Ryan Williams , Dudley, United Kingdom

I am a enthusiastic person who is hardworking and dedicated to any role, I'm also eager in a position which I can excel my key skills towards. I like working both individually and as a team member, communicating with others and handling pressurised situations well. Furthermore I am looking for a new challenge to arise, which would not only test all of my abilities, but also allow me to learn new skills and expand on my existing ones.

I have obtained a variety of new skills and an experience into a Global Company. My confidence as a person has grown stronger to the nature of presenting to new starters and explaining our job role in IT. I have developed on my team work skills as being part of a 6-person IT Team, we supported 6 countries in our team and took on many duties such as:



Ticketing system – Service NOW

Office 365 admin

Supporting Service technicians- such as Mobile Phones, Laptops (Hybrids)

Active Directory

Swyxit – Telephone communications, setting out of hours

Oversea travel and support

SAP invoicing

Maintaining IT equipment

Malware support

Patching