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Deskside Support Engineer at FDS, A DXC Technology Company
Umair Ijaz
,
Epsom, United Kingdom
Experience
Other titles
Skills
I'm offering
Qualified IT Support Analyst with experience of first/second line support, supporting a user base of over 850. including Desktop, Networks, and Telecoms.
Qualified MCSA in Windows Server 2012 and CCNA in Routing and Switching.
Highly organised ensuring all calls are accurately logged and followed up in accordance with priority and agreed service levels. Excellent customer service skills gained through communicating with users at all levels in the organisation.
Dealing with third party service providers as needed to resolve issues outside the direct control of the service desk.
Strong problem-solving skills able rapidly gather information about the issue and ensure fully resolved.
Qualified MCSA in Windows Server 2012 and CCNA in Routing and Switching.
Highly organised ensuring all calls are accurately logged and followed up in accordance with priority and agreed service levels. Excellent customer service skills gained through communicating with users at all levels in the organisation.
Dealing with third party service providers as needed to resolve issues outside the direct control of the service desk.
Strong problem-solving skills able rapidly gather information about the issue and ensure fully resolved.
Markets
United Kingdom
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Ready for
Larger project
Full time contractor
Available
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