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Senior
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Digital Delivery Specialist
Pete Finlay
,
Exeter, United Kingdom
Experience
Other titles
Skills
I'm offering
An accomplished project and product manager whose commercial acumen, creative solution finding and ability to deliver high profile, hard and soft, projects under challenging circumstances is clearly demonstrable.
With experience in both regulation and industry I have built a strong reputation for driving projects forward, while maintaining the flexibility to rapidly adapt to and manage change in line with strict regulatory and budgetary constraints.
I am adept at running projects and programmes using both waterfall and agile methodologies.
More recently i have started pursuing my passion in marine conservation - studying a MSc in Environmental Management. If you are interested in pro bono project management support for conservation efforts, please get in touch
I take project from an initial concept all the way through to delivery - whether its a small data analysis exercise to a completely new digital service, my pragmatism, creative solution finding and hands on approach enables effective delivery to time, budget snd quality.
With experience in both regulation and industry I have built a strong reputation for driving projects forward, while maintaining the flexibility to rapidly adapt to and manage change in line with strict regulatory and budgetary constraints.
I am adept at running projects and programmes using both waterfall and agile methodologies.
More recently i have started pursuing my passion in marine conservation - studying a MSc in Environmental Management. If you are interested in pro bono project management support for conservation efforts, please get in touch
I take project from an initial concept all the way through to delivery - whether its a small data analysis exercise to a completely new digital service, my pragmatism, creative solution finding and hands on approach enables effective delivery to time, budget snd quality.
Markets
United States
United Kingdom
Ireland
Lithuania
Rest of Euro area
Denmark
Norway
Sweden
Finland
Links for more
Once you have created a company account and a job, you can access the profiles links.
Industries
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2021 - ?
freelance
Technical Project Manager
Contracted by Airwalk Reply for a fintech project.
Project Management, Agile, It project management, Scrum, Jira, Git, API
2020 - 2021
job
Technical Project Manager
Geo.Me.
Responsible for the delivery of geospatial mapping software to global enterprise clients including Shell, BP and BT.
• Managed the end to end delivery of a number of high-profile projects concurrently - including the BT Sport Pub Finder, from quoting to customer sign off;
• Managed the operational relationship with multi-million pound, global, customers to ensure that product delivery aligned with their wider company strategy;
• Designed, developed and embedded improved management reporting processes to enable effective governance;
• Implemented a number of Agile process improvements to drive a culture of continuous performance improvement;
• Provided technical leadership at the pre-sales stage of customer onboarding; and
• Managed a team of developers, designers and testers - leading / facilitating DSDM methodology sprint ceremonies.
• Managed the end to end delivery of a number of high-profile projects concurrently - including the BT Sport Pub Finder, from quoting to customer sign off;
• Managed the operational relationship with multi-million pound, global, customers to ensure that product delivery aligned with their wider company strategy;
• Designed, developed and embedded improved management reporting processes to enable effective governance;
• Implemented a number of Agile process improvements to drive a culture of continuous performance improvement;
• Provided technical leadership at the pre-sales stage of customer onboarding; and
• Managed a team of developers, designers and testers - leading / facilitating DSDM methodology sprint ceremonies.
Project Manager, Agile, Onboarding, Leadership, Management, Governance, Sales, Sport, Embedded, Customer Onboarding, Management Reporting, Software, Enterprise, Processes, Customer, Manager
2019 - 2020
job
Digital Product Manager / Digital Channel Manager
EDF.
Responsible for the success of Industrial & Commercial digital customer journeys - using digital insight, focus groups, data driven change and effective stakeholder management.
• Implemented Google Tag Manager, Medallia and SessionCam on the large business user platform to enable customer experience and usage insight;
• Implemented large business digital reporting metrics and user data to feed into business and digital objectives - including a weekly senior stakeholder report;
• Developed a collaborative roadmap for product development with a third party provider - effectively communicating and gaining buy in from senior internal stakeholders;
• Secured a pre-approved Digital Improvement fund to drive collaboration and innovation between EDF and a third-party provider;
• Introduced a new way of working both internally and with a third party provider to enable iterative product development of evidence based change;
• Representing EDF Digital with senior stakeholders including the Operations Director; and
• Providing expert advice based on industry and digital knowledge - including advising on a replacement residential billing platform.
• Implemented Google Tag Manager, Medallia and SessionCam on the large business user platform to enable customer experience and usage insight;
• Implemented large business digital reporting metrics and user data to feed into business and digital objectives - including a weekly senior stakeholder report;
• Developed a collaborative roadmap for product development with a third party provider - effectively communicating and gaining buy in from senior internal stakeholders;
• Secured a pre-approved Digital Improvement fund to drive collaboration and innovation between EDF and a third-party provider;
• Introduced a new way of working both internally and with a third party provider to enable iterative product development of evidence based change;
• Representing EDF Digital with senior stakeholders including the Operations Director; and
• Providing expert advice based on industry and digital knowledge - including advising on a replacement residential billing platform.
Operations, Product development, Customer experience, Innovation, Product Manager, Stakeholder Management, Google tag manager, Management, Development, Google, Customer, Manager, Platform
2018 - 2019
job
Technical Project Manager
Gentrack.
Responsible for the delivery of Gentrack's largest UK project - implementing a utility billing system and digital platform, utilising a Scaled Agile Methodology. Maintaining a continuous improvement cycle of Bulbs customer servicing platforms:
• Managing the design and build of a billing system for Npower's non-domestic business - taking the £20m project from a red status (when I inherited it) to green in three weeks;
• Successfully implemented an Agile Ways of Working across development teams, including a culture of continuous improvement. I was then asked to lead the implementation of a global ways of working;
• Gathering and continuously grooming 2000+ User Stories
• Matrix Managing 12 Software Developers (Java, AWS, HTML, PHP);
• Acting as a consultant to support the client with industry and market knowledge - supporting them in building their Target Operating Model;
• Representing Gentrack through face to face and written communication with a Senior Stakeholders (internal and external); and
• Improving the relationship between Gentrack and the client through frequent and clear communications - reporting risks, issues and potential delays (as well as associated mitigation) in a timely manner.
• Managing the design and build of a billing system for Npower's non-domestic business - taking the £20m project from a red status (when I inherited it) to green in three weeks;
• Successfully implemented an Agile Ways of Working across development teams, including a culture of continuous improvement. I was then asked to lead the implementation of a global ways of working;
• Gathering and continuously grooming 2000+ User Stories
• Matrix Managing 12 Software Developers (Java, AWS, HTML, PHP);
• Acting as a consultant to support the client with industry and market knowledge - supporting them in building their Target Operating Model;
• Representing Gentrack through face to face and written communication with a Senior Stakeholders (internal and external); and
• Improving the relationship between Gentrack and the client through frequent and clear communications - reporting risks, issues and potential delays (as well as associated mitigation) in a timely manner.
User stories, Platform, Manager, Customer, Software, Development, Support, It, Implementation, Html, Continuous improvement, Agile, AWS, HTML/CSS/Javascript, Project Manager, Java, Php, Design
2017 - 2018
job
Product Owner
SMART.
Leading the on a delivery of a SMART Metering / operations automation solution:
• Managing the design and implementation of a Dataflow Management solution - automating the handling of industry dataflows (utilising a Salesforce UI) and enabling efficiency savings of £1.5m over five years;
• Managing the preparations for and representing Ecotricity during the SMART security audit, securing the lowest number of observations recorded for any energy company to date;
• Managing the design and implementation of a Cloud Based solution for communicating with SMART Meters from Legacy Systems. Integrating the solution with a Salesforce interface;
• Leading on the company's preparation for and compliance with GDPR;
• Securing ~£1m cash flow benefit over 5 years through the delivery of debt collection and billing process improvements;
• Maintaining an internal and external network of Subject Matter Experts; and
• Introducing Agile ceremonies across my areas of responsibility.
• Managing the design and implementation of a Dataflow Management solution - automating the handling of industry dataflows (utilising a Salesforce UI) and enabling efficiency savings of £1.5m over five years;
• Managing the preparations for and representing Ecotricity during the SMART security audit, securing the lowest number of observations recorded for any energy company to date;
• Managing the design and implementation of a Cloud Based solution for communicating with SMART Meters from Legacy Systems. Integrating the solution with a Salesforce interface;
• Leading on the company's preparation for and compliance with GDPR;
• Securing ~£1m cash flow benefit over 5 years through the delivery of debt collection and billing process improvements;
• Maintaining an internal and external network of Subject Matter Experts; and
• Introducing Agile ceremonies across my areas of responsibility.
Management, Energy, Audit, Energy, Implementation, Network, Compliance, Security, GDpr, Design, Cloud, UI, Product owner, Salesforce, Automation, Agile, Audit, Operations
2016 - 2017
job
Interim Head of Regulation & Compliance
Extra Energy.
Embedding a culture of compliance within a rapidly growing energy supplier:
• Developing and running a project to clear all aged Ombudsman complaints and mitigate the imminent threat of losing the companies supply license;
• Representing Extra Energy at key focus groups, seminars and conferences as well as being the main point of contact for central government;
• Managing Extra Energy's response to an ongoing compliance investigation to minimise the impact of non-compliance and therefore financial sanctions;
• Implementing key policies and procedures, utilising a risk based approach to prioritisation; and
• Setting up key, internal, working groups (including DPA and Vulnerable customer groups).
• Developing and running a project to clear all aged Ombudsman complaints and mitigate the imminent threat of losing the companies supply license;
• Representing Extra Energy at key focus groups, seminars and conferences as well as being the main point of contact for central government;
• Managing Extra Energy's response to an ongoing compliance investigation to minimise the impact of non-compliance and therefore financial sanctions;
• Implementing key policies and procedures, utilising a risk based approach to prioritisation; and
• Setting up key, internal, working groups (including DPA and Vulnerable customer groups).
Compliance, Energy, Interim, Energy, Customer, UP
2014 - 2016
job
Commercial Developer
Energy Services.
Developing and managing commercially viable delivery solutions for the Energy Services Department including the negotiation and placement of £150m of domestic boiler and insulation delivery contracts, saving ~£20m against market rates;
Contracts, Developer, Energy, Energy, Contracts
2011 - 2013
job
Fraud Prevention and Audit Manager
unknown.
Managing the function for detecting and investigating non-compliant practices across two £5bn energy efficiency programmes. Producing publically available and ministerial performance reports
Audit, Energy, Audit, Energy, Manager
2009 - 2011
job
Finance and Performance Manager (Graduate Program)
Department for Works and Pensions.
Working as part of a central government graduate program within the benefit delivery department.
Prince 2 | DSDM Agile Product Management | DSDM Agile Project Management | Various HTML / JavaScript / CSS courses | Predictive Analytics | npower's leadership programme | Advanced Google Analytics | Matrix Management | Gateway to Leadership | Google Maps Platform technical fundamentals credential | Google Maps sales fundamentals credential | Google Cloud sales credential
Prince 2 | DSDM Agile Product Management | DSDM Agile Project Management | Various HTML / JavaScript / CSS courses | Predictive Analytics | npower's leadership programme | Advanced Google Analytics | Matrix Management | Gateway to Leadership | Google Maps Platform technical fundamentals credential | Google Maps sales fundamentals credential | Google Cloud sales credential
Management, Platform, Manager, Google, Google maps, Predictive Analytics, Agile project management, Analytics, Google cloud, Sales, Finance, Javascript, Cloud, Leadership, Agile, Product Management, HTML/CSS/Javascript, Project Management, Google analytics, Css, Html
My education
2019
-
2022
Open University
MSc, Environmental Management
MSc, Environmental Management
2006
-
2009
University of Worcester
Bachelors, Sociology & Associated Psychology
Bachelors, Sociology & Associated Psychology
2001
-
2003
Worcester Sixth Form College
Secondary, Chemistry, Business, Biology and Geography
Secondary, Chemistry, Business, Biology and Geography
1998
-
2001
Kings School Worcester
GCSEs, Education History
GCSEs, Education History
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