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jobs
Great entrepreneurial skills
Nduta Gatune
,
Broad Street, United Kingdom
Experience
Other titles
Skills
I'm offering
A go-getter, self-driven and creative person.
Markets
United States
United Kingdom
Links for more
Once you have created a company account and a job, you can access the profiles links.
Industries
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2011 - 2016
job
Business processing officer
UAP Insurance Company Limited.
Insurance business
• - Offer a superior customer experience through adherence to customer service charter Turn Around
Times- response times and document issuance timelines
• - Underwriting new business and renewal business
• - Full documentation of the underwriting file to ensure seamless service delivery by the claims team
• - Full utilization of the CRM module by ensuring compliance and completeness on customers' data
• - Timely dispatch of renewal notices and follow up of renewal business.
• - Cash management by ensuring all monies in the branch are receipted and banked on a daily basis.
• - Expense management through control of usage of branch expenses.
• - Internal customer service; ensuring that branch bills are settled on time.
• - Respond to all intermediaries and clients queries in liaison with the Branch supervisor within 24hrs.
• - The full adoption of the internal business processes
• - Maintaining an effective business relationship in the respective satellite office.
• - The signing of specified documents within agreed and set authority limit
• - Offer a superior customer experience through adherence to customer service charter Turn Around
Times- response times and document issuance timelines
• - Underwriting new business and renewal business
• - Full documentation of the underwriting file to ensure seamless service delivery by the claims team
• - Full utilization of the CRM module by ensuring compliance and completeness on customers' data
• - Timely dispatch of renewal notices and follow up of renewal business.
• - Cash management by ensuring all monies in the branch are receipted and banked on a daily basis.
• - Expense management through control of usage of branch expenses.
• - Internal customer service; ensuring that branch bills are settled on time.
• - Respond to all intermediaries and clients queries in liaison with the Branch supervisor within 24hrs.
• - The full adoption of the internal business processes
• - Maintaining an effective business relationship in the respective satellite office.
• - The signing of specified documents within agreed and set authority limit
CRM, Customer experience, Management, Customer service, Service, Compliance, Cash management, Insurance, Office, Underwriting, Processing, Processes, Service Delivery, Customer, UP
2010 - 2011
job
Office Administrator
Stoke Insurance Agency.
Insurance Agency
• - Assessing the firm's insurance coverage, giving suggestions and submit related work to management
as required.
• - Processing all insurance claims as well as maintaining all records related to the claims.
• - Provide administrative support to the team members.
• - Examine the company's risk liability and assist in risk management
• - Working with insurance companies with respect to policies, claims, and premium
• - Assessing the firm's insurance coverage, giving suggestions and submit related work to management
as required.
• - Processing all insurance claims as well as maintaining all records related to the claims.
• - Provide administrative support to the team members.
• - Examine the company's risk liability and assist in risk management
• - Working with insurance companies with respect to policies, claims, and premium
Risk Management, Management, Support, Insurance, Office, Administrator, Processing
2008 - 2009
job
Underwriting & Customer Service Assistant
Blue Shield Insurance Company Ltd.
Insurance Industry
• - Dealt with customers directly either by face to face, electronically, or telephone to responds to the customer inquiries promptly.
• - Respond to the regular and routine customer inquiries regarding the company's products and services
of the organization.
• - Formulate resolution and response in a timely and accurate manner and provided excellent customer
services
• - Analysis of different financial and other necessary documents to determine the degree of risk from factors like the financial condition of the applicant and the value and condition of his property
• - Evaluate the possibility of losses due to catastrophe or excessive insurance and determine when to decline the excessive risk.
• - Dealt with customers directly either by face to face, electronically, or telephone to responds to the customer inquiries promptly.
• - Respond to the regular and routine customer inquiries regarding the company's products and services
of the organization.
• - Formulate resolution and response in a timely and accurate manner and provided excellent customer
services
• - Analysis of different financial and other necessary documents to determine the degree of risk from factors like the financial condition of the applicant and the value and condition of his property
• - Evaluate the possibility of losses due to catastrophe or excessive insurance and determine when to decline the excessive risk.
Customer service, Service, Insurance, Underwriting, Customer
My education
?
-
2017
Nottingham Trent University
MSc, Entrepreneurship
MSc, Entrepreneurship
?
-
2010
Kenya Methodist University
Bachelors, Business Administration
Bachelors, Business Administration
?
-
2008
University of Nairobi
Unspecified, Credit
Unspecified, Credit
?
-
2007
The University of Nairobi
Certification, N/a
Certification, N/a
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