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jobs
Senior account manager
Genevieve Ivy
,
London, United Kingdom
Experience
Other titles
Skills
I'm offering
A dedicated and results driven Senior Account Manager, experienced in working with leading brands in competitive commercial industries. With the primary focus on exceeding expectations for customer and client service delivery, generating profitable results. With 3 years of industry experience in a position of seniority. Self-motivated multi-tasked with the organisational skills to oversee high account volumes without compromising service quality. I Posses excellent interpersonal, communication and negotiation skills and the ability to develop and maintain mutually beneficial internal and external relationships with clients and stakeholders. I enjoy being part of, as well as managing, motivating, and training, a successful and productive team. I thrive in highly pressurised and challenging working environments.
Markets
United Kingdom
Industries
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2019 - ?
job
Senior Account Manager
Plan B Healthcare.
Building and developing enduring relationships with a portfolio of major clients and stakeholders with the focus on driving revenue having an in-depth understanding of their business needs to uncover
upselling opportunities. Growing client portfolio by an average of 30% each fiscal year, leading to a
revenue increase in 2021.
• Managing the sales cycle from start to finish to ensure delivery against key performance metrics with a strong emphasis on new business sales whilst expanding existing key accounts, developing
successful sales pipeline through a combination of cold calling email campaigns and marketing.
• Cultivating key client relationships in delivering an effective service supporting the NHS and wider
health and social care organisations, within England, Scotland and Northern Ireland. Increasing
revenue with these clients by reinforcing contracting agreements with rate cards and negotiating
fees.
• Communicating and managing client requirements by preparing and delivering effective analytics to forecast internal and external stakeholders at all levels of the organisation up to C-Suite. Including
delivering weekly/ monthly status and results presentations detailing billing and Gross profit reports
to internal teams.
• Managing consultants and compliance officers by measuring key performance indicators and sales
quota's using the SMART criteria to ensure goals are met by conducting weekly review meetings via
Microsoft teams and (Panther systems) By using MS Excel to manage and create weekly, monthly and quarterly reports to calculate gross profit for the team ensuring they reflect targets set by the clients.
• Regularly evaluating the quality of strategy and resources by directing monthly meetings with the Director and compliance managers.
upselling opportunities. Growing client portfolio by an average of 30% each fiscal year, leading to a
revenue increase in 2021.
• Managing the sales cycle from start to finish to ensure delivery against key performance metrics with a strong emphasis on new business sales whilst expanding existing key accounts, developing
successful sales pipeline through a combination of cold calling email campaigns and marketing.
• Cultivating key client relationships in delivering an effective service supporting the NHS and wider
health and social care organisations, within England, Scotland and Northern Ireland. Increasing
revenue with these clients by reinforcing contracting agreements with rate cards and negotiating
fees.
• Communicating and managing client requirements by preparing and delivering effective analytics to forecast internal and external stakeholders at all levels of the organisation up to C-Suite. Including
delivering weekly/ monthly status and results presentations detailing billing and Gross profit reports
to internal teams.
• Managing consultants and compliance officers by measuring key performance indicators and sales
quota's using the SMART criteria to ensure goals are met by conducting weekly review meetings via
Microsoft teams and (Panther systems) By using MS Excel to manage and create weekly, monthly and quarterly reports to calculate gross profit for the team ensuring they reflect targets set by the clients.
• Regularly evaluating the quality of strategy and resources by directing monthly meetings with the Director and compliance managers.
Cold calling, UP, Manager, Forecast, Social, Client relationships, Organization, Health, Microsoft Teams, Marketing, Service, Compliance, Analytics, Sales, C, Account Manager, Excel
2019 - 2019
job
Recruitment consultant
Plan B Healthcare.
Managed client accounts within the NHS and private healthcare sector providing hiring solutions customised to client requirements, combining solid strategy with cost-effectiveness by using sales, business and marketing techniques. Produced mail shots and marketing literature to develop business areas, to attract new business and facilitate and finalise agreements with candidates and clients whilst exceeding sales quotas and Key performance indicators by 15% each month.
Reviewed recruitment policies to ensure effectiveness of selection of techniques and recruitment programmes, supervised compliance officers ensuring all candidates were vetted to the highest standard. Proficiently in using applicant tracking systems to ensuring accuracy and order in documentation, as well as managed cross company policies and news.
Obtained new long-term contracts in Q2 2019, which increased the company's turnover by 20% in the first quarter of 2020 compared to 2019.
Reviewed recruitment policies to ensure effectiveness of selection of techniques and recruitment programmes, supervised compliance officers ensuring all candidates were vetted to the highest standard. Proficiently in using applicant tracking systems to ensuring accuracy and order in documentation, as well as managed cross company policies and news.
Obtained new long-term contracts in Q2 2019, which increased the company's turnover by 20% in the first quarter of 2020 compared to 2019.
Cold calling, UP, Manager, Forecast, Social, Client relationships, Organization, Health, Microsoft Teams, Marketing, Service, Compliance, Analytics, Sales, C, Account Manager, Excel, Recruitment, Forecasting
2016 - 2019
job
Retail Sales Advisor
Vodafone.
Worked in close conjunction with key client representatives to develop marketing strategies and point-of-sale materials on behalf of retail partners, ensuring all customer needs are met by providing
exceptional customer service skills, using software such as Siebel to record upsell and acquired new
business.
• Managed a team of 10 staff members to ensure daily tasks are carried out such as opening and closing the store, store replenishment and the ability to assimilate new information and adapt to a
commercial environment by carrying out training on new products and services offered by Vodafone.
• Obtained card payments and calculated end of day finances using Oracle payment system.
exceptional customer service skills, using software such as Siebel to record upsell and acquired new
business.
• Managed a team of 10 staff members to ensure daily tasks are carried out such as opening and closing the store, store replenishment and the ability to assimilate new information and adapt to a
commercial environment by carrying out training on new products and services offered by Vodafone.
• Obtained card payments and calculated end of day finances using Oracle payment system.
Marketing, Retail, Oracle, Training, Customer service, Sales, Service, Software, Point-of-sale, Customer
2016 - 2019
job
Retail Sales Advisor
Vodafone.
Worked in close conjunction with key client representatives to develop marketing strategies and point-of-sale materials on behalf of retail partners, ensuring all customer needs are met by providing
exceptional customer service skills, using software such as Siebel to record upsell and acquired new
business.
• Managed a team of 10 staff members to ensure daily tasks are carried out such as opening and closing the store, store replenishment and the ability to assimilate new information and adapt to a
commercial environment by carrying out training on new products and services offered by Vodafone.
• Obtained card payments and calculated end of day finances using Oracle payment system.
exceptional customer service skills, using software such as Siebel to record upsell and acquired new
business.
• Managed a team of 10 staff members to ensure daily tasks are carried out such as opening and closing the store, store replenishment and the ability to assimilate new information and adapt to a
commercial environment by carrying out training on new products and services offered by Vodafone.
• Obtained card payments and calculated end of day finances using Oracle payment system.
Marketing, Retail, Oracle, Training, Customer service, Sales, Service, Software, Point-of-sale, Customer
2016 - 2019
job
Retail Sales Advisor
Vodafone.
Worked in close conjunction with key client representatives to develop marketing strategies and point-of-sale materials on behalf of retail partners, ensuring all customer needs are met by providing
exceptional customer service skills, using software such as Siebel to record upsell and acquired new
business.
• Managed a team of 10 staff members to ensure daily tasks are carried out such as opening and closing the store, store replenishment and the ability to assimilate new information and adapt to a
commercial environment by carrying out training on new products and services offered by Vodafone.
• Obtained card payments and calculated end of day finances using Oracle payment system.
exceptional customer service skills, using software such as Siebel to record upsell and acquired new
business.
• Managed a team of 10 staff members to ensure daily tasks are carried out such as opening and closing the store, store replenishment and the ability to assimilate new information and adapt to a
commercial environment by carrying out training on new products and services offered by Vodafone.
• Obtained card payments and calculated end of day finances using Oracle payment system.
Marketing, Retail, Oracle, Training, Customer service, Sales, Service, Software, Point-of-sale, Customer
My education
2021
-
2022
College of Oxford
Level 7 Diploma, Project management
Level 7 Diploma, Project management
2015
-
2018
The university of Law
Bachelors Degree, Law
Bachelors Degree, Law
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