Programme Management • Customer Success • Interim Manager
Kirkdale, London., United Kingdom
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Ongoing relation / part-time
Full time contractor
Key Projects: Contract and Service Wrap for Public Sector IoT Smart Metre Project, Microsoft Dynamics CRM rollout, Partner Web-Portal launch, O2 eSim and LTE-M product rollout, Partner Success Strategy. Team Governance. Risk Management.
• Establish strategic customer relationships with clients, focused on driving the continuous value of LeanKit’s products and services.
• Rekindled interest in LK with legacy customers who had fallen out of scope, generating leads and increasing product usage.
• Be the primary point of contact, guiding and tracking identified goals, managing the account, coordinating user on-boarding and enablement, and serving as a trusted advisor/advocate.
• Establish and maintain consistent and effective communication across all areas of the internal business (Sales, Product, Support, Finance, Marketing).
• Nurture clients; aimed at increasing adoption and satisfaction, account growth, advocacy retention.
• Mentoring and Advisory to LK’s global CS team.
• Organise and staff attendance at EMEA Agile/Lean industry events.
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