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Information Technology Specialist
Anna Marie Osman
,
London, United Kingdom
Experience
Other titles
Skills
I'm offering
A highly enthusiastic and accomplished independent IT contractor with 9+ years’ experience providing efficient and professional IT 2nd/3rd line support to all levels of users & stakeholders. Takes full ownership, analyses and investigates issues and requests until resolution. An experienced individual within various key industries who has a strong work ethic that succeeds in creating and maintaining consistency within IT teams.
Available immediately for a new exciting contract role.
Available immediately for a new exciting contract role.
Markets
United States
(Remote
only)
United Kingdom
France
Germany
Lithuania
Denmark
Norway
Sweden
Finland
Links for more
Once you have created a company account and a job, you can access the profiles links.
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2019 - 2019
freelance
Information Technology Specialist
Videotel Marine International.
Appointed by an MSP to introduce, provide and successfully implement, manage & maintain IT services within a new office set up in Central London. Concentrating mainly on various key projects, including managing & administering Office 365 within the company to allow a smooth transition, rolling out new technologies and upgrades globally to keep up with ever-changing technologies. These technologies include Mimecast, 2 form factor authentication, Microsoft Teams, Clickshare, One Drive, SharePoint, in which all users receive IT product training accordingly. As well as this, I am solely responsible for day to day and BAU IT support for the London office, providing quality desk side support for all users, including exec members of staff.
O365, Desktop Applications, Remote Desktop, Office 365, Microsoft Teams, OneDrive, Windows applications, Deployment, SharePoint, Mimecast, IT technical project management, IT operation and user support, It administrator, Active Directory, Installation of IT systems, IT consultant
2019 - 2019
freelance
Windows 10 Deployment Engineer
Societe Generale.
Working as part of the Windows 10 Migration team, successfully deployed Windows 10 to a large scale of laptops and PCs via either, upgrade, rebuild or a replacement. Regularly liaising with the customer to schedule and collect their requirements as well as backing up their user data and settings, installing customised and bespoke applications to ensure a smooth deployment and providing an excellent end to end service. Provided thorough post-migration support and resolving any issues in a timely manner. Working as part of a successful and dedicated migration team, we completed 15 migrations per day to keep within the project deadlines.
Migration, Deployment, Customer experience, Installation of IT systems, Windows, IT consultant, It support, It administrator, IT operation and user support, Active Directory, Exchange, Cisco
2018 - 2019
freelance
IT Systems Engineer
New City College.
Active Directory, Hardware installation, Troubleshooter, Installation of IT systems, Installation and configuration, VMware, VDI, Backup, Veeam, It support, Service Delivery Manager, ITIL
2010 - 2018
job
Senior IT Support Analyst
SThree Plc.
It support, It project management, Active Directory, Office 365, Remote Desktop, Desktop Applications, Technical support
My education
2009
-
2010
London Metropolitan University
bachelor of science, Business Information Technology
bachelor of science, Business Information Technology
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