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Empathetic, confident and hard-working human.
Matthew Woodford
,
London, United Kingdom
Experience
Other titles
Skills
I'm offering
I believe art can and should take place outside of theatres and galleries.
I have activated community spaces for a range of artistic mediums including circus, theatre and music.
I have produced shows and projects in care homes, libraries, found spaces, digital spaces, schools, shops, forests, nightclubs and outdoor public areas. Each project has transformed a community venue into a canvas for a artistic work.
I believe in the power of communities to tell stories and create change.
Everybody has a story to tell. The projects I’ve run have connected marginalised communities to professional artists and artistic processes.
My interest is in facilitating the voice of communities through high-quality performance.
I have activated community spaces for a range of artistic mediums including circus, theatre and music.
I have produced shows and projects in care homes, libraries, found spaces, digital spaces, schools, shops, forests, nightclubs and outdoor public areas. Each project has transformed a community venue into a canvas for a artistic work.
I believe in the power of communities to tell stories and create change.
Everybody has a story to tell. The projects I’ve run have connected marginalised communities to professional artists and artistic processes.
My interest is in facilitating the voice of communities through high-quality performance.
Markets
United Kingdom
Links for more
Once you have created a company account and a job, you can access the profiles links.
Language
English
Fluently
Available
My experience
2019 - ?
job
Team Leader
The Movers of London.
Leading a team of 8 - 10 removal workers
Setting expectations with clients
Working directly with clients to realise issues and find solutions for them
Being the main point of contact for the team & clients
Writing reports for senior management.
Setting expectations with clients
Working directly with clients to realise issues and find solutions for them
Being the main point of contact for the team & clients
Writing reports for senior management.
Writing, Management
2017 - 2019
job
Classes manager
Upswing.
Ensuring the smooth running of the classes, providing high quality arts & wellbeing training and advice
Managing the classes programme through close monitoring of the quality of delivery, attendance figures and making changes where needed in discussion with the Executive Director
Planning, managing and reporting to the Executive Director on the monthly performance of the facility against budget projections
Maintaining and updating the database systems in line with GDPR.
Managing the classes programme through close monitoring of the quality of delivery, attendance figures and making changes where needed in discussion with the Executive Director
Planning, managing and reporting to the Executive Director on the monthly performance of the facility against budget projections
Maintaining and updating the database systems in line with GDPR.
Budget, Database, Training, GDpr, Monitoring, Manager
2015 - 2017
job
Waiter
Rabbits.
Greeting guests and taking drink and food orders
Staying attentive to the needs of guests in the dining area
Delivering food from the kitchen to the guests.
Ensuring the food order is made correctly by kitchen staff and looks presentable for guests.
Staying attentive to the needs of guests in the dining area
Delivering food from the kitchen to the guests.
Ensuring the food order is made correctly by kitchen staff and looks presentable for guests.
2013 - 2015
job
Front of house team member
Wagamama.
Creating a warm, friendly and relaxed atmosphere for guests to enjoy their dining experience
Ensuring guests needs are taken care of at all times, and correcting any problems in a friendly and efficient manner
Training new members of staff to deliver a high standard of customer service
Devising and facilitating training workshops for team members focusing on customer service and suggestive selling
Answering questions from guests and advising about ingredients, taste, cooking methods and preparation of dishes - in a clear, confident and passionate way
Suggesting certain dishes or combination of dishes to guests based on their tastes.
Ensuring guests needs are taken care of at all times, and correcting any problems in a friendly and efficient manner
Training new members of staff to deliver a high standard of customer service
Devising and facilitating training workshops for team members focusing on customer service and suggestive selling
Answering questions from guests and advising about ingredients, taste, cooking methods and preparation of dishes - in a clear, confident and passionate way
Suggesting certain dishes or combination of dishes to guests based on their tastes.
Training, Customer service, Service, Workshops, Customer
2012 - 2013
job
Head Bartender
Aunty Ruth's Private Members Club.
Identifying individual needs and assisting guests in any way possible
Assisting in the delivery of high profile events
Offering a warm welcome and fond farewell to visitors
Highlighting the venue's services on offer
Touring guests around the venue who have an interest in booked facilities
Taking bookings for events, paying special attention to any special requests and ensuring those requests are catered for Seting up new members accounts
Maintaining presentation standards in the venues facilities and public areas, ensuring that they are checked and prepared appropriately at the start of each day
Respecting colleagues and managers and displaying a flexible and positive approach towards work and training
Supporting my managers in the induction and development of new team members.
September 2008 - July 2012: Entered higher education.
Assisting in the delivery of high profile events
Offering a warm welcome and fond farewell to visitors
Highlighting the venue's services on offer
Touring guests around the venue who have an interest in booked facilities
Taking bookings for events, paying special attention to any special requests and ensuring those requests are catered for Seting up new members accounts
Maintaining presentation standards in the venues facilities and public areas, ensuring that they are checked and prepared appropriately at the start of each day
Respecting colleagues and managers and displaying a flexible and positive approach towards work and training
Supporting my managers in the induction and development of new team members.
September 2008 - July 2012: Entered higher education.
Training, Development, UP
2007 - 2008
job
Assistant Manager
Mitchell and Butlers.
Supervising a team of customer service staff
Handling customer complaints and any major incidents, such as a security issues and customers being taken ill
Communicating courteously with customers and clients by telephone, email, letter and face to face.
Having meetings with other managers to discuss possible improvements to customer service.
Investigating and solving customers' problems
Issuing refunds to customers
Training staff to deliver a high standard of customer service
Training and working in the kitchen to gain a better understand of the overall buisness
Keeping accurate records of discussions or correspondence with customers
Producing written information for customers, often involving use of computer software
Having involvement in staff recruitment and appraisals.
Handling customer complaints and any major incidents, such as a security issues and customers being taken ill
Communicating courteously with customers and clients by telephone, email, letter and face to face.
Having meetings with other managers to discuss possible improvements to customer service.
Investigating and solving customers' problems
Issuing refunds to customers
Training staff to deliver a high standard of customer service
Training and working in the kitchen to gain a better understand of the overall buisness
Keeping accurate records of discussions or correspondence with customers
Producing written information for customers, often involving use of computer software
Having involvement in staff recruitment and appraisals.
Training, Customer service, Recruitment, Security, Service, Software, Customer, Manager
2006 - 2007
job
Waiter
Old Orleans.
Having direct contact with customers on a day to day basis
Being friendly, smiley and sociable to customers to create a welcoming atmosphere
Remaining calm, patient and polite when receiving customer feedback
Collecting payments and operating the till
Learning about the companies products keeping up to date with changes.
Being friendly, smiley and sociable to customers to create a welcoming atmosphere
Remaining calm, patient and polite when receiving customer feedback
Collecting payments and operating the till
Learning about the companies products keeping up to date with changes.
Customer, UP
2005 - 2006
job
Box Office Assistant
Cineworld.
Sell tickets and cinema mechanise
Maximise sales and meet monthly sales targets
Up-sell products
Use the cinemas computerised booking system to input data
To be fully informed and proactive in the marketing of the cinema's products, services and facilities, looking to create sales opportunities whenever possible.
Maximise sales and meet monthly sales targets
Up-sell products
Use the cinemas computerised booking system to input data
To be fully informed and proactive in the marketing of the cinema's products, services and facilities, looking to create sales opportunities whenever possible.
Marketing, Sales, Office, Booking, UP
My education
2009
-
2012
Rose Bruford College
N/a, N/a
N/a, N/a
2008
-
2009
South Thames College
N/a, N/a
N/a, N/a
2001
-
2003
Duston Upper School
N/a, N/a
N/a, N/a
1996
-
2001
Millway Middle School
N/a, N/a
N/a, N/a
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