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0
jobs
Customer Service with strong communication skills and minimal supervision
Andrea Crettenden
,
Colchester, United Kingdom
Experience
Skills
I'm offering
A University Graduate with a Bachelor’s Degree in
Business Administration, major in Corporate
Management. Having a broad range of Accounting, and
Business Education dedicated to be a part of the
corporate industry where I can render my Management
Skills and Trainings. A professional that can work in a
carrier orientated and challenging environment that
promotes personal and company growth and a highly
organised and consistent individual.
Business Administration, major in Corporate
Management. Having a broad range of Accounting, and
Business Education dedicated to be a part of the
corporate industry where I can render my Management
Skills and Trainings. A professional that can work in a
carrier orientated and challenging environment that
promotes personal and company growth and a highly
organised and consistent individual.
Markets
United Kingdom
Language
English
Fluently
Spanish
Good
Ready for
Ongoing relation / part-time
Available
My experience
2019 - 2020
job
FACILITIES COORDINATOR
CloudFM Facilites Maintenance Company.
- Coordinating between contractors and clients regarding the catering equipment and building maintenance
- Data input and Administrative Role such as updating and managing business critical issues daily
- Handling large volume of inbound and outbound calls supporting clients and contractors with relevant
queries
- Managing business-critical issues daily
- Improving the standard of the shop or building's maintenance
- Assigning jobs to the contractors with the agreed timeframe
- Ensuring the quality of Customer Service is met and able to answer all queries from the clients and contractors
- Data input and Administrative Role such as updating and managing business critical issues daily
- Handling large volume of inbound and outbound calls supporting clients and contractors with relevant
queries
- Managing business-critical issues daily
- Improving the standard of the shop or building's maintenance
- Assigning jobs to the contractors with the agreed timeframe
- Ensuring the quality of Customer Service is met and able to answer all queries from the clients and contractors
Customer service, Service, Coordinator, Customer
2017 - 2019
job
LEARNING DISABILITIES / AUTISM SUPPORT WORKER
MAPLE LODGE.
Accompanying the Client on trips and activities into the community
- Following and Implementing the correct process of
- Duties such as general household domestic, including housework and laundry, as detailed in the care plan or
instructed by Management
- To ensure as safe as possible the living environment for the Client, whilst respecting the Client's choice and rights
- Observe and promote the Client's choice, independence, dignity, privacy, fulfilment and other rights
- Ensuring care plans of designated clients are completed at the end of the day
- COSSH process and procedures are followed, completed, and ensuring the safe way to manage the products
used for household cleaning
- Providing personal care and support to Clients with a wide range of needs, illnesses and disabilities
- Following and Implementing the correct process of
- Duties such as general household domestic, including housework and laundry, as detailed in the care plan or
instructed by Management
- To ensure as safe as possible the living environment for the Client, whilst respecting the Client's choice and rights
- Observe and promote the Client's choice, independence, dignity, privacy, fulfilment and other rights
- Ensuring care plans of designated clients are completed at the end of the day
- COSSH process and procedures are followed, completed, and ensuring the safe way to manage the products
used for household cleaning
- Providing personal care and support to Clients with a wide range of needs, illnesses and disabilities
Management, Safe, Support, Community
2017 - 2017
job
CARE ASSISTANT
Tripper House, Essex County Care.
- Providing personal care and support to Clients with a wide range of needs, illnesses and disabilities
- Observe and promote the Client's choice, independence, dignity, privacy, fulfilment and other rights
- Encouraging the independence and motivation of the Client
- Taking action of the correct process of Moving and Handling procedures to the client
- Ensuring care plans are completed at the end of the day
- Observe and promote the Client's choice, independence, dignity, privacy, fulfilment and other rights
- Encouraging the independence and motivation of the Client
- Taking action of the correct process of Moving and Handling procedures to the client
- Ensuring care plans are completed at the end of the day
Motivation, Support
2015 - 2016
job
CUSTOMER SERVICE REPRESENTATIVE
Qualfon Inc.
Managing large volume of incoming calls from United States of America concerning customer's mobile
devices, service provider and technical issues
• Providing solutions and alternatives to any technical related issue raised by the customer
• Securing payment transactions over the phone from the mobile service provider's products and services
• Communication Procedures, guidelines and policies leading to correct and efficient process
• Strong communication skills, multi-task, prioritise, and manage time effectively.
•Creative and analytical problem solver with a passion for excellent customer service
devices, service provider and technical issues
• Providing solutions and alternatives to any technical related issue raised by the customer
• Securing payment transactions over the phone from the mobile service provider's products and services
• Communication Procedures, guidelines and policies leading to correct and efficient process
• Strong communication skills, multi-task, prioritise, and manage time effectively.
•Creative and analytical problem solver with a passion for excellent customer service
Customer service, Service, Customer, Transactions
2013 - 2014
job
CUSTOMER SALES ASSOCIATE
Eastwest Universal Bank, Zamboanga City.
• Front liners for client's opening and closing of bank accounts and other concerns
• Daily Transactions and Cash Handling both national and international payments.
Answering queries about account types and banking products, such as personal and businesses accounts,
loans and credit cards
• Processing all incoming and outgoing payments
• Checking on the status of customer accounts and track checks and payments
• Offering excellent customer services
• Ensuring transactions and tills balance up at the end of the day
• Clearing cheques and meeting the cut-off time for all cheques to be issued in the Central Bank
• Promotes Bank's products and services
• Strong communication skills with client's requests and concerns
• Daily Transactions and Cash Handling both national and international payments.
Answering queries about account types and banking products, such as personal and businesses accounts,
loans and credit cards
• Processing all incoming and outgoing payments
• Checking on the status of customer accounts and track checks and payments
• Offering excellent customer services
• Ensuring transactions and tills balance up at the end of the day
• Clearing cheques and meeting the cut-off time for all cheques to be issued in the Central Bank
• Promotes Bank's products and services
• Strong communication skills with client's requests and concerns
Sales, Banking, International, Processing, UP, Customer, Transactions
My education
2018
-
2019
ATENEO DE ZAMBOANGA UNIVERSITY
Secondary, English Language AQA
Secondary, English Language AQA
2008
-
2013
Ateneo De Zamboanga University
BSc, Corporate Management
BSc, Corporate Management
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