Improved critical business processes that rely on accurate & timely data, such as Revenue Recognition etc
* Performed SISO reconciliation which is a powerful but simple calculation that helps quickly surface structural errors and discrepancies in the reported data
* Provided the clients of the high tech industry the ability to intelligently manage their global indirect sales channel and improve channel performance through data-driven insights
* Managed a team of analysts who provide reporting & analytics services on a daily basis. Managed support for Channel Visibility tool
* Coordinate with development team on enhancements and change related requests
* Client set up through Project management methodologies, end to end channel data reporting & services for high tech industry clients
* Define the scope of business analysis required and clearly articulate business requirements
* Regular client interaction to understand & hence design/generate solutions/reports according to their requirements
* Provide one-time or ongoing services such as Partner Coverage Improvement, Partner Audit, Business and Custom Analytics
* SKU-level, location-level weekly reconciliation of partner reported versus Zyme-estimated inventories - to surface material errors in the quantities reported
* Provide business analytic services, supporting business decisions through analysis of channel data
* Improved critical business processes that rely on accurate & timely data, such as Revenue Recognition etc
* Performed SISO reconciliation which is a powerful but simple calculation that helps quickly surface structural errors and discrepancies in the reported data
Design, Project Management, Business Analysis, Management, Analytics, Sales, Support, Audit, Analyst, Development, Audit, Processes, UP
2008 - 2009
job
Analyst EUC
HCL Technologies.
Nature of work
* Worked on Incidents and Problems in a Service desk setup. Ensured the KPIs are met as per the agreed SLA's & customer satisfaction is achieved
* Get into action & drive a major Incident through to resolution, getting various support groups involved if necessary
* Log Problem tickets for performing RCA of a major Incident & for recurring Incidents. Document Known Errors & Solutions
* Make automated reports by developing macros in them for pulling up daily /weekly data
* Extract data from various sources to prepare data reports according to the requirement
* Preparation of daily/weekly reports & perform trend analysis/data driven analysis
* Weekly team meetings to discuss & share knowledge on the kind of issues reported by end users & solutions provided
* Worked on Incidents and Problems in a Service desk setup. Ensured the KPIs are met as per the agreed SLA's & customer satisfaction is achieved
* Get into action & drive a major Incident through to resolution, getting various support groups involved if necessary
* Log Problem tickets for performing RCA of a major Incident & for recurring Incidents. Document Known Errors & Solutions
* Make automated reports by developing macros in them for pulling up daily /weekly data
* Extract data from various sources to prepare data reports according to the requirement
* Preparation of daily/weekly reports & perform trend analysis/data driven analysis
* Weekly team meetings to discuss & share knowledge on the kind of issues reported by end users & solutions provided
Service, Support, Analyst, Performing, UP
2004 - 2008
job
Floor Leader
Convergys India Services Pvt. Ltd.
Nature of work
* Work Force Management of 250-300 support engineers in the Microsoft project
* Weekly scheduling of the work force as per the forecast data available
* Weekly forecast and projection of incoming technical support calls from the North American user base
* To ensure intraday operations program compliance
* Prepare daily and adhoc reports assimilating large volumes of information
* Respond to client & senior management requests accurately and in a timely manner
* Maintain a detailed record of activities, actions and impacts, identify business process excellence improvement opportunities
* Prepare EOD reports & communicate the information to line of business, stakeholders and all relevant groups
Microsoft Trainer
Nature of work
* Provided technical training to new hires on Microsoft Office, Microsoft Outlook, Outlook Express & Business Contact Manager
* Measure the progress of the trainees and provide feedback to operations on their individual performance
* Coordinate training logistics, schedules, communication & resources
* Monitor calls & give feedback to the new support engineers on the production floor
* Trained the new trainers on class delivery, content designing, teaching methodologies etc
* Be part of the recruitment team to hire new people testing their technical knowledge
Technical Support Engineer
Nature of work
* Provided technical assistance to Microsoft customers in North America on installation & setup of Microsoft Office, functionality of Microsoft Outlook & Outlook Express
* Attend technical triages on the products supported(Microsoft Office, Outlook, Outlook Express) and implement the knowledge gained
* Help the new support engineers in the team come up the learning curve
* Work Force Management of 250-300 support engineers in the Microsoft project
* Weekly scheduling of the work force as per the forecast data available
* Weekly forecast and projection of incoming technical support calls from the North American user base
* To ensure intraday operations program compliance
* Prepare daily and adhoc reports assimilating large volumes of information
* Respond to client & senior management requests accurately and in a timely manner
* Maintain a detailed record of activities, actions and impacts, identify business process excellence improvement opportunities
* Prepare EOD reports & communicate the information to line of business, stakeholders and all relevant groups
Microsoft Trainer
Nature of work
* Provided technical training to new hires on Microsoft Office, Microsoft Outlook, Outlook Express & Business Contact Manager
* Measure the progress of the trainees and provide feedback to operations on their individual performance
* Coordinate training logistics, schedules, communication & resources
* Monitor calls & give feedback to the new support engineers on the production floor
* Trained the new trainers on class delivery, content designing, teaching methodologies etc
* Be part of the recruitment team to hire new people testing their technical knowledge
Technical Support Engineer
Nature of work
* Provided technical assistance to Microsoft customers in North America on installation & setup of Microsoft Office, functionality of Microsoft Outlook & Outlook Express
* Attend technical triages on the products supported(Microsoft Office, Outlook, Outlook Express) and implement the knowledge gained
* Help the new support engineers in the team come up the learning curve
Training, Content, Management, Teaching, Compliance, Support, Recruitment, Testing, Office, Microsoft Project, Express, Forecast, Production, UP, Manager
My education
1999
-
2003
Jawaharlal Nehru Technological University
Bachelor of Technology, Computer Science
Bachelor of Technology, Computer Science
1997
-
1999
Nalanda College Board of Intermediate Education
N/a, N/a
N/a, N/a
?
-
1997
Little Angels High School
N/a, N/a
N/a, N/a
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