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Strong sales specialist profile with a background in media and marketing
Giovanna Carraro
,
London, United Kingdom
Experience
Other titles
Skills
I'm offering
With a strong background in Media & Marketing, more recently I directed my career towards Sales, as I possess strong people skills.
My academic background includes a Bachelor’s degree in Media & Communication at University San Raffaele in Milan and an MSc in Media, Communication & Development at London School of Economics and Political Science (LSE).
Since completing my studies, I gained three years' experience at Mediacom London in the Response Department, starting as a Media Executive and leaving the company as a Senior Planner Buyer. My main responsibility was the implementation of direct marketing campaigns across multiple media platforms for a number of non-profit clients, focusing on social media and digital media channels.
I subsequently applied the knowledge acquired in the non-profit sector at Mediacom to Volunteer Management, securing employment in Dar Es Salaam with United Planet Tanzania. My main tasks were to develop and sell tailor-made itineraries within Tanzania for the Volunteer & Travel Program, book and liaise with hotels and local tour operators, handle new applications from future volunteers and lead relationship management with all International Partner Organizations.
Returning to London, I worked as Operations Executive at Travel the Unknown, where I was responsible for a broad range of tasks including dealing with clients across every stage of their trip, liaising with suppliers from a number of different countries, making flight bookings and managing invoices.
As I have always enjoyed a client-facing role, I moved into Sales and joined Audley Travel as a Country Specialist, planning and selling tailor-made itineraries to Tanzania. Despite the pandemic, I have quickly been promoted to Senior Country Specialist and have started selling Kenya and Italy in addition to Tanzania.
I possess an intense passion for travel. I have been travelling since I was two years old and I love to get a true understanding of the culture and history of the places I visit. I am truly comfortable talking to all types of people and I have developed excellent communication and organizational skills.
My academic background includes a Bachelor’s degree in Media & Communication at University San Raffaele in Milan and an MSc in Media, Communication & Development at London School of Economics and Political Science (LSE).
Since completing my studies, I gained three years' experience at Mediacom London in the Response Department, starting as a Media Executive and leaving the company as a Senior Planner Buyer. My main responsibility was the implementation of direct marketing campaigns across multiple media platforms for a number of non-profit clients, focusing on social media and digital media channels.
I subsequently applied the knowledge acquired in the non-profit sector at Mediacom to Volunteer Management, securing employment in Dar Es Salaam with United Planet Tanzania. My main tasks were to develop and sell tailor-made itineraries within Tanzania for the Volunteer & Travel Program, book and liaise with hotels and local tour operators, handle new applications from future volunteers and lead relationship management with all International Partner Organizations.
Returning to London, I worked as Operations Executive at Travel the Unknown, where I was responsible for a broad range of tasks including dealing with clients across every stage of their trip, liaising with suppliers from a number of different countries, making flight bookings and managing invoices.
As I have always enjoyed a client-facing role, I moved into Sales and joined Audley Travel as a Country Specialist, planning and selling tailor-made itineraries to Tanzania. Despite the pandemic, I have quickly been promoted to Senior Country Specialist and have started selling Kenya and Italy in addition to Tanzania.
I possess an intense passion for travel. I have been travelling since I was two years old and I love to get a true understanding of the culture and history of the places I visit. I am truly comfortable talking to all types of people and I have developed excellent communication and organizational skills.
Markets
United Kingdom
Rest of Euro area
Links for more
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Industries
Language
English
Fluently
French
Good
Italian
Fluently
Available
My experience
2019 - 2022
job
SENIOR COUNTRY SPECIALIST
AUDLEY TRAVEL.
- London, United Kingdom
• Starting as a Country Specialist on Tanzania, within my time at Audley and despite the pandemic, I was quickly promoted to Senior Country Specialist and I
commenced to sell Kenya and Italy in addition to Tanzania;
• Planning and selling tailor-made itineraries to Tanzania, Kenya and Italy;
• Being the expert on the destinations I specialised on;
• Liaising with suppliers in countries and making sure all arrangements are prepared according to itinerary;
• Making flight bookings with agents and ticket consolidators;
• Being the main point of contact for clients throughout from enquiry until they
return;
• Sharing product information with the rest of the team;
• Always being informed on new products available in Tanzania, Kenya and Italy.
• Starting as a Country Specialist on Tanzania, within my time at Audley and despite the pandemic, I was quickly promoted to Senior Country Specialist and I
commenced to sell Kenya and Italy in addition to Tanzania;
• Planning and selling tailor-made itineraries to Tanzania, Kenya and Italy;
• Being the expert on the destinations I specialised on;
• Liaising with suppliers in countries and making sure all arrangements are prepared according to itinerary;
• Making flight bookings with agents and ticket consolidators;
• Being the main point of contact for clients throughout from enquiry until they
return;
• Sharing product information with the rest of the team;
• Always being informed on new products available in Tanzania, Kenya and Italy.
B2c sales, Communication, Sales consultant, Customer service
2018 - 2019
job
OPERATIONS EXECUTIVE
TRAVEL THE UNKNOWN.
- London, United Kingdom
• Helping clients with pre-tour arrangements;
• Following up with customers for feedback after their trip;
• Liaising with suppliers from a range of different countries;
• Making flight bookings with agents and ticket consolidators (mainly Galileo);
• Preparing trip documentation;
• Managing payments received from clients and made to suppliers;
• Helping clients with pre-tour arrangements;
• Following up with customers for feedback after their trip;
• Liaising with suppliers from a range of different countries;
• Making flight bookings with agents and ticket consolidators (mainly Galileo);
• Preparing trip documentation;
• Managing payments received from clients and made to suppliers;
Operations, Galileo, Customer service, Customer relations
2016 - 2018
freelance
VOLUNTEER & TRAVEL PROGRAM MANAGER
UNITED PLANET TANZANIA.
- Dar Es Salaam, Tanzania
• Developing and selling tailor-made itineraries within Tanzania for the Volunteer & Travel Program;
• Booking and liaising with hotels and local tour operators;
• Handling new applications from future volunteers;
• Leading relationship management with all International Partner Organizations;
• Performing field evaluations of the current partner projects;
• Writing the content for United Planet Tanzania's new website;
• Updating United Planet Tanzania's social pages (Facebook, Instagram)
• Developing and selling tailor-made itineraries within Tanzania for the Volunteer & Travel Program;
• Booking and liaising with hotels and local tour operators;
• Handling new applications from future volunteers;
• Leading relationship management with all International Partner Organizations;
• Performing field evaluations of the current partner projects;
• Writing the content for United Planet Tanzania's new website;
• Updating United Planet Tanzania's social pages (Facebook, Instagram)
Writing, Instagram, Facebook, Management, Relationship Management, Website, Content, Social Media, Customer service
2017 - 2017
freelance
PROFESSIONAL FREELANCER
MEDIA & MARKETING.
- London, United Kingdom
• Handling communications between Wildfire and UNILAD, and the Italian
Campaign Manager and Influencers for the Kellogs Extra Italian campaign;
• Organizing and booking the shooting in Milan in accordance to the budget;
• Assisting the Director during the filming and translating of all communications
between him and the Italian speaker Influencers;
• Compiling weekly status and presentations for the clients;
• Verifying the quality of all content created by the influencers and briefing them on the different tasks;
• Translating all scripts from English to Italian and vice versa.
• Handling communications between Wildfire and UNILAD, and the Italian
Campaign Manager and Influencers for the Kellogs Extra Italian campaign;
• Organizing and booking the shooting in Milan in accordance to the budget;
• Assisting the Director during the filming and translating of all communications
between him and the Italian speaker Influencers;
• Compiling weekly status and presentations for the clients;
• Verifying the quality of all content created by the influencers and briefing them on the different tasks;
• Translating all scripts from English to Italian and vice versa.
Content, Speaker, Campaign, Instagram Marketing, Influencer marketing, Translation
2016 - 2016
job
ACCOUNT MANAGER
FETCH.
- London, United Kingdom
• Planning and managing the implementation of mobile marketing campaigns;
• Multiple clients: Hotels.com, Apple Music, Octotelematics.
• Planning and managing the implementation of mobile marketing campaigns;
• Multiple clients: Hotels.com, Apple Music, Octotelematics.
Marketing, Account Manager, Implementation, Music, Mobile marketing, Manager
2014 - 2016
job
SENIOR PLANNER BUYER
MEDIACOM.
- London, United Kingdom
• Within my time at Mediacom I was promoted twice: between the roles of Account Executive, Planner Buyer and Senior Planner Buyer respectively.
• Planning and managing the implementation of direct marketing campaigns across multiple media platforms, focusing on digital media channels and social
media;
• Recommending budget investments to clients;
• Managing relationships with media owners, senior clients and other teams
inside Mediacom (PPC, Social, SEO and Affiliates);
• Multiple clients: Plan International, Cancer Research UK, Centrepoint, Dennis,
Staples, Direct Line and NS&I.
• Managing the work and progression of the five executives and planners in the team.
• Within my time at Mediacom I was promoted twice: between the roles of Account Executive, Planner Buyer and Senior Planner Buyer respectively.
• Planning and managing the implementation of direct marketing campaigns across multiple media platforms, focusing on digital media channels and social
media;
• Recommending budget investments to clients;
• Managing relationships with media owners, senior clients and other teams
inside Mediacom (PPC, Social, SEO and Affiliates);
• Multiple clients: Plan International, Cancer Research UK, Centrepoint, Dennis,
Staples, Direct Line and NS&I.
• Managing the work and progression of the five executives and planners in the team.
Marketing, Seo, Budget, Research, Direct marketing, Implementation, International, Social, Facebook advertising, Social Media, Social Media Marketing
My education
2012
-
2013
THE LONDON SCHOOL OF ECONOMICS AND POLITICAL SCIENCE
MSc, MEDIA (Minor in ECONOMICS)
MSc, MEDIA (Minor in ECONOMICS)
2008
-
2011
UNIVERSITY VITA
Bachelors, COMMUNICATION
Bachelors, COMMUNICATION
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