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Montse Gonzalez
,
London, United Kingdom
Experience
Other titles
Skills
I'm offering
A very dedicated Client Services professional, with a focus on exceeding client's expectations whilst maintaining a sustainable and profitable working environment. Extensive experience building high performing teams. Leads by example to inspire and encourage an environment of commitment, creativity, and accountability.
Markets
United States
United Kingdom
Language
English
Fluently
Spanish
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2021 - 2021
job
Account Director
Itineris.
Until present A Digital full-service Marketing Agency focusing on performance & lead generation.
Role Summary: Working with our clients to design, implement and deliver the best digital strategy for their marketing budgets. From start-ups to well established global brands, ensuring all our clients have the best service possible.
• Leading client communications, taking briefs and translating them into actions for the team.
• Briefing and supporting the different teams involved in the delivery. Biddable, SEO, Creative.
• Managing the finances of the account ensuring profitability whilst on the lookout for growth opportunities.
Role Summary: Working with our clients to design, implement and deliver the best digital strategy for their marketing budgets. From start-ups to well established global brands, ensuring all our clients have the best service possible.
• Leading client communications, taking briefs and translating them into actions for the team.
• Briefing and supporting the different teams involved in the delivery. Biddable, SEO, Creative.
• Managing the finances of the account ensuring profitability whilst on the lookout for growth opportunities.
Marketing, Design, Seo, Digital Strategy, Service, Growth, Account Director
2018 - 2018
job
Account Director
Tomorrow.
Dec 2022 Full service multi-channel planning & buying agency with a focus data and machine learning and end to end service from integration to reporting and insight.
Role Summary: Translating client briefs into multi-channel media plans, intelligently combining the necessary paid media options, assigning budget and overseeing the teams that manage campaign flight, optimisation, reporting and insight to ensure KPI's are met and client relations are nurtured.
Key achievements:
• Grew one of their accounts from 50K to 1.6 million in 1.5 years.
• Develop and implemented the necessary processes to deliver the above.
• Increased their pool of contacts by 150% through recommendations.
Role Summary: Translating client briefs into multi-channel media plans, intelligently combining the necessary paid media options, assigning budget and overseeing the teams that manage campaign flight, optimisation, reporting and insight to ensure KPI's are met and client relations are nurtured.
Key achievements:
• Grew one of their accounts from 50K to 1.6 million in 1.5 years.
• Develop and implemented the necessary processes to deliver the above.
• Increased their pool of contacts by 150% through recommendations.
Machine learning, Budget, Optimization, Integration, Service, KPI, Campaign, Account Director, Processes
2017 - 2017
job
Head of Operations
Local Data Company.
Operations
2012 - 2012
job
Client Services Associate Director
Research Now.
July 2017 A market leading provider of data collection solutions, helping clients to measure the effectiveness of their digital campaigns.
Responsibilities:
• Working directly with senior clients to understand their requirements and propose strategies to meet their data collection objectives
• Supporting key account planning activities
• Developing and presenting proposals to existing accounts and new clients
• Setting up and managing the delivery team for client services including best practice processes and quality standards
• Agreeing the budget for the team, carrying out the necessary recruitment and allocating resources against the budget
• Raising client satisfaction scores through delivery excellence
Key achievements:
• Set up the first Healthcare team within the company
• Exceeded annual financial results by 50% in the first year
• Converted 40% of the portfolio of clients into repeat business
• Defined and implemented the engagement strategies for key accounts
• Planned and launched a new initiative to increase the utilisation of panel resources
Responsibilities:
• Working directly with senior clients to understand their requirements and propose strategies to meet their data collection objectives
• Supporting key account planning activities
• Developing and presenting proposals to existing accounts and new clients
• Setting up and managing the delivery team for client services including best practice processes and quality standards
• Agreeing the budget for the team, carrying out the necessary recruitment and allocating resources against the budget
• Raising client satisfaction scores through delivery excellence
Key achievements:
• Set up the first Healthcare team within the company
• Exceeded annual financial results by 50% in the first year
• Converted 40% of the portfolio of clients into repeat business
• Defined and implemented the engagement strategies for key accounts
• Planned and launched a new initiative to increase the utilisation of panel resources
Budget, Recruitment, Presenting, Data collection, Account planning, Processes, UP
2008 - 2012
job
Healthcare Research Manager
IPSOS.
A full-service research company, specialising in brand communication, and market research.
Responsibilities:
• Managing a team to deliver client services to clients in the healthcare sector
• Delivery of sales targets by identifying and developing sales leads and pipeline
• Creating and presenting client proposals for market research projects
• Liaising with and managing agencies and suppliers
Responsibilities:
• Managing a team to deliver client services to clients in the healthcare sector
• Delivery of sales targets by identifying and developing sales leads and pipeline
• Creating and presenting client proposals for market research projects
• Liaising with and managing agencies and suppliers
Market research, Research, Sales, Service, Presenting, Manager
My education
2000
-
2001
University of Deusto
, Leisure Business Management
, Leisure Business Management
1997
-
2000
University of North London
Bachelors, International Leisure and Tourism Management
Bachelors, International Leisure and Tourism Management
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