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Senior
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jobs
Articulate Copywriter/Journalist with experience in Senior Retail Leadership Roles
Ryan Murray
,
Leeds, United Kingdom
Experience
Skills
I'm offering
'An articulate, thorough, degree-educated freelancer who can provide solutions to any writing task; whether you need a few words to summarize a project to pitch, or need a lengthy article constructed on any given topic or theme- just reach out!'
'An experienced senior retail and operations leader who has managed large big-box units with multi-million pound turnovers, led client services across the North for BSkyB and inspired teams of over 100+ people to deliver the business vision. Able to provide both innovative and tried & tested solutions to boost commercial performance, reduce shrinkage, and empower retail leaders to embrace innovation and change.
'An experienced senior retail and operations leader who has managed large big-box units with multi-million pound turnovers, led client services across the North for BSkyB and inspired teams of over 100+ people to deliver the business vision. Able to provide both innovative and tried & tested solutions to boost commercial performance, reduce shrinkage, and empower retail leaders to embrace innovation and change.
Markets
United Kingdom
Industries
Language
English
Fluently
Available
My experience
2020 - ?
job
General Manager- North
Mitie.
-Accountable for all building management processes across Sky Contact Centre/Corporate sites in the North (northern estate encompasses all buildings from Newcastle to Birmingham).
-In essence, this is all about facilitating the delivery of fantastic spaces for our clients to operate in. In order to achieve this, I oversee the management of a number of operational workstreams, all of which play an integral part to the on-site colleague experience.
-These 'operational workstreams' include but not are limited to: Security, Cleaning, Engineering, Catering, Landscaping, Pest Control, Security/FOH, Waste Management & COVID compliance. By liaising with key stakeholders, managing SLT expectations, reporting in business level comms and engaging/inspiring 'ground level' teams, I'm able to implement strategies that provide consistency across my 'patch', offer assurance to our clients, and create great places for our colleagues to work in.
-Within the above, I manage:
1. CAPEX/OPEX budgets with regards to both major works/rhythm and routine costs undertaken across the North
2. Led an 'audit' culture across my estate, whereby available systems/equipment are consistently utilised to measure cleanliness, fix/fail job logging and Health & Safety near misses/incidents. Furthermore, have embedded routine daily standards-checks which encourages team to be consistently vigilant around building safety/aesthetics.
3. Engage a team of circa 100 Mitie employees across the North, ensuring there aligned to the business/local vision, understand objectives/expectations within the financial year, and are consistently recognized for inputs.
4. Ensure performance management is executed where necessary, supporting in first instance before escalating if improvements are not realised. Lead through the team to deliver this right down the chain (middle-management to supervisors to operatives).
5. Lead our COVID response across the North, ensuring our office spaces are compliant with latest business guidance/direction (includes calibration/effective positioning of thermal cameras, delivery of 'fogging' in response to a positive COVID test, sanitisation replenishment/strategic deployment, general office cleanliness & hygiene- KPI's on this produced via state-of-the-art testing equipment and local home testing kit solutions).
6. Oversee Hospitality provisions on-site. This is inclusive of delivering quality barista services, ensuring meal catalogue reflects client demand and undertaking Food Safety due diligence for assurance purposes.
In sum, deliver clean, tidy, secure, safe and inspirational environments for over 2,500 Sky colleagues across the North.
(N.B. Building locations- Leeds (two contact centres/one corporate tech centre), Sheffield, Stockport, Manchester, Newcastle, Knaresborough, Birmingham and Wilmslow- Sky Sports Studio).
-In essence, this is all about facilitating the delivery of fantastic spaces for our clients to operate in. In order to achieve this, I oversee the management of a number of operational workstreams, all of which play an integral part to the on-site colleague experience.
-These 'operational workstreams' include but not are limited to: Security, Cleaning, Engineering, Catering, Landscaping, Pest Control, Security/FOH, Waste Management & COVID compliance. By liaising with key stakeholders, managing SLT expectations, reporting in business level comms and engaging/inspiring 'ground level' teams, I'm able to implement strategies that provide consistency across my 'patch', offer assurance to our clients, and create great places for our colleagues to work in.
-Within the above, I manage:
1. CAPEX/OPEX budgets with regards to both major works/rhythm and routine costs undertaken across the North
2. Led an 'audit' culture across my estate, whereby available systems/equipment are consistently utilised to measure cleanliness, fix/fail job logging and Health & Safety near misses/incidents. Furthermore, have embedded routine daily standards-checks which encourages team to be consistently vigilant around building safety/aesthetics.
3. Engage a team of circa 100 Mitie employees across the North, ensuring there aligned to the business/local vision, understand objectives/expectations within the financial year, and are consistently recognized for inputs.
4. Ensure performance management is executed where necessary, supporting in first instance before escalating if improvements are not realised. Lead through the team to deliver this right down the chain (middle-management to supervisors to operatives).
5. Lead our COVID response across the North, ensuring our office spaces are compliant with latest business guidance/direction (includes calibration/effective positioning of thermal cameras, delivery of 'fogging' in response to a positive COVID test, sanitisation replenishment/strategic deployment, general office cleanliness & hygiene- KPI's on this produced via state-of-the-art testing equipment and local home testing kit solutions).
6. Oversee Hospitality provisions on-site. This is inclusive of delivering quality barista services, ensuring meal catalogue reflects client demand and undertaking Food Safety due diligence for assurance purposes.
In sum, deliver clean, tidy, secure, safe and inspirational environments for over 2,500 Sky colleagues across the North.
(N.B. Building locations- Leeds (two contact centres/one corporate tech centre), Sheffield, Stockport, Manchester, Newcastle, Knaresborough, Birmingham and Wilmslow- Sky Sports Studio).
Embedded, Manager, LED, Processes, Audit, Office, Health, KPI, Testing, Direction, Safety, Audit, Safe, Engineering, Test, Compliance, Security, Management, Due Diligence, Performance Management, Deployment
2018 - 2020
job
Store General Manager Leeds
JTF.com.
-Leading the business' re-branding push in Leeds; accelerating its movement from a fledgling discount wholesaler to a multi-channel, aspirational, value-conscious retail space.
-Accountable for full P&L of the estate
-Influence business buying decisions through local feedback
-Drive store commercial performance by making shrewd layout/catalogue decisions
-GDPR compliant: ensure the store has a legal, efficient registration programme to protect both the customer and open up marketable channels
-Exploit local external opportunities to drive sales and footfall
-Accountable for all Health and Safety disciplines in store; applying safety expertise to facilitate the safe selling and storage of explosives
Marks and Spencer
Various Store/Commercial/Regional Support Management Roles
Major Achievements during M&S Career:
-Successfully opened up major new store with high-profile status.
-Appointed as a Store Manager aged 23
-Q3 Regional Store Manager of the Quarter 2015
-Multiple Recognition Awards for Customer Service and delivering Positive Engagement Scores in store.
-Accountable for full P&L of the estate
-Influence business buying decisions through local feedback
-Drive store commercial performance by making shrewd layout/catalogue decisions
-GDPR compliant: ensure the store has a legal, efficient registration programme to protect both the customer and open up marketable channels
-Exploit local external opportunities to drive sales and footfall
-Accountable for all Health and Safety disciplines in store; applying safety expertise to facilitate the safe selling and storage of explosives
Marks and Spencer
Various Store/Commercial/Regional Support Management Roles
Major Achievements during M&S Career:
-Successfully opened up major new store with high-profile status.
-Appointed as a Store Manager aged 23
-Q3 Regional Store Manager of the Quarter 2015
-Multiple Recognition Awards for Customer Service and delivering Positive Engagement Scores in store.
Safe, Manager, UP, Customer, Re-branding, Storage, Health, Support, Safety, Branding, Service, Sales, GDpr, Customer service, Management, Retail, Layout
2017 - 2018
job
Store Manager Leeds Crossgates SF
Marks and Spencer.
Marks and Spencer Store Manager Leeds Crossgates SF (April 2017- April 2018t)
Creating a strategy to effectively lead my team:
Articulate a clear vision to the team in terms of what needs to be delivered. Facilitate the conversation with direct reports around the 'how' of delivering this vision. Hold the team accountable to this, recognizing success and performance managing poor deliver of the aims.
Tasked with upcoming store closure, ensuring it remains profitable, staff maintain commitment and customers are comfortable throughout the transition to the new property.
Selling at every opportunity to increase commercial return
Driving great sales results through challenging all aspects of given space. Review the customer journey, make logical decisions around product, layout and golden footage. Understand customer demographic and ensure catalogue is reflective of this. Ensure best lines are merchandised abundantly and positioned as front feature to trade up as much as possible.
Ensure the customer is at the heart of everything that is done. This entails:
Driving exceed customer service KPI results based on analysing all accessible data to understand and drive the customer experience.
Tracking tilling productivity, regulating queue control and active selling at point of sale to drive both profit and customer satisfaction.
Recognised within the Regional group for superb delivery of Customer Satisfaction.
Ensure the Store trades safely and legally so our customers and staff are protected.
Delivered green audits on multiple inspections which rubber-stamps personal commitment to a great Food Safety culture in store.
Duty Manage the store with confidence and protect the brand when dealing with safety incidents
Conduct in depth due diligence checks to ensure legal paperwork is accurate and compliant.
Manage Costs to maximize the profitability of the business:
Regulate all Store expenditure, from purchasing wrapping materials all the way through to huge stock loss and waste budgets.
Delivered an efficient and effective staffing model that promotes the simple formula of getting the right person to complete the right task at the right time of the store process wheel.
Create a Positive People Vibe
Actively engage the team on business plans and direction through inspirational team briefs, communication vehicles and bringing personality to mundane meetings/tasks.
Create positive energy in store through enthusiasm, commercial tenacity and robust mentality to dealing with both successes and challenges.
Creating a strategy to effectively lead my team:
Articulate a clear vision to the team in terms of what needs to be delivered. Facilitate the conversation with direct reports around the 'how' of delivering this vision. Hold the team accountable to this, recognizing success and performance managing poor deliver of the aims.
Tasked with upcoming store closure, ensuring it remains profitable, staff maintain commitment and customers are comfortable throughout the transition to the new property.
Selling at every opportunity to increase commercial return
Driving great sales results through challenging all aspects of given space. Review the customer journey, make logical decisions around product, layout and golden footage. Understand customer demographic and ensure catalogue is reflective of this. Ensure best lines are merchandised abundantly and positioned as front feature to trade up as much as possible.
Ensure the customer is at the heart of everything that is done. This entails:
Driving exceed customer service KPI results based on analysing all accessible data to understand and drive the customer experience.
Tracking tilling productivity, regulating queue control and active selling at point of sale to drive both profit and customer satisfaction.
Recognised within the Regional group for superb delivery of Customer Satisfaction.
Ensure the Store trades safely and legally so our customers and staff are protected.
Delivered green audits on multiple inspections which rubber-stamps personal commitment to a great Food Safety culture in store.
Duty Manage the store with confidence and protect the brand when dealing with safety incidents
Conduct in depth due diligence checks to ensure legal paperwork is accurate and compliant.
Manage Costs to maximize the profitability of the business:
Regulate all Store expenditure, from purchasing wrapping materials all the way through to huge stock loss and waste budgets.
Delivered an efficient and effective staffing model that promotes the simple formula of getting the right person to complete the right task at the right time of the store process wheel.
Create a Positive People Vibe
Actively engage the team on business plans and direction through inspirational team briefs, communication vehicles and bringing personality to mundane meetings/tasks.
Create positive energy in store through enthusiasm, commercial tenacity and robust mentality to dealing with both successes and challenges.
Layout, Customer experience, Due Diligence, Customer service, Sales, Service, It, Safety, Direction, KPI, Feature, Energy, Energy, Customer, UP, Manager
2015 - 2016
job
Halifax M&S Store Manager
unknown.
Turnover of Managed Space: £20m
My Management Team: 6 Section Managers, 2 Trainee Section Managers, 1 Commercial Manager
Headcount: 110
My Management Team: 6 Section Managers, 2 Trainee Section Managers, 1 Commercial Manager
Headcount: 110
Management, Manager
2014 - 2015
job
Leeds M&S Foods and Hospitality Commercial Manager
unknown.
Turnover of Managed Space: £13.5m
My Management Team: 5 Section Managers, 1 Designate Commercial Manager Trainee
Headcount: 100
My Management Team: 5 Section Managers, 1 Designate Commercial Manager Trainee
Headcount: 100
Management, Manager
2012 - 2014
job
Gainsborough M&S Simply Foods Store Manager
unknown.
Turnover of Managed Space: £8m
My Management Team: 3 Section Managers
Headcount: 45
My Management Team: 3 Section Managers
Headcount: 45
Management, Manager
2012 - 2012
job
Chesterfield M&S Foods and Hospitality Commercial Manager
unknown.
Turnover of Managed Space: £10m
My Management Team: 3 Section Managers
Headcount: 50
My Management Team: 3 Section Managers
Headcount: 50
Management, Manager
My education
?
-
2010
Lancaster University
University Degree, N/a
University Degree, N/a
?
-
2007
Trinity School
N/a, History
N/a, History
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