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Senior HR Professional, specializing in business start-ups
Richard Rendell
,
Whitehead, United Kingdom
Experience
Other titles
Skills
I'm offering
Fortune 250 and SME experienced global HR leader with acquisition, transformation and change experience. Commercially driven, with proven track record in delivery of transformational HR and change management initiatives. Globally mobile with US/European citizenship with experience gained in senior HR roles in Asia, Middle East, United States and Europe.
Markets
United States
United Kingdom
Industries
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2019 - 2021
job
Chief People and Performance Officer
Royal Brunei Airlines.
Responsible for the People, Corporate Facilities, Welfare, Learning & Development, Public Relations and Customer Experience departments of Royal Brunei Airlines, I was accountable to the main board to Royal Brunei Airlines. As a member of the executive team, I shaped transformative change across the organization to build, develop and deliver the strategic capabilities to meet its commercial ambitions. I have gained broad range of experience partnering operational managers to align their business strategy and develop and implement strategic people related initiatives, which has led to tangible benefits at an operational level.
* Business Transformation and Change - Completed strategic 10-year fleet and workforce/organisational planning. Managed Board Level restructure and corporate governance changes, TUPE, harmonization of terms and conditions, business process improvement with policy changes and organisational restructuring, including the enacting business continuity plans during COVID crisis. Managed the global people operations process from end to end
* Organisational Culture - working with business to instill a high-performance work culture and create and engaged workforce.
* Implemented a corporate wide global reward structure and model utilising bench marking and the principles of HAY job evaluation.
* Coaching and Mentoring Executive Management team and working with our shareholder the Brunei Government and other GLC's (Government Owned Companies) to enhance the capability and competencies in talent development.
* Guest Experience (GX) - Developed an award-winning guest focused airline experience. Managed the Public Relations department in managing RB's reputation and position globally.
Awards - Asia and World's Leading Cabin Crew 2020 by the World Travel Awards.
* Business Transformation and Change - Completed strategic 10-year fleet and workforce/organisational planning. Managed Board Level restructure and corporate governance changes, TUPE, harmonization of terms and conditions, business process improvement with policy changes and organisational restructuring, including the enacting business continuity plans during COVID crisis. Managed the global people operations process from end to end
* Organisational Culture - working with business to instill a high-performance work culture and create and engaged workforce.
* Implemented a corporate wide global reward structure and model utilising bench marking and the principles of HAY job evaluation.
* Coaching and Mentoring Executive Management team and working with our shareholder the Brunei Government and other GLC's (Government Owned Companies) to enhance the capability and competencies in talent development.
* Guest Experience (GX) - Developed an award-winning guest focused airline experience. Managed the Public Relations department in managing RB's reputation and position globally.
Awards - Asia and World's Leading Cabin Crew 2020 by the World Travel Awards.
Business strategy, Public relations, Coaching, Operations, Customer experience, Mentoring, Business transformation, Management, Governance, Transformation, Development, Asia, Winning, Customer, LED
2019 - 2019
freelance
Project Lead Employee Relations (Contractor)
Manchester Airport Group.
Lead project to review and make recommendations on the implementation of a new employment contract working conditions, cost structure, of all business operational staff of MAG Group, 12,000 employees employed across Manchester, East Midlands and Stansted Airports.
Implementation
2014 - 2018
job
Senior Director HR - EMEA
Concentrix (Europe) Limited.
Overseeing the HR Operations, Business Partnering, Recruitment, L&D and Payroll functions of Concentrix in Europe (7500) and Middle East and Africa (700)
* Oversaw 22 operational entities across 19 European countries.
* Launched new Corporate Culture and Competencies across the organization.
* Implemented Oracle Fusion and Workday HRM and Payroll across the organization.
* Accountable for the successful team management of a HR team (Reward, L&D, Employee Relations, Recruitment and Payroll) of 37 employees across Europe. Managed to increase departmental performance over key metrics of reducing attrition, absence, payroll costs per transaction and HR costs.
* Managed Employee Relations, Trade Union negotiations and Trade Union recognition issues across UK and Ireland.
* Managed the end-to-end people, policy and performance processes across the EMEA business unit.
Key Achievements
* In conjunction with the GM Europe, reviewed an organisational size and scope in order to increase net profitability of the operation and region.
* Following an acquisition reviewed Organisation Design in order to ensure process optimisation, improved efficiency and introduction of new corporate culture.
* Introduced new corporate Leadership & Development model and LMS (Learning Management System).
* Harmonised Terms & Conditions across 5 employment entities in UK and introduced Reward Strategy for all European entities.
* Project managed the TUPE transfer of large business units
* Managed specialist recruitment projects looking at senior and specialist appointments as well and devising and implementing a high-volume recruitment strategy for over 800 within a three-month period.
* HRIS - Implemented two HR Information Systems - Oracle Fusion and Workday HCM and Payroll.
* Planned and implemented Graduate Management Development Program and launched a national apprentice scheme and learning academy with Belfast Metropolitan College.
* Integrated the business operations of IBM and Concentrix following the purchase of the IBM CRM Business
* Oversaw 22 operational entities across 19 European countries.
* Launched new Corporate Culture and Competencies across the organization.
* Implemented Oracle Fusion and Workday HRM and Payroll across the organization.
* Accountable for the successful team management of a HR team (Reward, L&D, Employee Relations, Recruitment and Payroll) of 37 employees across Europe. Managed to increase departmental performance over key metrics of reducing attrition, absence, payroll costs per transaction and HR costs.
* Managed Employee Relations, Trade Union negotiations and Trade Union recognition issues across UK and Ireland.
* Managed the end-to-end people, policy and performance processes across the EMEA business unit.
Key Achievements
* In conjunction with the GM Europe, reviewed an organisational size and scope in order to increase net profitability of the operation and region.
* Following an acquisition reviewed Organisation Design in order to ensure process optimisation, improved efficiency and introduction of new corporate culture.
* Introduced new corporate Leadership & Development model and LMS (Learning Management System).
* Harmonised Terms & Conditions across 5 employment entities in UK and introduced Reward Strategy for all European entities.
* Project managed the TUPE transfer of large business units
* Managed specialist recruitment projects looking at senior and specialist appointments as well and devising and implementing a high-volume recruitment strategy for over 800 within a three-month period.
* HRIS - Implemented two HR Information Systems - Oracle Fusion and Workday HCM and Payroll.
* Planned and implemented Graduate Management Development Program and launched a national apprentice scheme and learning academy with Belfast Metropolitan College.
* Integrated the business operations of IBM and Concentrix following the purchase of the IBM CRM Business
Workday, HRM, Oracle fusion, Processes, Organization, Development, HR Operations, HRIS, Net, Design, Team management, Recruitment, Management, Leadership, Optimization, Oracle, CRM, Operations
2013 - 2014
job
Global People Business Manager
IAG Cargo Limited.
Managed and oversaw the Human Resources function within IAG Cargo including all international operations and HR functions of Spain.
Key Achievements:
* Managed and oversaw the creation of primary business model of IAG Cargo through the merger of business operations of British Airways and Iberia Airways globally.
* Oversaw the formation of a restructuring program within IAG Cargo UK.
* Implemented new employee engagement initiatives through the implementation of new compensation and benefits programs, including negotiating a 25% reduction in Medical Premiums.
* Initiated and oversaw Project Cargo Insignia which led to greater harmonisation of operational and compliance training and reduction in headcount and overall cost to the business whilst maintaining operational excellence and compliance.
Key Achievements:
* Managed and oversaw the creation of primary business model of IAG Cargo through the merger of business operations of British Airways and Iberia Airways globally.
* Oversaw the formation of a restructuring program within IAG Cargo UK.
* Implemented new employee engagement initiatives through the implementation of new compensation and benefits programs, including negotiating a 25% reduction in Medical Premiums.
* Initiated and oversaw Project Cargo Insignia which led to greater harmonisation of operational and compliance training and reduction in headcount and overall cost to the business whilst maintaining operational excellence and compliance.
Operations, Training, Human Resources, Employee Engagement, Compliance, Operational Excellence, Implementation, International, Manager, LED
2012 - 2013
job
First Officer
A320 Type Rating / Hermes / Air Mediterranean.
Gained UK A320 Series Type Rating and 40 hours PIC prior to airline going into Administration.
Administration
2011 - 2012
job
Head of HR (HR Director)
Bayanat for Mapping and Surveying LLC.
Oversaw the privatisation and set up of the Human Resources function and conversion of the company from UAE Military Survey into Bayanat for Mapping and Surveying Services LLC. Focusing on the formulation and implementation of a commercial HR Strategy, Policies and Procedures, Recruitment and Selection, Talent and Performance Management, as well as overseeing the function on a day-to-day basis. Oversaw the growth of the company from inception to currently over 200 employees.
Key Skills used: Stakeholder Management, Programme Management, HR Leadership, Customer Focus, Problem Analysis & Resolution, Strategic Planning & Implementation, Recruitment & Selection, HRMS
Key Skills used: Stakeholder Management, Programme Management, HR Leadership, Customer Focus, Problem Analysis & Resolution, Strategic Planning & Implementation, Recruitment & Selection, HRMS
Strategic Planning, Human Resources, Performance Management, Stakeholder Management, Leadership, Management, Recruitment, Implementation, Growth, Hrms, UP, Customer, Formulation
2008 - 2010
job
Head of Human Resources
Etihad Airways PJSC.
As Head of HR for the Strategy & Planning Department, I was responsible for the delivery of the HR function to the core Etihad commercial functions of Revenue Management and Government Relations along with the subsidiary businesses of Etihad Cargo and Amadeus Gulf LLC. My role was to interpret the businesses strategic direction and convert these into deliverable HR plans and policies. Key achievements: Streamlined business processes, developing management capability in order to manage risk and financial independence of business units based on corporate objectives.
Key Skills utilised: Program Management, Leadership, Customer Focus, Problem Analysis & Resolution, Risk Analysis and Mitigation, Strategic Planning & Implementation
Key Skills utilised: Program Management, Leadership, Customer Focus, Problem Analysis & Resolution, Risk Analysis and Mitigation, Strategic Planning & Implementation
Strategic Planning, Human Resources, Leadership, Program Management, Management, Implementation, Direction, Risk analysis, Processes, Customer
2006 - 2008
job
Commercial Airline Pilot. Licence Number
Cabair College.
of Air Training, Cranfield, England
Airline Pilot Transport Licence Training Course October 2006 September 2008
Completed an integrated training course to become a Commercial Airline Pilot. Licence Number: 448925K
Airline Pilot Transport Licence Training Course October 2006 September 2008
Completed an integrated training course to become a Commercial Airline Pilot. Licence Number: 448925K
Training
2003 - 2006
job
Manager HR Central Functions
Halifax Bank of Scotland PLC.
Managing the HR Central function for the Retail Contact Centers (Dimensions: 6,500 employees, 9 UK locations) I was responsible for the provision of all Manpower planning, Recruitment and Selection, Leadership and Development, Operational training and Reward and Recognition functions.
Key Achievements:
Development of divisional national HR strategy
Development of national manpower plan, integrating planning, recruitment and selection. Culminating in a national award for recruitment and for innovation in manpower planning for our new flexible employee working system called Flextra.
Development and introduction of new National Reward and Recognition system.
Development and introduction of a unified approach to performance management.
International Secondment - Responsible for the development of the recruitment strategy and delivery of the high-volume recruitment and senior and specialist functions for the launch of a new retail bank in Ireland. (Approx. 1500 employees)
Successfully reduced annual corporate employee turnover from 52% to 33%. Additionally, reduced overall recruitment budget from GBP 10 million to 6 million over a three-year period.
Key Skills utilised: Customer Focus, Change Management, Strategic Planning, Programme
Management, Customer Needs Analysis
Key Achievements:
Development of divisional national HR strategy
Development of national manpower plan, integrating planning, recruitment and selection. Culminating in a national award for recruitment and for innovation in manpower planning for our new flexible employee working system called Flextra.
Development and introduction of new National Reward and Recognition system.
Development and introduction of a unified approach to performance management.
International Secondment - Responsible for the development of the recruitment strategy and delivery of the high-volume recruitment and senior and specialist functions for the launch of a new retail bank in Ireland. (Approx. 1500 employees)
Successfully reduced annual corporate employee turnover from 52% to 33%. Additionally, reduced overall recruitment budget from GBP 10 million to 6 million over a three-year period.
Key Skills utilised: Customer Focus, Change Management, Strategic Planning, Programme
Management, Customer Needs Analysis
Change management, Retail, Budget, Innovation, Strategic Planning, Training, Performance Management, Leadership, Management, Recruitment, Development, International, Manager, Customer
2002 - 2003
job
HR Business Partner - Investment Services
Barclays Bank PLC.
Sitting on the executive boards of the Investment, Risk and Life divisions of Barclays Private Clients. I was responsible for the interpretation of the strategic business plan into deliverable long-term people plans.
Key Achievements:
Closed Barclays International Investment Services Operations in Monaco, New York and Geneva
Oversaw the rationalisation, downsizing and introduction of new business model into Barclays Private Bank.
Key Skills utilised: Strategic Planning, Business Transformation, Relationship Building, Facilitation,
Customer Satisfaction and Needs Analysis, Organisational Design
Key Achievements:
Closed Barclays International Investment Services Operations in Monaco, New York and Geneva
Oversaw the rationalisation, downsizing and introduction of new business model into Barclays Private Bank.
Key Skills utilised: Strategic Planning, Business Transformation, Relationship Building, Facilitation,
Customer Satisfaction and Needs Analysis, Organisational Design
Design, Operations, Strategic Planning, Business transformation, HR Business Partner, Transformation, Business Partner, International, Customer
1999 - 2002
job
People Business Manager
British Airways PLC.
Working in conjunction with the Director of UK Business to translate and interpret both strategic business objectives into value creating deliverable people plans. Responsible for the provision of HR Services, Policy and Implementation to all functions (Flight Crew, Cabin Crew, Engineering and Ground Handling) within British Airways Regional Limited. (British Airways Regional Ltd., business dimensions - 1068 employees, £300 million turnover, 5 trade unionised employee groups with over 4 regional bases within the United Kingdom)
Oversaw the sale and creation of the business into British Airways CitiExpress (Laterally FlyBe)
Key Skills utilised: Customer Focus, Leadership & Team Motivation, Change Management, Facilitation
Oversaw the sale and creation of the business into British Airways CitiExpress (Laterally FlyBe)
Key Skills utilised: Customer Focus, Leadership & Team Motivation, Change Management, Facilitation
Change management, Leadership, Management, Engineering, Implementation, Motivation, Manager, Customer
1997 - 1998
job
Manager Personnel Services UK
Aer Lingus PLC.
Manager
1996 - 1997
job
Manager Training & Employee Communication USA
unknown.
Training, USA, Manager
1994 - 1996
job
Assistant Personnel Manager - North America
unknown.
Key Skills
Programme & Project Management Strategy Planning, Development and Implementation
Recruitment and Selection HR Process re-engineering including introduction of HRMS
Change Management & Industrial Relations Leadership & Team Motivation
Problem Analysis and Resolution Customer Relationship Management
Relationship Building & Communication Policy and Procedures
Market Sector Experience
Technology Aviation / Defence / Military
Finance / Banking BPO / Outsourcing
Programme & Project Management Strategy Planning, Development and Implementation
Recruitment and Selection HR Process re-engineering including introduction of HRMS
Change Management & Industrial Relations Leadership & Team Motivation
Problem Analysis and Resolution Customer Relationship Management
Relationship Building & Communication Policy and Procedures
Market Sector Experience
Technology Aviation / Defence / Military
Finance / Banking BPO / Outsourcing
Banking, Customer, Manager, Hrms, Development, Motivation, Implementation, Outsourcing, Engineering, Change management, Technology, Recruitment, Finance, Relationship Management, Management, Leadership, Project Management
My education
University of Kent
Bachelors, Industrial Relations and Personnel Management
Bachelors, Industrial Relations and Personnel Management
Institute of Personnel and Development
BPS, Assessor
BPS, Assessor
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