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Programme Management • Customer Success • Interim Manager

Stuart Young , Kirkdale, London., United Kingdom


Experience

15 - 24 years

Other titles

Customer Success Manager Digital Consultant Services Manager Account Manager Project Manager + 11 more

Skills

Digital transformation Customer experience IT consultant Customer service Customer success + 2 more

I'm offering


Markets

United Kingdom

Links for more

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Language

English
Good

Ready for

  Smaller project
  Larger project
  Ongoing relation / part-time
  Full time contractor

Available

Typically available right away

My experience

2019 - 2020   freelance
Programme Manager, UK IoT Team (Internet Of Things) Telefónica / O2.
Responsible for managing all projects and workstreams, process implementation and governance, for the UK IoT, Inside Sales Programme, which launched in June 2019. Externally scoping/running Partner and Public Sector activities to ensure Partner success, and strategic value to the team and its stakeholders.

Key Projects: Contract and Service Wrap for Public Sector IoT Smart Metre Project, Microsoft Dynamics CRM rollout, Partner Web-Portal launch, O2 eSim and LTE-M product rollout, Partner Success Strategy. Team Governance. Risk Management.
Program Management, Projektledelse, Mentoring, Customer experience, Change management, IT governance, Iot, Digital Strategy, Business strategy, Risk Management

2018 - 2018   freelance
Support & Customer Success Consultant Bystronic Group.
Working onsite at the Bystronic headquarters in Switzerland reporting to the Head of Digital Operations. I'm advising and providing gap-analysis on a project to create a new dynamic 1st/2nd line Support organisation for Bystronic's SAAS portfolio. Servicing Bystronic’s subsidiaries and their external customers and aligning it with on-going internal projects. In addition looking at the potential restructuring an existing Sales Support function into a Customer Success role.
Customer success, IT Konsulent, Digital transformation, It support, Digital Services, Risikostyring og vurdering, IT governance, Customer experience

2017 - 2018   job
Manager: Customer Success, EMEA LeanKit.
Responsible for EMEA Customer Success primarily focused on LeanKit’s, Pharmaceutical, FinTech / Engineering / Aerospace and Manufacturing clients.

• Establish strategic customer relationships with clients, focused on driving the continuous value of LeanKit’s products and services.
• Rekindled interest in LK with legacy customers who had fallen out of scope, generating leads and increasing product usage.
• Be the primary point of contact, guiding and tracking identified goals, managing the account, coordinating user on-boarding and enablement, and serving as a trusted advisor/advocate.
• Establish and maintain consistent and effective communication across all areas of the internal business (Sales, Product, Support, Finance, Marketing).
• Nurture clients; aimed at increasing adoption and satisfaction, account growth, advocacy retention.
• Mentoring and Advisory to LK’s global CS team.
• Organise and staff attendance at EMEA Agile/Lean industry events.
Saas, Customer success, Account management, Customer experience, Customer Onboarding, Incident Management, Kanban, Agile development, Scrum master, Upselling, Startups, Lean


My resume

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